Social Feed
Please forgive me if I don't have all the correct terminology down...the sum total of my experience in all this is a few days of research on which provider to choose, and one day research on how to go about correcting this problem. 
I called Dish to set up service for my Dad's house. At the time, he wanted to hook up two TVs with DVR (one HD .) I ordered a full package with a 722 receiver (came with a 1000.2 dish.) Both were already wired, so I was told it would be a standard install.
Flash forward to yesterday's installation. When the installer arrived, apparently my dad decided he wanted to add a third TV. In an unwired room. Installer said no problem, he could run the cable...with a bit of attic work. (there was no additional charge for this...I'm assuming that the fact that he punched a nasty hole through the wrong side of the wall...into the front entrance hallway, had something to do with that....)
My dad was kind enough to tell the guy not to worry about it.
Turns out that the wiring to the main, HD, tv was not quite what it needed to be...so the installer pulled through some new cable. So we are talking maybe, maybe 50 ft. of new cable totally.
Well, my dad was dazzled by his new HD...said it all looked good & signed the agreement, sent the installer on his way.
I start checking things out later...and realize that there is only one receiver. He has "mirrored?" the two non-HD TVs, and told the folks that they could share the second remote for them. I asked my dad about it, and in all honesty, we're not sure if the installer explained clearly how this would work.
So, I'm a bit confused. Given that my folks are first time customers, and signed up for the deal of up to four connections free, free hd dvr upgrade, free standard install yada, yada, yada..... Why wouldn't he have installed a second receiver? Which to me wouldn't seem to be a big problem, given that he already ran the new cable and we have the 1000.2 dish? Or do I still have a lot to learn about all this?
Are we SOL, just 'cause my dad changed his mind when the installer arrived? I suppose I'll be making a few calls in the next couple of days. But I'm wondering ...is it no big deal to correct this kind of thing? I'm hoping we can get the second receiver straightened out & included with the original installation package.
And should I call the installer directly or report it to Dish Network directly? Which would work better?
Thanks in advance for any insight that you might have!
I called Dish to set up service for my Dad's house. At the time, he wanted to hook up two TVs with DVR (one HD .) I ordered a full package with a 722 receiver (came with a 1000.2 dish.) Both were already wired, so I was told it would be a standard install.
Flash forward to yesterday's installation. When the installer arrived, apparently my dad decided he wanted to add a third TV. In an unwired room. Installer said no problem, he could run the cable...with a bit of attic work. (there was no additional charge for this...I'm assuming that the fact that he punched a nasty hole through the wrong side of the wall...into the front entrance hallway, had something to do with that....)
My dad was kind enough to tell the guy not to worry about it.Turns out that the wiring to the main, HD, tv was not quite what it needed to be...so the installer pulled through some new cable. So we are talking maybe, maybe 50 ft. of new cable totally.
Well, my dad was dazzled by his new HD...said it all looked good & signed the agreement, sent the installer on his way.
I start checking things out later...and realize that there is only one receiver. He has "mirrored?" the two non-HD TVs, and told the folks that they could share the second remote for them. I asked my dad about it, and in all honesty, we're not sure if the installer explained clearly how this would work.
So, I'm a bit confused. Given that my folks are first time customers, and signed up for the deal of up to four connections free, free hd dvr upgrade, free standard install yada, yada, yada..... Why wouldn't he have installed a second receiver? Which to me wouldn't seem to be a big problem, given that he already ran the new cable and we have the 1000.2 dish? Or do I still have a lot to learn about all this?
Are we SOL, just 'cause my dad changed his mind when the installer arrived? I suppose I'll be making a few calls in the next couple of days. But I'm wondering ...is it no big deal to correct this kind of thing? I'm hoping we can get the second receiver straightened out & included with the original installation package.
And should I call the installer directly or report it to Dish Network directly? Which would work better?
Thanks in advance for any insight that you might have!
7 Replies
·
2101 views
R
Update
Thanks for the input all. I DO understand that he may have not been able to give us another receiver because he didn't have the hardware with him. ... now.
At the time we ordered, we had no idea/was not explained from two tvs to three meant a whole 'nother box. And I know it may not be the installer's job...but I guess it would have just been nice for someone to have explained to my dad that the receiver was limited to two televisions...if we had understood that from the beginning, ...well, it may seem a bit silly & simple to those that deal with this stuff every day...(and does to me two, now that I've actually studied up a bit on it.)...but...
But had he known that the equipment on a workorder for 4 connections was significantly different than equipment on a workorder for two connections beforehand....both equipment options costing us $0...well, duh...
Anyway...update...I called customer service this morning....I was first offered another 722 for @249. + install fees.
But after a bit of back and forth--a couple of attempts on my part to "better explain the situation" we worked it down to a free lower end receiver + free installation.
I realize communication could have been better on both ends. I do have to say though, that everyone we've spoken to/haggled with has been very polite and professional. Although the experience was less than perfect, I really felt like the folks involved cared about keeping me as a customer....which is getting harder to find in many companies these days... :::insert chessy face smiley here:::
(Speaking of which...this I also placed a cancellation call to the company formerly known as my program provider. Wow, they finally sounded like they really, really cared about me too...lol...
)
Thanks for the input all. I DO understand that he may have not been able to give us another receiver because he didn't have the hardware with him. ... now.
At the time we ordered, we had no idea/was not explained from two tvs to three meant a whole 'nother box. And I know it may not be the installer's job...but I guess it would have just been nice for someone to have explained to my dad that the receiver was limited to two televisions...if we had understood that from the beginning, ...well, it may seem a bit silly & simple to those that deal with this stuff every day...(and does to me two, now that I've actually studied up a bit on it.)...but...
But had he known that the equipment on a workorder for 4 connections was significantly different than equipment on a workorder for two connections beforehand....both equipment options costing us $0...well, duh...
Anyway...update...I called customer service this morning....I was first offered another 722 for @249. + install fees.
But after a bit of back and forth--a couple of attempts on my part to "better explain the situation" we worked it down to a free lower end receiver + free installation.
I realize communication could have been better on both ends. I do have to say though, that everyone we've spoken to/haggled with has been very polite and professional. Although the experience was less than perfect, I really felt like the folks involved cared about keeping me as a customer....which is getting harder to find in many companies these days... :::insert chessy face smiley here:::
(Speaking of which...this I also placed a cancellation call to the company formerly known as my program provider. Wow, they finally sounded like they really, really cared about me too...lol...
)
S
However, glad to hear they were polite.
Now to provide constructive comments that you may want to think about before the free upgrade.
Although the 722 can only output 2 programs at once, 1 to TV1 and 1 to TV2, it can output 2 programs at once to many TV's. In other words, you can have TV1 Output going to the whole house on Channel 61 while at the same time TV2 Output going to the whole house on Channel 63. Of course any TV not located near the satellite receiver and connected using the appropriate cables will not get a HD picture, but will receive a standard definition (SD) picture, even on the HD channels/programming.
I suspect the installer ran/configured cables from the 722 satellite receiver to the other 2 televisions in the house with the 722 in dual mode; and if he setup the stereo agile modulator for both TV1 and TV2, everyone in the house can select whichever TV Output they wanted to watch by changing the channel on their local TV. Also, if you purchase a second 6.3 IR/UHF PRO remote with a Green Tab/Black 1/and UHF PRO etched on it, you can control TV1 from the 2nd or 3rd location, and leave the current TV1 IR remote in the same room as the 722. Such configuration would allow Bedroom 2 to watch TV2 and control it remotely, while Bedroom 3 watch TV1 and remotely control it. And hopefully, everyone in the living room went to bed.
You did not mention the model of the lower end receiver you are getting.
If its a ViP series, such as the 211, you will be able to receive on it, any HD programming you get on the 722.
But if it's a 311, standard definition receiver, it will not pick up the MPEG4 HD channels - not even as an SD output.
I believe all of the new ViP series only have a ATSC (digital) tuner, and will not pickup any NTSC (analog) signals. The stereo agile modulated output of the 722 is NTSC.
Depending on which Satellite Receiver you get, and/or what inputs your 3rd television has, hopefully you will be able to have the installer configure TV3 to receive the independent satellite signal from the new 2nd receiver, as well as the 722 TV1 and TV2 Outputs. Then you'll be able to watch precorded shows from teh 722, as well as HD programming (in SD mode).
And if your TV3 is an HD, or will be an HD in the near future, maybe you should call Dish and ask for a ViP 211 for that extra receiver.
One last thing...
Where do you want the new receiver?
As above, you should think about the future, will you be getting another HD set, will you be looking to get another HD receiver to go with it; and if so, maybe use that logic to have it installed in the other room the first go round (2nd go round). Maybe discuss it with the installer.
Sounds like the blind leading the blind.
However, glad to hear they were polite. Now to provide constructive comments that you may want to think about before the free upgrade.
Although the 722 can only output 2 programs at once, 1 to TV1 and 1 to TV2, it can output 2 programs at once to many TV's. In other words, you can have TV1 Output going to the whole house on Channel 61 while at the same time TV2 Output going to the whole house on Channel 63. Of course any TV not located near the satellite receiver and connected using the appropriate cables will not get a HD picture, but will receive a standard definition (SD) picture, even on the HD channels/programming.
I suspect the installer ran/configured cables from the 722 satellite receiver to the other 2 televisions in the house with the 722 in dual mode; and if he setup the stereo agile modulator for both TV1 and TV2, everyone in the house can select whichever TV Output they wanted to watch by changing the channel on their local TV. Also, if you purchase a second 6.3 IR/UHF PRO remote with a Green Tab/Black 1/and UHF PRO etched on it, you can control TV1 from the 2nd or 3rd location, and leave the current TV1 IR remote in the same room as the 722. Such configuration would allow Bedroom 2 to watch TV2 and control it remotely, while Bedroom 3 watch TV1 and remotely control it. And hopefully, everyone in the living room went to bed.
You did not mention the model of the lower end receiver you are getting.
If its a ViP series, such as the 211, you will be able to receive on it, any HD programming you get on the 722.
But if it's a 311, standard definition receiver, it will not pick up the MPEG4 HD channels - not even as an SD output.
I believe all of the new ViP series only have a ATSC (digital) tuner, and will not pickup any NTSC (analog) signals. The stereo agile modulated output of the 722 is NTSC.
Depending on which Satellite Receiver you get, and/or what inputs your 3rd television has, hopefully you will be able to have the installer configure TV3 to receive the independent satellite signal from the new 2nd receiver, as well as the 722 TV1 and TV2 Outputs. Then you'll be able to watch precorded shows from teh 722, as well as HD programming (in SD mode).
And if your TV3 is an HD, or will be an HD in the near future, maybe you should call Dish and ask for a ViP 211 for that extra receiver.
One last thing...
Where do you want the new receiver?
As above, you should think about the future, will you be getting another HD set, will you be looking to get another HD receiver to go with it; and if so, maybe use that logic to have it installed in the other room the first go round (2nd go round). Maybe discuss it with the installer.
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
152 Replies
·
1897 views
M
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
They get cruel sometimes, very very cruel.
. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.They get cruel sometimes, very very cruel.
Lifetime Supporter
Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.
113 Replies
·
1795 views
Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
www.nbcsports.com
M
Hopefully nowhere near a microphone.Troy Aikman seems to confirm he'll be leaving ESPN
Aikman says he looks forward to "where my next landing spot will be."
Browns lead the AFC North 
I guess even the patience of us laid-back Hoosiers has its limits:
www.colts.com
Colts relieve general manager Chris Ballard of his duties
Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.
www.colts.com
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/PSGt6dUXdnI
Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
0 Replies
·
6 views
Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
7 Replies
·
197 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68534 Replies
·
2673281 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/A_V4A_ne8wE
Direct YouTube Link - "You Can See Everything" Is 1 of the Century's Best #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/A_V4A_ne8wE
Direct YouTube Link - "You Can See Everything" Is 1 of the Century's Best #shorts
TWIT's Website
TWIT Live Feed
0 Replies
·
12 views
Staff member
HERE TO HELP YOU!
We have a Breakfast and Dinner thread so...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5446 Replies
·
335531 views
Staff member
HERE TO HELP YOU!
Stargate SG-1 cancelled, Atlantis renewed
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
Monday - August 21, 2006 | by Darren Sumner
The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.
Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
2032 Replies
·
184102 views
Watch Stargate SG-1 for Free Online | Pluto TV
Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=beerzKBCSUo
Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=beerzKBCSUo
Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
TWIT's Website
TWIT Live Feed
0 Replies
·
19 views