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Dear
Thank you for your e-mail. We do apologize for any inconvenience that you may have encountered; however, our records indicate that this channel is available as PPV on channel 537. If you have any further questions, please email us or contact our Customer Service Center at 1-800-333-3474.
As a current customer, you may also use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the link https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp to visit our Online Customer Support Center.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Essam S.
PB-Charlie
DISH Network e-Care
** Please include all previous correspondence when replying. **​

_____________________________________________
Sent: Thursday, November 30, 2006 11:11 AM
To: FeedBack
Subject: Customer Service,


Full Name:
Account Number:
Question: Today 11/29/2006 I noticed Here is not in the line up. Is there a reason why?
Also when will be logo be added? I have been requesting Logo for almost 2 years. I have noticed that there have been several sports channels, resort and residence channel, mens channel, mens 2 channel, water channel, slueth, soapnet and several others added within the last two years. With the loss of here, dish's refusal to add logo while adding other channels, and Dish's headquarters being in the same town as focus on the family the enemy of the gay people. I can only assume that dish is being inflenced by focus on the family to not add or maintain gay and lesbian programming or channel selections. I do hope I am wrong in this assumtion and that here will be restored and logo will be added to the line up soon.
​

Dear Mr.
Thank you for your email. I do apologize for the error in your title in the previous email. However, DISH Network is still under contractual negotiations with LOGO and unfortunately, we are not at liberty to discuss our contractual negotiations.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com or reply to this email.
Sincerely,
Veronica A.
DISH Network eCare
Pine Brook
** Please include all previous correspondence when replying. **
-----original message-----



_____________________________________________
From:
Sent: Friday, September 14, 2007 7:49 PM
To: FeedBack
Cc:Subject:
To who it may concern,


I have two problems with this email response.

1 This is the same response I have been getting for 2 1/2 years.

2 I am male so the title Ms. as clearly shown below is not only inappropriate but also insulting.


----- Original Message -----
From: FeedBack@customermail.dishnetwork.com
To:
Sent: Friday, September 14, 2007 9:35 PM
Subject: RE: Programming,


Dear Ms. ,
Thank you for your interest in LOGO and Q. We are currently in negotiations to provide these channels. We are hopeful of reaching an agreement in the near future.
Please understand we are not at liberty to discuss negotiation details. We continually strive to provide all our customers with a large variety of diverse programming choices.
We appreciate your continued support and patience during our negotiations to secure LOGO and Q.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com <http://www.dishnetwork.com/> or reply to this email.
Sincerely,
Veronica A.
DISH Network eCare
Pine Brook
** Please include all previous correspondence when replying. **
-----original message-----
_____________________________________________
From: ]
Sent: Wednesday, September 12, 2007 4:44 AM
To: FeedBack
Subject: Programming,
Full Name:
Account Number:
Question: To whom it may concern,
I have noticed that DISH is launching The Big Ten Network. Here is a quote from the email flyer. "DISH Network recognizes how important Big Ten Conference games are to our customers, and we are pleased to offer the Big Ten Network, continuing our tradition of providing our customers the best in college sports." I have been asking for the LOGO channel to be added to the lineup for amost 3 years. Why is Big Ten Network being added instead of LOGO? As a customer LOGO is more important to me then the Big Ten Network. As a customer I am offended that Dish Network would assume that The Big Ten Network is of any importance to me and that Dish Network does not recognise how important LOGO is to me.
I simply do not understand why I can not have LOGO while in the past several years Dish has added channels of no importance, such as Fine living, all the HDTV channels, and now the Big Ten Network.

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