Well, aren't you lucky. I was promised the same "antenna upgrade." They have a repoint kit to take you off 121 and put you onto 118. After 3 appts. and 3 kifferent techs, they still have not done the job here (lack of parts, know how, attitude, you name it). I finally offered to pay for the upgrade if they sent a qualified tech with all the parts. They responded with: "Call..." of course I never call them because it is too frustrating an experience. I E-mailed them again and let them know that if they need to do the change (at no charge) then do it, and not to burden me with their icompetence. I don't dare recommend their service for fear of getting toilet papered. The dumbing down of America has hit home at Dish N. They are in the flushdown zone. However, once a real nice Dish N. lady called me and promised to finally get the job done. The "tech" came out and told me a tree was in the way of 118. But of course I have a clear shot at 119, so that makes no sense. I told him to do the job anyway. He refused and left. My wife and I are watching 3 German channels and one French via Sat 121, and we ignore the remaining 250 channels, for the most part. Of course Dish N. expects that I will eventually use an independent local tech, which I have done before after running out of patience and tolerance with them. This time I will share my feelings with Echostar before hiring a qualified local tech. Sigh! We may have to return to Europe to find sanity.