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jokeworm
Last reply · posted in The Chit Chat Club
I say unusual .. because it was actually much better than expected.

Having decided a few months ago that i would grow a beard in my effort to fully immerse myself in my new-found fully-fledged long-awaited legal American citizen status ... I figured that i should probably buy myself some kind of a beard trimmer to stop the beard from taking on a life of its own.

I ended up with a Remington trimmer ... had a nice little beard guard and a slider on the side that you could set anywhere from one to nine depending on the length of trim that you liked.

Have been using said trimmer for a few weeks now and all has been going swimmingly ... after each trim i take off the "guard" and rinse it out and leave it on the sink to dry off ..

Time for my weekly trim this week and the guard is missing (i can only assume that it had fallen off the sink into the trash bin and had been taken out with the garbage sometime last week .. ) so i went to the Remington site to source a replacement guard ...

Having browsed the site i ended up using the "contact us" link as the guard piece was nowhere to be found on the site ... that was early Sunday morning. I politely asked where i might buy a replacement guard, how much said guard might cost me and how much shipping would be on top of that - and how could i make payment .... (I had expected $4-5 for the replacement piece .. and an extra $3-4 for shipping)

Today i got the following reply ...

"Thank you for contacting Remington, we are sorry to hear that you are no longer able to use the attachments to the MB-300. You will receive the replacement
attachments as a onetime complimentary offer within 10-15 business days.

Thank you,
Remington Consumer Service"

That was all .. simple easy and right to the point and all within 24 hours of sending them an email ...

You always read so much about how bad customer service has gotten lately .. and its almost impossible to recall a time when i was last taken aback by a reply from a "contact us" email that i had sent from a website (in fact its unusual nowadays to even get a reply)

So i figured I'd come here and share with you guys .. and let you know .. if you are ever on the lookout for a new razor/trimmer/whatever ..

Remington still appear to have at least one person in their customer service department that knows what the "customer" in customer service still means.

Very small thing - very low cost - but had a big impact for me and will ensure next time I'm looking for any kind of product that Remington makes .. they will now probably be my first choice.

:up
7 Replies · 2555 views
B
I had a similar good experience with Coleman. (Their overall excellent customer service and ready availability of parts is one reason I do almost all my outdoor equipment business with them!). I had a Coleman RoadTrip LXE roll-around gas grille that I used primarily for tailgates, and some camping events. Due to my fault (and in some part a design flaw) I damaged the lid. After a season of looking at that blemish I tried to order a replacement lid. On this occasion that part did not appear with those that were available on-line, leading to an e-mail exchange. The part had to be special ordered, and they sent it to me at no cost to me (had to have cost them at least $30 as it originated in, of course, China). Due to poor packaging the part arrived damaged, worse than the one I was replacing. I was reluctant to "complain" since it was sent to me gratis, but I did want to resolve my original problem. Coleman responded by sending me a whole new grille at their sole expense !! Not only was I "wowed" by the above-and-beyond service, but my scout troop was the new owner of a slightly-used, lightly damaged grille! That's really knowing the meaning of exceptional service. I'm happy to share this story with any who will listen. (I have yet to "thank" Coleman - lost the orignal problem tracking information - but will do so soon...!)

Yes, there are still a few companies out there that "get it"...!

BRgds...

EDIT: Forgot to mention above, but the retail price of that grille was commonly ~$150...
sluggo
I had a similar good experience with Coleman. (Their overall excellent customer service and ready availability of parts is one reason I do almost all my outdoor equipment business with them!). I had a Coleman RoadTrip LXE roll-around gas grille that I used primarily for tailgates, and some camping events. Due to my fault (and in some part a design flaw) I damaged the lid. After a season of looking at that blemish I tried to order a replacement lid. On this occasion that part did not appear with those that were available on-line, leading to an e-mail exchange. The part had to be special ordered, and they sent it to me at no cost to me (had to have cost them at least $30 as it originated in, of course, China). Due to poor packaging the part arrived damaged, worse than the one I was replacing. I was reluctant to "complain" since it was sent to me gratis, but I did want to resolve my original problem. Coleman responded by sending me a whole new grille at their sole expense !! Not only was I "wowed" by the above-and-beyond service, but my scout troop was the new owner of a slightly-used, lightly damaged grille! That's really knowing the meaning of exceptional service. I'm happy to share this story with any who will listen. (I have yet to "thank" Coleman - lost the orignal problem tracking information - but will do so soon...!)

Yes, there are still a few companies out there that "get it"...!

BRgds...


I have had a Cuisinart "Grind and Brew" coffee maker for at least 5 years now. Everytime something breaks I call them and they send me a replacement unit with a full year warranty on it. Even on the times that I have been at fault and turned it on with no pot to catch the coffee and shorted out the clock or whatever. I call to ask if there is anything I can do to fix it and they nicely tell me that a new one is on the way and that I should return the old one. I don't know how long they can or will continue to provide me with a new one each time, but if it ever lasts long enough to wear out on its own, I know what brand I will replace it with. There will always be a Cuisinart "Grind and Brew" in our home.
jokeworm
some good stuff here .. maybe we should start a "companies that GET IT" website to share the positive stories.
B
Good thought! Perhaps one already exists (never checked) but if not, one should!

Since I am quick to complain about bad products or service, I think it is only right that exceptionally good service be recognized as well, and I have quite a few to add to that list. My father taught me I will only get that for which I ask. When I am "wronged" by a company I generally have to ask for satisfaction, and the outcome is very much dependent on how I ask. So there are probably lessons to be learned/shared there as well...
Agonizing Fury
some good stuff here .. maybe we should start a "companies that GET IT" website to share the positive stories.
Good thought, another site that may or may not exist that should is a listing of businesses that support our troops by shipping to APO/FPO addresses (if you don't know what this is see this website ShipitAPO®.com - What is an APO/FPO Address?). When I deployed to Bosnia, then Iraq, then Iraq again I was amazed by the number of businesses that would not ship APO/FPO addresses, and then a few that went above and beyond to ensure that I received my packages. One in particular (I wish I could remember the name, but it currently escapes me) was a small business that didn't state one way or the other for whether or not they shipped to APO addresses. I contacted by E-mail and he said that he does all of his shipping via UPS, but that he would be more than happy to take my package to the post office during his lunch hour so I could order the product. That's what I call above and beyond.
jokeworm
Replacement part arrived well packaged and intact this afternoon ... less than a week from initial contact to replacement in possession ...

:thumbsup:
M
Last reply · posted in DISH Network Support Forum
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
1 Replies · 76 views
Almighty1
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
I have a DISH Hopper 3 (Software H713) with Hopper Plus (Software P15403). I have not tried streaming services but I primarily watch TVB Jadeworld international package which is only available by streaming and when I have an issue, I usually have to go to a non-streaming satellite channel first before the streaming channels will work again. What software versions do you have and what is the error message if any are showing on your screen? or is that Dish downloading logo just stuck and never finishes?
dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in The Chit Chat Club
It states the average amount they are under water is OVER $7,000. :eek

Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.

0 Replies · 4 views
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68659 Replies · 2680247 views
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Bobby
98.6 - Keith
harshness
I'm Easy - Keith Carridine
gms49ers
It's Easy - Boston
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RaiderPower
Take It Easy On Me - Little River Band
long_time_Dish
Take It Easy - The Eagles
jamieh1
Last reply · posted in DIRECTV Programming Forum
DIRECTV Stream/Internet added Ch 4105 SportsGrid
268 Replies · 38709 views
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K
Now live:
4101 Yahoo! Sports Network
4121 DP World Tour
4195 F1 Channel
4196 MotoGP Channel
K
Now live:
4275 Law & Crime
4364 Military Makeover Channel
K
Game Show Central is now live on channel 4342
K
Now live:
4101 Yahoo! Sports Network
4121 DP World Tour
4195 F1 Channel
4196 MotoGP Channel
It only took them 41 days to announce it
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K
Now testing:
AyM Sports 3 USA
Best Bets TV powered by VSiN
CBS Sports Golazo Network
CBS Sports HQ
Judge Judy
TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network
0 Replies · 3 views
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?
We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
5449 Replies · 336092 views
TRG
TRG
Club sandwich and corn chowder. Iced tea.
dfergie
Chili dog bowl, water… (homemade chili)
TRG
TRG
Leftover wanton soup and pork fried rice. Water.
dfergie
IMG_5955.webp

Sweet tea…
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TRG
TRG
Tuna salad sandwich on toasted honey whole wheat bread with a handful of kettle chips. Water.
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R
Last reply · posted in Computers and Gadgets
Lately my eight year old Dell laptop has been shutting off even when I have a full battery. I have had to keep it plugged up all the time to keep this from happening. Any idea what is causing this? I replaced the battery about three years ago.
2 Replies · 50 views
arlo
A recalibration might be needed. Even if it shows full, the individual cells may have become unbalaced. And the BMS chip in the battery reports false information to the pc.
Try this. Start it up in the bios/uefi and leave it there until the battery dies and it shuts off.
It might just keep running longer than in Windows. Or run for a short while and shut off.
If it's the first case. Probably just needs a balancing. If the latter, the pack might just be dead.
Not throwing stones but perhaps just a cheaply constructed battery with substandard cells. Could be.

Patience. Keep restarting it in bios/uefi until it won't fire up anymore.
Then plug the charger in and let it complete a full charge. And see what happens. If it's better.
Do the same thing one more time. Run it until it dies dead-dead. Then just let it charge, pc shut off.
When charged, it might be better. It might not be.

There are bench jigs that read the actual BMS and override it to let a tech manually monitor and charge the separate packs. They can also reset any "time bombs" in it that cause an otherwise good pack to show bad.
Maybe Santa will be good to me some year.

You might just need a new battery. Maybe the PC power management chip is going. A Dell common thing.
Leaving a laptop plugged in with a full battery is known to reduce the life. Asus for one recommends that you don't leave the charger plugged in all of the time even when shut down. And setting Windows to charge the battery to 85% instead of 100% increases life.
That's all I got.
dishstaller
That's all I got.
That was quite enough....I definitely learned something from your post. Thanks
TRG
TRG
Pub Member / Supporter
Last reply · posted in Computers and Gadgets
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
5 Replies · 288 views
b4pjoe
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
If you can't get into the router to reserve an IP address just don't use DHCP on the device that needs connected and assign it to a specific IP address in the network settings.
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HipKat
I set up a music server for my brother a few years ago. It's basically a small headless computer but it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
They are not. Your best bet is to set up a third-party router, attached to the Starlink for your server, that you can get into, like a Linksys, etc
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Foxbat
…it needs to have a DHCP IP address reserved for it in the router settings. This was easy to do in his DSL router. He's switching to Starlink now and I was wondering if these setting are easily accessible in the Starlink router. I'm pretty sure he will be getting the latest V5 router.
The Starlink V5 Install Kit I just got comes with the Mini Router. It is pretty limited in what it can do. For example, it can provide only one IP subnet at a time, no Guest Network, but it does support the pass-thru to a third-party Router. You can also split the Wi-Fi into separate 5 GHz & 2.4 GHz SSIDs to help some IoT devices that don't support 5 GHz bands to work.

The larger Starlink Router that still comes with the V4 Kit does support a Guest Network with separate IPv4 Subnet, but it's $120 from Starlink. And it still won't do DHCP Reservations.
harshness
If you can restrict the DHCP address space to assign addresses to one end of the subnet (i.e. x.x.x.50+), you can manually assign the IP address on pretty much any operating system. This is a default behavior on several popular routers. As the Router Mini only supports 235 devices, I expect that's already done.

Another option is to use a router that supports PoE to power the antenna. This article discusses that option (under PoE Power heading):

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Foxbat
Now that I've had the v5 kit with the Mini Router, it's not as bad as I first thought. Yes, no DHCP reservations, but you can set up multiple SSIDs that have separate IPv4 subnets, and like the big brother, you can select from 192.168.x.0/24 or 10.x.0.0/16 (where "x" is 1-4).

You can also split a subnet and have different SSIDs for the 5 GHz and 2.4 GHz channels to handle some IoT devices. I haven't discovered what subnet the 2nd NIC on the router assigns, I'm guessing it's the first subnet.