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ahope577
ahope577
Last reply · posted in Computers and Gadgets

Helpdesk Software

Hello All
I have recently been hired by a software company in the support department, one of my first tasks is to look for replacement helpdesk/bug tracking/knowledge base software. Currently I have identified 4 different pieces of software; Axosoft OnTime 2008, Kayako Support Suite, Jira with Confluence by Atlassian and targetprocess that come close to our needs.

I was wondering if any of you have experience using any of these and if you would be willing to share, also if you have any alternative suggestions. We are looking for one peice of software suits all with E-mail (outlook/exchange) integration, customer web portal.

I look forward to hearing your feedback
Thanks
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Neutron
Neutron
Also check out TrackIt!
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stevenl
stevenl
I use Kayako for my business it works great and has live support. you can see the desk at support.lighti.net
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plokolp
plokolp
Check out HelpMaster Pro Australian Helpdesk software for incident, problem and change management. also.

HelpMaster Pro runs off SQL Server 2005 and out of the box contains the desktop / Windows application, web interfaces for clients and staff, an email scanner to convert email into helpdesk jobs, an escalation / sla tool, heaps of helpdesk reports using Crystal Reports as well as an Active Directory module. All for a reasonable price too!

Best regards,

Rod
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ahope577
ahope577
Thanks for the Help, kayako is one piece we are looking at. IssueNet seems to meet a lot of our needs & I'll look at help master pro.

Thanks again for the suggestions :)
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J
John Smithson
In addition you may want to take a look at BridgeTrak
I personally use this solution in our company and it suits our needs in full.
It contains web based version as well as windows version for adjusting to different situations.
The tool also incudes customizable interface, issue templates with custom and required fields, automatic converting e-mails into issues, knowledgebase, autoescalating of issues, assets information storing, reporting, easy active directory integration and many more.
I'm sure you'll find it useful in your environment.
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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ClarkGable
ClarkGable
Take It To The Limit - The Eagles
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harshness
harshness
ClarkGable said:
Take It To The Limit - The Eagles
Click to expand...
The two instances of "The" should have been highlighted.

Take Me to the River - Talking Heads
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dishstaller
dishstaller
Blinded By The Light - Manfred Mann's Earth Band
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Bobby
Bobby
I Saw The Light - Todd Rundgren
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long_time_Dish
long_time_Dish
Little Bit Of Light - Strange Weather
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EatMyVolts
EatMyVolts
A Little Bit of Soap -- The Jarmels
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

"You Can See Everything" Is 1 of the Century’s Best #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/A_V4A_ne8wE


Direct YouTube Link - "You Can See Everything" Is 1 of the Century's Best #shorts
TWIT's Website
TWIT Live Feed
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Peter Parker
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.
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bookworm370
bookworm370
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
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N
naptime
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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reubenray
bookworm370 said:
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
Click to expand...
My wife mentioned that her remote is acting strange this morning. She hit FF and it went to 15x FF.
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dishstaller
dishstaller
reubenray said:
My wife mentioned that her remote is acting strange this morning.
Click to expand...
Had a customer call recently saying their remote was really acting up, some buttons no longer functioned. Told them to reboot the Hopper....problem fixed.
Wife bought me a t-shirt that has "have you tried turning it off and on again?"

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Foxbat
Foxbat
dishstaller said:
Wife bought me a t-shirt that has "have you tried turning it off and on again?"
Click to expand...
Here's the one I need:
1792365258110.webp
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dishstaller
dishstaller
Foxbat said:
Here's the one I need:
Click to expand...
Just ordered one....that's great.
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jsmit86
jsmit86
naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
Click to expand...
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
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long_time_Dish
long_time_Dish
jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
Oh, you mean "soon"? :biggrin
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Almighty1
Almighty1
jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
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TRG
TRG
Two Chicago style hot dogs and a Fanta orange soda.
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M
Mr Tony
Little mini pepperoni pizza, green beans, apples and chocolate milk.
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dfergie
dfergie
TRG said:
Fanta orange soda.
Click to expand...
Sitting in fridge cooling off, bought 1 along with 2 Mexican Cokes at La Tienda... (I keep a few cokes stashed as well as in fridge and camper fridge)
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M
Mr Tony
Garlic cheese bread
Green beans
Apples
Chocolate Milk
Some weird noodles. ;)
(They have salad and a couple other fruits if wanted)
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TRG
TRG
Club sandwich and corn chowder. Iced tea.
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dfergie
dfergie
Chili dog bowl, water… (homemade chili)
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows

Stargate SG-1 Discussion

Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
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dfergie
dfergie
The Tokra pt 1, I know pt 2 will be next...
(came across on Pluto tv live, went to media server for "clean" version)
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reubenray
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
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osu1991
osu1991
pluto.tv

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv pluto.tv
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long_time_Dish
long_time_Dish
reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Click to expand...
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
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reubenray
long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Click to expand...
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Elon Musk’s Wildest Demo Yet! Is It Real?

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=beerzKBCSUo


Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
TWIT's Website
TWIT Live Feed
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Bobby
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
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Bobby
Bobby
MLB, Brewers at Dodgers, Thursday 10-15, 6PM PDT, Channel 148-02.
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Bobby
Bobby
CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.
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Bobby
Bobby
NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.
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Bobby
Bobby
CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.
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Bobby
Bobby
CFB, Ole Miss at Texas, Saturday 10-24, 4:30PM PDT, Channel 148-03.
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Ramy
Ramy
Supporting Founder
Last reply · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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reubenray
A lot of upsets yesterday, but my LSU Tigers won.
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Foxbat
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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osu1991
M
Mike0616
osu1991 said:

View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR
Click to expand...


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
Jimbo
Mike0616 said:
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Click to expand...
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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K
klang
Pub Member / Supporter Lifetime Supporter
Last reply · posted in TV Shows

Star Trek: Starfleet Academy - Paramount+

Season 2 order already in hand:

'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1

I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
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K
klang
I'm sure I will watch at least the first episode but I am not optimistic.
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K
klang
klang said:
I'm sure I will watch at least the first episode but I am not optimistic.
Click to expand...
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
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MikeD-C05
MikeD-C05
klang said:
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
Click to expand...
Yeah, the foot stuff was just nasty. I kept thinking of how dirty her feet would get traipsing around shoe-less. Funny, I love being shoe less at home and never wear shoes indoors in my home for long, but seeing her laying on all her furniture with her bare feet hanging out just kind of grossed me out.
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harshness
harshness
MikeD-C05 said:
I kept thinking of how dirty her feet would get traipsing around shoe-less.
Click to expand...
Where would this "dirt" come from? Dead skin and dandruff?
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MikeD-C05
MikeD-C05
harshness said:
Where would this "dirt" come from? Dead skin and dandruff?
Click to expand...
There would still be dirt ,dust in the future I am sure. So walking around the station like she did she would get stuff on her feet. I am sure the robot vacuum is still going to miss stuff, with all those different alien species running around there.
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harshness
harshness
MikeD-C05 said:
There would still be dirt ,dust in the future I am sure.
Click to expand...
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.
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MikeD-C05
MikeD-C05
harshness said:
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.
Click to expand...
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that. ;)
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osu1991
osu1991
MikeD-C05 said:
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that. ;)
Click to expand...
Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though :clapping
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K
klang
I just thought her behavior, including the bare feet thing, was disrespectful to her position.
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Linus Tech Tips
· posted in Linus Tech Tips

This video was pain and suffering

Time for another AWESOME video from Linus Tech Tips!


View: https://www.youtube.com/watch?v=U-QiUAMda7Y


Direct YouTube Link - This video was pain and suffering
Linus on Facebook
The LTT Store
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