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Update and resolution Just wanted to let everyone know that Dish contacted me last night and told me that they were going to remove the 625 from my account and I would not be charged for it. Curiously the rep asked me first if I had received any calls or mail over the last two months stating...

I have to agree that, ultimately, this is on me for not keeping the tracking number. However, I am in contact with two members of the Executive Resolution Team and I am just waiting to hear back from them, hopefully today (things probably got delayed from the long weekend) as to what is going...

And that is the problem. I dropped the box off at an authorized UPS shipper and since the shipping label was an ARS (Authorized Return Service), it required no immediate scan. Since I didn't keep the tracking number long enough (which is on me), I have no proof that it was ever shipped. I...

I did call CS and got bumped up to their "Executive Resolution Team". I spoke with two people there and they said they are going to check on some things on their end to see if they can find any information.

Thanks for the suggestions, I'll work on that.

Back in September I upgraded my service from a 625 to a 722. I sent back my 625 a week later using the UPS shipping label that they included with the return box. Today I got another return box from UPS, which prompted me to call E* to find out what was going on. Apparently they never received...

I think it is also important to point out that my complaint was about a whole series of failures on the part of Dish and/or the installer. Let's recap: First, the installer didn't show up within the time window (why bother giving me a window if you don't expect me to assume you will show up in...

Well, my install went off without a hitch today. The installer called me on several occasions to let me know of his progress and when he would arrive. The upgrade went off without a hitch and I am enjoying my 722. It is clear to me that part of the problem is the quality of the subcontracted...

Not a change in attitude at all. My attitude is that I still expect good customer service. I expect to, if not have an on time appointment, be notified that things are running late. My mood is much better this morning, especially after getting that phone call. See how much a difference taking...

Well, this morning I had a message on my voicemail from the installer, actually a different one than the one who came on Tue, to confirm the afternoon appointment. He even left his cell phone number and said he would call when he was on his way. That is good customer service, and all that I...

I believe local retailers only deal with new customers, not existing ones.

Nah, that is just posturing and empty threats on my part. I just said that so the supervisor on the phone would put it in the notes so there was a record of my dissatisfaction. As I said, Dish has unique features in their DVR's that I require, so I have little choice but to use Dish.

I suspect it was the second customer service rep I spoke to on the phone. Instead of rescheduling my appointment I think she just canceled out everything. Of course Dish has already charged my credit card the $229 for the 722.

I was very nice with the installer since I kind of figured (and he confirmed to me) that he was the installer for this area and I knew he would be coming back again. No point in having attitude with him knowing that I want him to do quality work when he comes back.

Spending time with my family is far more important than getting HD hooked up, and the last thing I want is some stranger installer in my house while we are sitting down for dinner. Why bother giving a time window for an appointment if they are not going to adhere to it? At the very least...

Dish has my business for one reason and one reason only...their DVR. It is set up to send the signals (and recorded programs) to all the other TV's in my house and the ability to control it with the RF remotes. If not for that, I would jump back to DTV or even Comcast, whoever offered me the...

I had an appointment on Tuesday (9/11) to upgrade my service to HD and a 722. The appointment was for between noon and 5. Well, five comes and goes and nobody shows up. At 5:10 I call Dish and the person tells me that the installer is running late and he should be at my house in 15 to 20...

True true. Frankly the only things I care about are this season's Rescue Me and The Closer. I am sure both will be repeated and at least I can now record The Closer in HD!

hahaha, good catch.

I am planning to upgrade my service to HD and I was told by E* customer service that I would have to give back my 625 when I upgrade to the 622, otherwise I will have to pay additional fees to keep it. So, am I destined to loose the 100 hrs I already have on my 625 when I upgrade to the 622...

How about something that can take the digital audio output and convert it to firewire, or something that can strip out the audio signal from the HDMI and convert that to firewire? Do those products exist?

Does anyone have experience with this HD? Seagate Technology - DB35.3 Series™ Ultra ATA/100 750-GB Hard Drive Supposed to be optimized for DVR usage.

You are probably correct. I was just assuming that HD required a higher bandwidth signal. Truth be told, I don't even have HD yet. I am planning on upgrading at the end of this year. I am just doing some initial research right now.

I just wasn't sure if the higher bandwidth data stream made it more susceptible to signal loss or not. Then again, with a 622 you can always have the OTA antenna to watch. Thanks!

As I sit here watching a black screen on my TV because my SD E* signal is being wiped out by heavy rain, I was wondering if HD signals are more or less susceptible to rain interference than SD signals. Thanks.