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Hi. I've been having problems with Hughes lately and wanted to get someone else's opinion on what is happening. I've been a DirecPC/Direcway/HughesNet customer for 8 years or so now. I started with a 3000 1-way system, upgraded to the 4000 2-way about a year later. Install came out, sank a post in my yard (making cutting the grass even more of a pain) and hung a dish. I've been using the same dish since then...
A couple of years ago I was having problems with the 4000 system overheating, so I called Direcway and they made me an offer to upgrade to the DW6000 modem (for only $149!!! Imagine how thrilled I was to ONLY have to pay $149 for the refurbished modem when they were offering it for free to new customers) I upgraded and was happy enough to be able to get rid of the computer that I had been using as a network server and go with the all in one box modem.
This brings us to the past year or so. I know the FAP says something about "a certain percentage of users who go over 200MB will experience..." We seemed to be getting FAP'd every day - with just normal browsing (no music, no video). 200MB was just not working for us (my son homeschools and does several lessons a day online) We called HughesNet to find out if we could upgrade the service and get the higher FAP limit. They said yes, but we would have to upgrade our modem to the new HN7000S. 2 year contract renewal and the higher priced package and they would send us the new modem.
I got the modem about a month ago, went through the commissioning paperwork and plugged it up. When I got to the system attempting to connect to the satellite, I got a Rx3, TX6 error (no reception) Checked to make sure everything was correct and tried again - same problem. I finally called Tech support, and they walked me through the same setup steps this was when I noticed that the tp that I had been locked to (G4R_1230_14K) was not in the new 7000 commissioning list they said "not a problem just use the G16_1230" we went through the installer setup system, checked the signal strength and was showing a 15 - the DW6000 had been seeing an 81. They played with the system for a while having me try multiple freqs and polorization combos before deciding that it must be a bad modem. I said okay...I can handle that just send me another one. Two weeks later, they new modem arrives...I plug it in, and have the exact same problem. Called tech support again today, gave them my case number and then we went through the same steps I had gone through with the first modem. This time it can't be the modem, it must be that my dish isn't working correctly. They'll be happy to dispatch an installation tech to come find out what the problem is, but it is going to cost me $125 because I have been a customer for the past 8 years (officially because my system is out of warranty) Now, my DW6000 still works - showing an 81 signal strength, neither of the 7000 modems will work, and I am paying for the upgraded service that I can't get. Now they want me to pay another $125 so someone can not show up at the house at the promised time ( I know that there are installers that show for appointments on time, thye just never seem to do it for me).
The way I see it, either the dish is pointed at a bird that can't handle the 7000 modem, or the dish that I have is not a model that can handle the 7000 (I know that they have changed sizes a couple of times since mine was new - not sure if this could be a problem or not.)
If I decide to have someone come out, they are going to love seeing the rest of my collection 1 direcway eliptical for FTA, 2 18" dishes that have been hacked up for use as directional WiFi antennas, a Dish1000 system and an older Dish 500 antenna for the kid's TVs. Oh and hopefully a C-Band BUD that I have been trying to talk a neighbor out of. It's not like I don't have any idea how this stuff is supposed to work.
Please help. Is there anything I can do before I have someone come replace/repoint my dish and I have to take the day off of work?
A couple of years ago I was having problems with the 4000 system overheating, so I called Direcway and they made me an offer to upgrade to the DW6000 modem (for only $149!!! Imagine how thrilled I was to ONLY have to pay $149 for the refurbished modem when they were offering it for free to new customers) I upgraded and was happy enough to be able to get rid of the computer that I had been using as a network server and go with the all in one box modem.
This brings us to the past year or so. I know the FAP says something about "a certain percentage of users who go over 200MB will experience..." We seemed to be getting FAP'd every day - with just normal browsing (no music, no video). 200MB was just not working for us (my son homeschools and does several lessons a day online) We called HughesNet to find out if we could upgrade the service and get the higher FAP limit. They said yes, but we would have to upgrade our modem to the new HN7000S. 2 year contract renewal and the higher priced package and they would send us the new modem.
I got the modem about a month ago, went through the commissioning paperwork and plugged it up. When I got to the system attempting to connect to the satellite, I got a Rx3, TX6 error (no reception) Checked to make sure everything was correct and tried again - same problem. I finally called Tech support, and they walked me through the same setup steps this was when I noticed that the tp that I had been locked to (G4R_1230_14K) was not in the new 7000 commissioning list they said "not a problem just use the G16_1230" we went through the installer setup system, checked the signal strength and was showing a 15 - the DW6000 had been seeing an 81. They played with the system for a while having me try multiple freqs and polorization combos before deciding that it must be a bad modem. I said okay...I can handle that just send me another one. Two weeks later, they new modem arrives...I plug it in, and have the exact same problem. Called tech support again today, gave them my case number and then we went through the same steps I had gone through with the first modem. This time it can't be the modem, it must be that my dish isn't working correctly. They'll be happy to dispatch an installation tech to come find out what the problem is, but it is going to cost me $125 because I have been a customer for the past 8 years (officially because my system is out of warranty) Now, my DW6000 still works - showing an 81 signal strength, neither of the 7000 modems will work, and I am paying for the upgraded service that I can't get. Now they want me to pay another $125 so someone can not show up at the house at the promised time ( I know that there are installers that show for appointments on time, thye just never seem to do it for me).
The way I see it, either the dish is pointed at a bird that can't handle the 7000 modem, or the dish that I have is not a model that can handle the 7000 (I know that they have changed sizes a couple of times since mine was new - not sure if this could be a problem or not.)
If I decide to have someone come out, they are going to love seeing the rest of my collection 1 direcway eliptical for FTA, 2 18" dishes that have been hacked up for use as directional WiFi antennas, a Dish1000 system and an older Dish 500 antenna for the kid's TVs. Oh and hopefully a C-Band BUD that I have been trying to talk a neighbor out of. It's not like I don't have any idea how this stuff is supposed to work.
Please help. Is there anything I can do before I have someone come replace/repoint my dish and I have to take the day off of work?
9 Replies
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8219 views
J
That is an interesting theory...
I like to see it as, Hughesnet is giving their customers more free time
, they can get everything done faster and don't have to spend as much time on the computer.
That is an interesting theory...
I like to see it as, Hughesnet is giving their customers more free time
, they can get everything done faster and don't have to spend as much time on the computer.
Supporting Founder
Lifetime Supporter
Thanks to Fitch Ratings ( who gives the ratings on Credit and debt, as approved by the SEC, so they have accurate numbers) we have the totals.
DIRECTV's video subscriber base is the third-largest traditional multi-channel video programming distributor (MVPD) in the U.S. with about 8.2 million subscribers at the end of 1Q26.
The last time it was reported, it was 8.8M at the end of 2Q25, so only a 600,000 loss for 3 quarters, which is a major improvement, since for many years before that, it was losing 500,000 a quarter, 2 Million a year.
It is now losing less than Dish/Sling combined, I believe the Genre Packs are helping to retain and get subscribers.
DIRECTV's video subscriber base is the third-largest traditional multi-channel video programming distributor (MVPD) in the U.S. with about 8.2 million subscribers at the end of 1Q26.
The last time it was reported, it was 8.8M at the end of 2Q25, so only a 600,000 loss for 3 quarters, which is a major improvement, since for many years before that, it was losing 500,000 a quarter, 2 Million a year.
It is now losing less than Dish/Sling combined, I believe the Genre Packs are helping to retain and get subscribers.
6 Replies
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361 views
Recently came back to DirectTV Satellite service and have two boxes, Gemini and a main HR54.
DirecTV is charging me two "TV access fees" of $10 each, but can only watch TV on the one without the server. Is there anything I can do to fix this?
DirecTV is charging me two "TV access fees" of $10 each, but can only watch TV on the one without the server. Is there anything I can do to fix this?
24 Replies
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940 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
67110 Replies
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2662374 views
Pub Member / Supporter
Lifetime Supporter
I feel like this was discussed in another thread, but I can't find it. I have T-Mobile and my last iPhone upgrade was in 2020. I want to get a new iPhone, but what is the best way to go about doing it? Should I order the iPhone from T-Mobile directly, or should I buy from the Apple Store? I feel like there are pros/cons to each option.
2 Replies
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34 views
I have a Hopper with Sling. (Don't know exact model.) A couple nights ago, I went into the DVR screen, and noted that it was recording three programs. Yet I was able to view live TV (that was not one of the channels being recorded.) Did something change? In the past, it would only let me watch one of the channels being recorded, or any recording in the DVR menu. Maybe it was streaming, although there was no indication of that?
Apologies if this has been covered; I searched and didn't find anything.
Thanks.
Apologies if this has been covered; I searched and didn't find anything.
Thanks.
9 Replies
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354 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/YJjxjYvmQ8s
Direct YouTube Link - Good Bye, Tim! Last WWDC
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/YJjxjYvmQ8s
Direct YouTube Link - Good Bye, Tim! Last WWDC
The official iJustine Website's Website
Buy her book!
0 Replies
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10 views
Pub Member / Supporter
Cutting Edge
WANTED DirecTV LCC
Anyone have a DirecTV Local Channel Connector that you'd like to get rid of at a reasonable price? DirecTV is currently in a contract dispute with owner of my local ABC affiliate.
12 Replies
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307 views
I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.
Could be out of them I guess ... I'd keep trying, every 3-4 days.I did that. The response was that the LCC is not available. Escalated the issue to a tech support person with the same results.
If they are not out of them as them WHY you can't get one, seeing Your in a Dispute. Thats what they are for.
I would make them give you a real answer, don't let them off the hook.
I had one, and it worked well, but I believe I gave it to another D* friend (also had a AM21), I know I gave them away ...
According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.
I'm not sure your going to find any Refurbished ones as D* doesn't ask for them back.According to the tech support guy, they don't have any in stock. He said I should receive an email when and if they have them. I even told him I would accept a refurbished unit.
Pub Member / Supporter
Lifetime Supporter
Did anyone have a price increase today on their equipment? I own my VIP211k's, and they have been $5.00. My bill that I received last week shows the "add-ons" as being $5.00. However, I just logged into my Dish account, and my "add-ons" are now $10.00. Did the additional receivers go up by $5.00 recently?
As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.
As I mentioned, my last bill shows $5.00 and under the notes, nothing is mentioned about a price increase.
11 Replies
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202 views
Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks
6 Replies
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103 views
Staff member
HERE TO HELP YOU!
House of the Dragon, the prequel to Game of Thrones, premieres on HBO Max on 8/21. I will be warching
www.syfy.com
View: https://youtu.be/fNwwt25mheo
S~
'Game of Thrones' spinoff 'House of the Dragon' fires up release date at HBO, drops new character pics
The wait’s felt a little like watching for a dragon egg to hatch, but HBO’s hugely anticipated Game of Thrones prequel series finally has a release date. House of the Dragon will debut the first of its initial 10-episode season this summer, the network revealed today in a series of tweets that...
View: https://youtu.be/fNwwt25mheo
S~
39 Replies
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5648 views
