occammd said:
I don't think Ilya has a point. Overcharging and hitting a limit is ridiculous.
Maybe I should clarify it then
neo0285, I feel your pain, and I am really sorry to hear about your problems!
Billing errors may happen with any company. A friend of mine was double-charged for a computer ordered from Gateway. Of course, this is no excuse for VOOM! Incorrect charges are outrages, no matter who makes them. And of course, any company must (and will) correct its own billing mistakes.
Having said that, the fastest and the easiest way to deal with billing mistakes like this one, is through your bank. You can wait until VOOM resolves the issue, but it takes time. It's better if you act yourself. Credit cards usually have special consumer protection rules, and most of them will
immediately credit back your account for any disputed charges, long before the dispute is resolved. That's the easiest and the quickest way to solve your immediate CC problem and avoid further overdrafts.
A separate question is whether you want to cancel VOOM after that. Of course you can do this out of desperation, or as a way to punish the company. This is understandable. But keep in mind, that this
will not help with your immediate overdraft problems (you are still better of calling your bank). Also, cancelling VOOM may give you some relief, but in the end you will rid yourself of the 35 HD channels. If you like those channels at all, then you will essentially punish yourself, perhaps more than you punish VOOM. And that's the point I was trying to make. Why punish yourself?
Of course, if you don't like to watch VOOM HD channels, if you don't enjoy the programming, and if you believe that you will be better of with another satellite or cable company, then certainly cancel VOOM! No question about it.
Again, I am not trying to protect VOOM, just trying to help you in your situation.
Good luck!