I had a similar good experience with Coleman. (Their overall excellent customer service and ready availability of parts is one reason I do almost all my outdoor equipment business with them!). I had a Coleman RoadTrip LXE roll-around gas grille that I used primarily for tailgates, and some camping events. Due to my fault (and in some part a design flaw) I damaged the lid. After a season of looking at that blemish I tried to order a replacement lid. On this occasion that part did not appear with those that were available on-line, leading to an e-mail exchange. The part had to be special ordered, and they sent it to me at no cost to me (had to have cost them at least $30 as it originated in, of course, China). Due to poor packaging the part arrived damaged, worse than the one I was replacing. I was reluctant to "complain" since it was sent to me gratis, but I did want to resolve my original problem. Coleman responded by sending me a whole new grille at their sole expense !! Not only was I "wowed" by the above-and-beyond service, but my scout troop was the new owner of a slightly-used, lightly damaged grille! That's really knowing the meaning of exceptional service. I'm happy to share this story with any who will listen. (I have yet to "thank" Coleman - lost the orignal problem tracking information - but will do so soon...!)
Yes, there are still a few companies out there that "get it"...!
BRgds...
EDIT: Forgot to mention above, but the retail price of that grille was commonly ~$150...