Well FWIW here's the latest update on my attempt at contacting CEO.
First of all, I must say I am impressed that I actually heard from them, and by phone no less

. A CEO service rep just called me to try to iron out my situation. He stated he could not give me a reason for my cat. 'C' upgrade rating, and he was not privy to
all that goes into that decision, but did state that after looking over my account history, he was very surprised that I did not fall into the top category. Oh well ..... he WAS however, in the possition to 'negotiate' the upgrade charges to try to satisfy the situation

In my mind what's the difference?? Changing my rating or just adjusting the equipment up charge on the spot ...... same results!! Other than the next time I want to upgrade I'll have to go through same process again.
Bottom line is we are going to get this 'upgrade' satisfactory on all levels .... I guess Dish ocassionaly still want's to hang onto an existing customer