Here is my mother-in-law's email to CEO.....
Hello. My name is Nancy. My home phone is xxx-xxx-xxxx.
I was referred to DISH because my son-in-law has been a DISH subscriber for quite a while and loves the service he receives that you provide. He explained we could get much better service for the same or less than our current cable provider. I want to ensure he receives his $50 credit for referring us. His phone number is xxx-xxx-xxxx.
So we cancelled our cable service and ordered DISH after Christmas. I worked out a great deal with a CSRto get the AT200, platinum HD, and 2 722s FOR FREE, all for $66/mo . The original installer came to our house but refused to put the satellite dish on a pole because he said WE should've called DiggersHotline (which we were never told to do). My husband paid him $30 cash for his troubles (is this ethical???) and the installer went on his way. I'm nearly certain we just donated $30 cash for his night out that night.
Our credit card was then charged $80, which we were not happy about. Here we are without and TV throughout the holiday season and now out $110 total. My soninlaw then called DISH again to set up the install again, but he verified three seperate times the date of the install and the "deal" of AT200, HD, 2 722s for free, for $66/mo. The CSRs we spoke to confirmed these prices and receiver set up.
However, when the installer came this last Wednesday he did not have 2 722s in his truck and his order did not state this. He called DISH and DISH confirmed 2 722s for free was the arrangement. Then I feel I was taken advantage of. The installer convinced me to go with what he had available in his truck (722, 612, and 211k). He said my monthly bill would be the same and this was even better than 2 722s. So I, a woman in her 50s, didn't know any better and trusted your companies installer. When my soninlaw and husband came home from work, they made it very clear that I was taken advantage of. Our monthly bill is now $79.99/mo and we do not have DVR on our downstairs tv (the one we watch 90% of the time). So how can I have ordered AT200, HD, 2 722s, at $66/mo............and end up with AT200, HD, 722, 612, 211k at $79.99/mo? This doesn't seem real ethical. My husband owns a car dealership (which is why we are trying to save as much money as possible), could you imagine if someone ordered a Corvette and he gave them a minivan and charged more for it????
My soninlaw told me to email you because he has had great luck getting his service issues resolved through you. Please call me at xxx-xxx-xxxx (my cell number) as soon as possible so we can arrange for my original order of AT200, HD, 2 722s for free, at $66/mo.
I enjoy watching your programming at my soninlaw's house and would like your service at my house to be what I had arranged. I feel that some of the things that have happened to our family have been very unethical and unfortunate. I would appreciate if this all could be resolved.
Thanks and I look forward to your call on my cell phone (xxx-xxx-xxxx).
Nancy
What do you think????
pfan