I called DishStore today to sign up using the promotion. I'm a new customer. They knew nothing about the promotion or even who Claude was. They also did not know the equipment very well, and kept pressing me for the activation fee. Said the installer would handle the detail. Well, I won't sign up until I know exactly what equipment I'm getting and the cost. As you might guess, I got frustrated. Should I just wait for a weekday to try again or move on to another provider? By the way, here is what I need.
I have 2 HD's and 2 SD's in the house. One HD is in the family room. I want a VIP722 for this. Another HD is in the Master Bedroom, I would like a VIP 211 for this. The 2 SD's are in the kids rooms. I want a VIP 322 for these. The reason for the VIP 322 is I have an RV and when we go on the road, I want to move the 322 into the RV. Total of 4 TV's 3 receivers. Anyone see any issues with this setup?
Thanks
Dennis
Dennis,
The best time to call is during the week and either ask to speak with me personally. If im not in, ask to speak with Ernie or any of my other sales reps.
The issue on the weekend is that we are simply not open, I send all my calls to another call center in Tulsa and eventhough they are aware of the Dishstore promotion not all of them know the details, and occasionally this will happen.
If you call the office, and we pick up the phone then your calling the main office. If you call and get a recording with some options, its my other call center.
I could send all the calls to voice mail on the weekends, but being a DISH Network sales partner we are required to have someone ansewer the phone 24 hours per day.
As far as equipment, you want to go with a 722/211/311
The 722 goes in the main Tv room, and also shares the kids room
The 211 goes in the master bedroom
The 311 goes in the kids room and can be taken with your camper.
You could also do a 722/222 and save $5/mo, but it would be a little more of an issue setting up when you go camping.
You can't do a 722/211/322 because that would be 5 tuners and there is a maximum of 4 allowed on the account for new customers.
Claude Greiner
800-807-0837