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below is the text of an email sent to dish network's executive email address. I now know exactly why they've been losing customers (as revealed in their latest analyst's conference call today)--they just don't care anymore...
jaypea500
PS: still no call from "Aaron" 28 hours later...
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sir:
I'm having a problem with your company and I'd like to get it resolved as quickly as possible.
beginning from yesterday evening (saturday 8/1) I lost reception of all my HD channels because of a loss of signal from 61.5. unfortunately, the 622 receiver I have locks up when it tries to lock in 61.5 leaving me with no service whatsoever from any satellite.
I called today (sunday 8/2) and went through all the troubleshooting with a CSR to no avail. that's when the real problem started. I was told that the next available service call was this friday (8/8). that's SIX DAYS after the problem started. then I was told that after waiting all that time for the repair to be done I'd have to pay $30 for the service call! I stated to the CSR that this was unacceptable, and that as a 10-year Dish customer who is not only paying an exhorbitant amount of money for my programming, plus a ton of added fees for receiver leasing and DVR charges, plus a fee for the home protection plan, I expected Dish to send someone out within the next day or two. I was told that wouldn't happen, so I asked for a supervisor. the supervisor gave me the same story, while trying to tell me I shouldn't be upset because I'd be credited for the downtime. I told him that if an appointment wasn't scheduled for the next day or so I'd be switching to either DirectTV or Comcast (you know I'm upset if I actually have to mention the "C" word). I then asked to speak with someone above him.
after waiting at least ten minutes, "Aaron" from the "Executive Resolution Unit" got on the phone. I told him because of a technical problem I was being left without service for SIX DAYS because a repair person is unable to arrive before then and I find that to be unacceptable for all the reasons I stated above. I wanted service to be restored within the next couple of days or I'd be jumping ship. he gave me his direct phone number and said he'd see what he could do and call me back.
I'm still waiting for the call back eight hours later. his direct number is long-distance, which means I'd have to pay for the call. if I do have to call, it'll be to tell him to forget it because I'm jumping ship and heading elsewhere for TV service.
I decided to do a little poll of friends and family with DirectTv, Comcast, and Verizon Fios. the three DirectTV customers I know get one to two day service. the five Comcast customers get next day service. and the two Verizon customers get one to two day service. everyone of them laughed when I told them what I was up against.
after all of this, I'd like to know why I should stay with Dish. if I have to wait SIX DAYS to have a problem resolved before my service is restored, why shouldn't I just cut my losses and jump over to another provider?
I've been a Dish loyalist for 10 years. I've sent quite a few people your way as well. I've never known Dish to be so irresponsible. I go back to the days when the customer was king, and any problems that came up would be resolved efficiently and effectively. these days though, I'm not so sure that's the case.
so here's the deal. unless I have service restored no later than tuesday evening (8/5), I'll be cancelling my service with Dish and I'll be heading elsewhere. the ball is now in your court, as they say...
jaypea500
PS: still no call from "Aaron" 28 hours later...
=========================================================
sir:
I'm having a problem with your company and I'd like to get it resolved as quickly as possible.
beginning from yesterday evening (saturday 8/1) I lost reception of all my HD channels because of a loss of signal from 61.5. unfortunately, the 622 receiver I have locks up when it tries to lock in 61.5 leaving me with no service whatsoever from any satellite.
I called today (sunday 8/2) and went through all the troubleshooting with a CSR to no avail. that's when the real problem started. I was told that the next available service call was this friday (8/8). that's SIX DAYS after the problem started. then I was told that after waiting all that time for the repair to be done I'd have to pay $30 for the service call! I stated to the CSR that this was unacceptable, and that as a 10-year Dish customer who is not only paying an exhorbitant amount of money for my programming, plus a ton of added fees for receiver leasing and DVR charges, plus a fee for the home protection plan, I expected Dish to send someone out within the next day or two. I was told that wouldn't happen, so I asked for a supervisor. the supervisor gave me the same story, while trying to tell me I shouldn't be upset because I'd be credited for the downtime. I told him that if an appointment wasn't scheduled for the next day or so I'd be switching to either DirectTV or Comcast (you know I'm upset if I actually have to mention the "C" word). I then asked to speak with someone above him.
after waiting at least ten minutes, "Aaron" from the "Executive Resolution Unit" got on the phone. I told him because of a technical problem I was being left without service for SIX DAYS because a repair person is unable to arrive before then and I find that to be unacceptable for all the reasons I stated above. I wanted service to be restored within the next couple of days or I'd be jumping ship. he gave me his direct phone number and said he'd see what he could do and call me back.
I'm still waiting for the call back eight hours later. his direct number is long-distance, which means I'd have to pay for the call. if I do have to call, it'll be to tell him to forget it because I'm jumping ship and heading elsewhere for TV service.
I decided to do a little poll of friends and family with DirectTv, Comcast, and Verizon Fios. the three DirectTV customers I know get one to two day service. the five Comcast customers get next day service. and the two Verizon customers get one to two day service. everyone of them laughed when I told them what I was up against.
after all of this, I'd like to know why I should stay with Dish. if I have to wait SIX DAYS to have a problem resolved before my service is restored, why shouldn't I just cut my losses and jump over to another provider?
I've been a Dish loyalist for 10 years. I've sent quite a few people your way as well. I've never known Dish to be so irresponsible. I go back to the days when the customer was king, and any problems that came up would be resolved efficiently and effectively. these days though, I'm not so sure that's the case.
so here's the deal. unless I have service restored no later than tuesday evening (8/5), I'll be cancelling my service with Dish and I'll be heading elsewhere. the ball is now in your court, as they say...
59 Replies
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7802 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68663 Replies
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2680532 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
2171 Replies
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945872 views
Supporting Founder
Patrick Stewart died yesterday, October 28th at the age of 86. We lost yet another great actor. 
www.hollywoodreporter.com
Patrick Stewart, ‘Star Trek’ Captain and ‘X-Men’ Superhero, Dies at 86
He’s forever known for playing Jean-Luc Picard and Charles Xavier, whom he “admired for their morality, for their kindness, for their sensitivity, for their compassion.”
www.hollywoodreporter.com
9 Replies
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95 views
Supporting Founder
Since the Reds have there thread we should too!
Last watched Nine inch Nails
Next 3:10 to Yuma
Last watched Nine inch Nails
Next 3:10 to Yuma
5393 Replies
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511120 views
Last of the Dogmen is my favorite of hers.
Pub Member / Supporter
Lifetime Supporter
Good...simple humor. Enjoy
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
6 Replies
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111 views
Pub Member / Supporter
Lifetime Supporter
It states the average amount they are under water is OVER $7,000. 
Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.
www.zerohedge.com
Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.
Nearly 3 In 10 New-Car Trade-Ins Are Underwater, Edmunds Finds<!-- --> | ZeroHedge
ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero
www.zerohedge.com
1 Replies
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45 views
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
554 Replies
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19779 views
When I heard about this exploit I was wondering how quick you would be on it.
12 minutes after the patch was release I had it patched.When I heard about this exploit I was wondering how quick you would be on it.
OFF WITH YOUR HEAD!
Aww- nevermind.
Aww- nevermind.
Supporting Founder
Pub Member / Supporter
Apple Fall Hardware Event takes place today, September 9, 2026, at 10:00 a.m. PT / 1:00 p.m. ET. It marks the debut of new CEO John Ternus and the expected reveal of Apple's first foldable phone.
138 Replies
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1851 views
S
when was the last time they innovated something
I'd probably say when they came up with their M-series of processors with integrated memory. That allowed Apple to get away from the inefficient Intel CPUs that were limiting their notebook computers.when was the last time they innovated something
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
3 Replies
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168 views
Lifetime Supporter
Starting a thread klang !
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
11 Replies
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1005 views
