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yelraek
Pub Member / Supporter
Last reply · posted in DISH Network Support Forum
Why does a multi-million dollar company have such a problem with customer service? I have a LOS problem that I have lived with for about two weeks because I was afraid I would lose half a days wages waiting on the tech. Well I bit the bullet and called Monday. Tech support set up a service call for today between 12:00 and 5:00. At 5:10 I entered into a tech chat on the web site explaining that the tech has not shown up or even called. The service rep checked into it and about 20 minutes later told me I needed to call tech support to resolve my issue. I called and the rep on the phone took about 30 minutes to trying to contact the people responsible for the service call. It ended up by the rep telling me that a manager or the tech would call me and explain why the tech was late. It's now 8:14. No tech or manager has called. I guess I will call tomorrow and try to reschedule. I will have to ask them to schedule the call on the weekend because I cannot afford to miss another half day at work.

My problem: My receiver is a 622 with a dish 1000. I am losing the signal on sat 129. I lost it completely for about a week. It was back today when I ran a check switch but the signal is only half as strong as 110 and 119. System info status A has: Error! Select "Details" The details show singal loss on both tuners. Box G has a red X in the signal box under 129. I suspect the lnb is going bad.
39 Replies · 6479 views
boba
ceo@echostar.com seems to work well if you really are pissed. So far I would say you really aren't concerned seeing you have waited 2 weeks before complaining.
yelraek
ceo@echostar.com seems to work well if you really are pissed. So far I would say you really aren't concerned seeing you have waited 2 weeks before complaining.

Hell yes I'm pissed. How can you say I'm not concerned? You missed the point. I live alone and cannot afford to miss half a days wages waiting on a tech to show up. They could at least have called to let me know that the tech might not make it. I could have gone back to work. If I thought sending a note to ceo@echostar.com would make a difference I would do it. But it seems it does no good. The poor service continues on......
P
i was a 7 month gold tech. that is i WAS a gold tech till all this new #s crap came down.. all the jobs and points are killing us. and it all falls on deaf ears...
T
i was a 7 month gold tech. that is i WAS a gold tech till all this new #s crap came down.. all the jobs and points are killing us. and it all falls on deaf ears...

bringing all jobs we touch to code. 65-75 points per day (often more when short handed) with 250 miles of driving and all jobs being AM, fairly low pay and long hours for pissed off customers and pissed offf managers, tons of paper work, no time off, the dish widow telling you your job sucks, needing to making all kinds of phone calls just to satiisfy one job, not being provided cell phones or no cell phone service in ruarl areas, needing to be knowlegeable in many techinical and physical vocations to be good at it installing, no health insurance, doing more at the install for less, equipment that doesnt work right out of the box, shady retailers promising what cant be delivered. customers want everything free, newbie managers, newbie dispatchers, newbie csrs, newbie techs,,,,,etc etc etc Its a wonder that any of it works at all.

its hard to keep good intelligent people interested in installing. burn out occurs quickly, newbies are overwhelemed, oldies just say screw it - not worth it any more. its takes a year or more to become a really "good" "experianced" installer, if anyone makes it that long.

the attrition rate at our shop is ghastly so they must hire any warm body.

its a tough business and hard for your average installer to keep anyone happy. calling your customers when you are a noob is the last thing on your mind when its 3 pm and your still stuck at your 1st of 6 jobs for the day and you cant make the damn thing work because you just dont know whats wrong.....call the shop,,,,,newbie trouble shooter doesnt know either ands says your on your own. crazy business.
dishcomm
bringing all jobs we touch to code. 65-75 points per day (often more when short handed) with 250 miles of driving and all jobs being AM, fairly low pay and long hours for pissed off customers and pissed offf managers, tons of paper work, no time off, the dish widow telling you your job sucks, needing to making all kinds of phone calls just to satiisfy one job, not being provided cell phones or no cell phone service in ruarl areas, needing to be knowlegeable in many techinical and physical vocations to be good at it installing, no health insurance, doing more at the install for less, equipment that doesnt work right out of the box, shady retailers promising what cant be delivered. customers want everything free, newbie managers, newbie dispatchers, newbie csrs, newbie techs,,,,,etc etc etc Its a wonder that any of it works at all.

its hard to keep good intelligent people interested in installing. burn out occurs quickly, newbies are overwhelemed, oldies just say screw it - not worth it any more. its takes a year or more to become a really "good" "experianced" installer, if anyone makes it that long.

the attrition rate at our shop is ghastly so they must hire any warm body.

its a tough business and hard for your average installer to keep anyone happy. calling your customers when you are a noob is the last thing on your mind when its 3 pm and your still stuck at your 1st of 6 jobs for the day and you cant make the damn thing work because you just dont know whats wrong.....call the shop,,,,,newbie trouble shooter doesnt know either ands says your on your own. crazy business.

this used to be a fun and rewarding occupation. Now it's drudgery..I Can't get out of this miserable business soon enough. Dish is making the job bigger and bigger and we are spending more an more time on jobs making sure the customers understand to cal us rather than Dish( to cdut down on troble calls) and they STILL hit the panic button and call Dish. it's gotten to the point where very job I do is an automatic trouble call. People will call dish for anything. For example. I have one tomorrow (9/28) . The customers's dog chewed the cable. The system was installed about 10 days ago. Ther CSR was too much of a chicken sh*t to charge the customer so we get hit with a TC since it was our install.
I prdict thta within 5 yrs or so, the satellite install business will have very few qulaified techs. Very few who really care, give good customer service, do nat clean installs and when faced with a challenge do what they can to get the job done. Within 5 yrs the customers will be dealing with inexperinced hacks making garbage money and could not care less about the customers. Turnover in the DNS office here is tremenodous. My suoervisor and i were cghatting the other day. He told me he spoke ot the GM at the locval DNS office and he said that office was down by 10 techs. That's 20% below target. That office is constantly hiring and I guess firing people. One thing that prevents quality applicants form seeking work is the paltry hourly wage. $11.75 /hr . The top pay rate is only $14/hr...Every tech no matter how much or little experience starts at the bottom rate. The FSM's get abused as well. These people must stay in the office until all techs have returned to the office. The FSM's here start at $30k per year, draw no overtime and work as much as 70 hrs per week.
It gets better. Accrding to my employer Dish has LOWERED the pay to DNS subs twice in the 3 yrs I have worked at this one company. These people are nice enough to eat that and have not lowered the pay we get per job. They could easily do that. But they know that some of us would not tolerate a pay cut. Of course our costs keep going up and we have to eat that. GAs is $2,80 a gallon 1000 feet of UL listed 3 gig MHZ swept cabe is up to $50 and single with ground about $70 per 1000ft spool. Connectors cost more. Everything. It's getting very expesive to do this job and there's not much more breating room. Something has to give. Either the customers are going to have to kick in more per month or Dish is going to run techs out of this business. The good ones will leave first.
yelraek
this used to be a fun and rewarding occupation. Now it's drudgery..I Can't get out of this miserable business soon enough. Dish is making the job bigger and bigger and we are spending more an more time on jobs making sure the customers understand to cal us rather than Dish( to cdut down on troble calls) and they STILL hit the panic button and call Dish. it's gotten to the point where very job I do is an automatic trouble call. People will call dish for anything. For example. I have one tomorrow (9/28) . The customers's dog chewed the cable. The system was installed about 10 days ago. Ther CSR was too much of a chicken sh*t to charge the customer so we get hit with a TC since it was our install.
I prdict thta within 5 yrs or so, the satellite install business will have very few qulaified techs. Very few who really care, give good customer service, do nat clean installs and when faced with a challenge do what they can to get the job done. Within 5 yrs the customers will be dealing with inexperinced hacks making garbage money and could not care less about the customers. Turnover in the DNS office here is tremenodous. My suoervisor and i were cghatting the other day. He told me he spoke ot the GM at the locval DNS office and he said that office was down by 10 techs. That's 20% below target. That office is constantly hiring and I guess firing people. One thing that prevents quality applicants form seeking work is the paltry hourly wage. $11.75 /hr . The top pay rate is only $14/hr...Every tech no matter how much or little experience starts at the bottom rate. The FSM's get abused as well. These people must stay in the office until all techs have returned to the office. The FSM's here start at $30k per year, draw no overtime and work as much as 70 hrs per week.
It gets better. Accrding to my employer Dish has LOWERED the pay to DNS subs twice in the 3 yrs I have worked at this one company. These people are nice enough to eat that and have not lowered the pay we get per job. They could easily do that. But they know that some of us would not tolerate a pay cut. Of course our costs keep going up and we have to eat that. GAs is $2,80 a gallon 1000 feet of UL listed 3 gig MHZ swept cabe is up to $50 and single with ground about $70 per 1000ft spool. Connectors cost more. Everything. It's getting very expesive to do this job and there's not much more breating room. Something has to give. Either the customers are going to have to kick in more per month or Dish is going to run techs out of this business. The good ones will leave first.

You seem to have a very poor attitude! Maybe you should find a different job.... :shocked
P
its not that he has a poor attitude... it just gets soooo old being run in the ground at work.. it was fun... then the $ got to dish
yelraek
its not that he has a poor attitude... it just gets soooo old being run in the ground at work.. it was fun... then the $ got to dish

His attitude shows up in his posts. It's this type of attitude that could cost *E customers.
T
His attitude shows up in his posts. It's this type of attitude that could cost *E customers.

maybe it should until some sense is made of installing.
dishcomm
Hell yes I'm pissed. How can you say I'm not concerned? You missed the point. I live alone and cannot afford to miss half a days wages waiting on a tech to show up. They could at least have called to let me know that the tech might not make it. I could have gone back to work. If I thought sending a note to ceo@echostar.com would make a difference I would do it. But it seems it does no good. The poor service continues on......

OK..I run into this all the time. The customer schedules fro a day when they know they have to make special arrangements to be there. Examples are missing work, having to take the kids to school or pick them up, go shopping, get their hair done, etc.
Keep in mind while thre is no excuse for a no call no show, ther are always factors in that effect the techs work day. One which is most prominent is getting stuck on a difficult or time consuming job. Too many times customers get angry with us over stuff that is out of our control. The job you scheduled is most likely the only on ethat tech has that day.
Now , just because Dish tells customers the earliest day doesn't mean the cust MUST choose that day. A customer is always free to choose a day farther out that is most convenient for them. Another example is when the tech arrives within the time frame and the customer says they have an hour before they have to leave. We can't work like that. When appointments ar eset there is a time frame in which the tech is allowed to arrive and be on time. 8-12 or 12-5. Contrary to popular thgought, that means we must arrive between those hrs. Not have the job complete between those hrs.
I try to work my jobs geographically first. Then I prioritize by time frame. I do this because on some days I get all AM or all PM jobs. Since I cannot be in three places at once I must ask customers to be flexible. 95% are flexible.
You got screwed by a no call no show. That's wrong. But you have to be aware that giving just a half day isn't the best idea. Suppose you shceduled for an 8-12 arrical. The tech gets there at say 11am. You have to be realistic and give the tech ample time complete the job. Suppose there is a mega issue that requires a couple hrs of work time. Would you still then get pissed because it took longer than you anticpated and as a result missed a half days work?..It's the same thing. Missed work is missed work, is it not?.
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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H
I LIKE It LIKE THAT-The Dave Clark Five
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ClarkGable
Five O'Clock World - The Vogues
FTA4PA
Six O'Clock News - John Prine
Bobby
It's Five O'Clock Somewhere - Alan Jackson
harshness
Somewhere - Barbra Streisand
meStevo
Lifetime Supporter
Last reply · posted in The Chit Chat Club
Continuing the Kilauea thread in the Pub here. Perhaps the Iceland one too next time there's remarkable activity.

Currently there is precursory lava flowing into the crater, leading to the next episode that'll probably start within the next day.

You can see the pace of inflation / deflation here. It serves as the primary predictor for when the expect the eruptions, which coincide w/ inflation turning into significant deflation and last for several hours on average with significant fountaining.



View: https://youtu.be/Uecu2seh4b4


Wife and I like the AfarTV feeds, for the discussion along w/ them, though they're otherwise just mirrors of the official USGS feeds.


View: https://youtu.be/iws3rh5vLAQ
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Foxbat
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Foxbat
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Foxbat
Oooo, quite the show now. All three vents have doming and overflows. The cone that built up around the North vent lost its upper quarter at 02:50 Oct 17 and is now spewing lava at a healthy rate. Don't know if I would say it's a fountain, but it's close.


IMG_1534.webp

edit: The USGS has called the official start of Episode 55 as starting at 03:19 HST Oct 17, 2026:

Alert Level: WATCH, Color Code: ORANGE 2026-10-17 13:43:56 UTC
HVO/USGS Volcanic Activity Notice

Volcano: Kilauea (VNUM #332010)

Current Volcano Alert Level: WATCH
Current Aviation Color Code: ORANGE

Issued: Saturday, October 17, 2026, 3:43 AM HST
Source: Hawaiian Volcano Observatory
Notice Number: 2026/H488
Location: N 19 deg 25 min W 155 deg 17 min
Elevation: 4091 ft (1247 m)
Area: Hawaii

Summary: Episode 55 of the ongoing Halemaʻumaʻu eruption began at 3:19 AM HST on October 17, 2026.

Volcanic Activity:
Episode 55 of lava fountaining in Halemaʻumaʻu began at the summit of Kīlauea began at 3:19 AM HST on October 17, 2026.

Fountain heights are relatively low at about 100-150 feet (30-45 m), and it is not clear whether this episode will evolve to the same heights as previous episodes. Continuous overflows from the vents began yesterday, October 16, just before 6 a.m. HST and transitioned into episode 55 fountains at 3:19 a.m. HST this morning. The current forecast is for winds are blowing from the north-northeast direction, which suggests that volcanic gas emissions and volcanic material may be distributed to the south-southwest direction from Halemaʻumaʻu.
  • All eruptive vents and lava flows are confined to Halemaʻumaʻu crater within Hawaiʻi Volcanoes National Park. Tephra fall from volcanic ash clouds is greatest within 3 miles (5 km) of the vents, lighter ash and Pele's Hair may stay suspended for large distances from the vents.
Foxbat
Kīlauea seems to be returning to the "normal" eruption script, impressive fountaining from the North Vent. For once, the V2 Cam has the best overall shot:
IMG_1535.webp
The lava flows have covered a good portion of the Halemaʻumaʻu crater floor.
BlackHitachi
Supporting Founder
Last reply · posted in Movie Talk
Since the Reds have there thread we should too!

Last watched Nine inch Nails
Next 3:10 to Yuma
5390 Replies · 510341 views
osu1991

View: https://youtu.be/9j3vxhzM8MY?is=Rs1cY1FQAiRWi87i


Come September (1961)
Rock Hudson and Gina Lollobrigida with Sandra Dee and Bobby Darin
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1791758462355.webp


Simple, charming. Entire premise is quite silly but Cary Grant carries it across the line in good fashion.
T
Last: The Social Reckoning. Spoiler alert, they make Zuck look like a...
Foxbat
Since it was already "paid" for, I spent the two hours of my time watching the John Cena action movie on Apple TV, "Matchbox The Movie" even though the reviews were brutal. It was better than I expected, so I didn't feel like I had wasted an afternoon watching it. But it felt like another "Reacher"/"Neghley"/"Mission: Impossible"/"Fast & Furious" crash and blow stuff up with lots of automatic gunfire mixed in movie featuring covert CIA operatives.

I don't think we'll get a follow-up movie from this. I expect Mattel will have other toy lines to exploit.
Van
Van
Last reply · posted in What's Cooking?
Who says dinner or lunch has to be the only good meals of the day?

Honey butter grits with scrambled eggs and grilled boneless pork ribs on flakey biscuits washed down with cranberry juice.
6629 Replies · 379364 views
dfergie
Egg, sausage and cheese sandwich between bread toasted in butter in skillet... Chocolate milk.
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dfergie
Egg, sausage and cheese sandwich between bread toasted in butter in skillet... Chocolate milk.
Add fresh hash browns, delete chocolate for milk with a slice of bacon.
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TRG
TRG
Bacon, eggs, hash browns and toast. Coffee.
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TRG
TRG
Wound up at the Waffle House this morning. Got the two egg breakfast with coffee.

1622.webp
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dfergie
Speaking of waffles, I'm going to put my mini waffle iron on stove so I'll remember to make waffles in the morning... Had some last week, been awhile.
dfergie
Dos cackleberrys over easy on top of 2 corned beef hash patties fried in skillet... Chocolate milk.
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dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
Anyone making their own breakfast sausage? I've recently been trying different recipes, found some I like, some I've modified...
38 Replies · 3561 views
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navychop
Bob Evans Sage.
R
Bob Evans Sage.
I will look, but I don't think I have seen it. Owen's breakfast sausage use to be favorite, but I can't find it anymore. Jimmy Dean's country mild is OK also when I can find it.
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dfergie
Swaggerty's isn't too bad, sausage prices are lower per lb than making my own from pork butts right now so I've been buying JC Potter or Owen lately.
(Swaggerty's at Sam's is pre cut, I usually partially freeze the rolls and cut with my slicer and vacuum seal on parchment paper)
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S
I will look, but I don't think I have seen it. Owen's breakfast sausage use to be favorite, but I can't find it anymore. Jimmy Dean's country mild is OK also when I can find it.
amazon maybe :what
S
I will look, but I don't think I have seen it. Owen's breakfast sausage use to be favorite, but I can't find it anymore. Jimmy Dean's country mild is OK also when I can find it.
owens on amazon is 54.99 for a 4 pk 16 oz a sausage. i feel that's kind of steep!!!
S
Swaggerty's isn't too bad, sausage prices are lower per lb than making my own from pork butts right now so I've been buying JC Potter or Owen lately.
(Swaggerty's at Sam's is pre cut, I usually partially freeze the rolls and cut with my slicer and vacuum seal on parchment paper)
id'e rather make my own vs store bought.
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R
owens on amazon is 54.99 for a 4 pk 16 oz a sausage. i feel that's kind of steep!!!
Especially when I can get a two pound roll of Jimmy Dean from Sam's Club for $7.38.
dfergie
They run Owens at $3.99 for lb and $7.99 a couple times a month at some grocery stores here, I actually was wrong, just checked a pork sirloin roast it was $1.99 a lb. (cooked it yesterday so pack was in trash)
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TheRatPatrol
Last reply · posted in TV Shows
Anyone else watch this show? Any guesses as to what was in the box Gibbs gave to Abby that was on her desk? It look liked it was glowing.

I also heard that someone was leaving the show at the end of this season. Any guesses as to who thats going to be?
2134 Replies · 214759 views
Jimbo

Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
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Howard Simmons
Howard ...
You don't like Tony, or Tony as the Director (he's only been there for 30 seconds now) or you don't like NCIS ?
Tony as the director.🙄
Jimbo
Tony as the director.🙄
Would you rather have LaRoche ???
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dfergie
I liked this episode and a toned down Tony...
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Howard Simmons
Would you rather have LaRoche ???
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
Jimbo
No. Bring in someone new.🤔 Tony is not serious enough for me. Parker is too close to the team and Tim is too young to take over IMO.
I don't think Tim and Tony are that far apart in Age ...

Remember what Tony said to Tim when they first got back together ...
Tony said: I am the New Tony, Tim .... (something to that effect)

Tony has changed, he's been running his Security Business ... I'm sure he has grown up.

Give it time ... your judging the New Tony from the old Tony.

It sounds like Tim won't be around the Team much longer either.
KAB
KAB
I wonder it they will show the teased meeting (in Origins) with Tony and Gibbs.
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Jimbo
I wonder it they will show the teased meeting (in Origins) with Tony and Gibbs.
I'm curious how they are going to implement Tony into Origins (If they do) ...
Tony was introduced to Gibbs and the team, on NCIS, which makes it the Mothership side of things, he worked in Baltimore prior to NCIS, NO mention when they met that anyone had known one another ...