Here is another DBS provider with bad record:
http://www.sandiego.bbb.org/commonreport.html?compid=17001183
DirectTV - Hughes Network System
8830 Siempre Viva Rd #600
San Diego, CA 92154
General Information
Principal : Mr Charles McClain Director Customer Service
Phone Number: (800) 347-3272
Fax Number: (301) 428-1656
Membership Status: No
Type-of-Business Classification: Satellite / Antenna Sales & Service
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. The company has resolved some complaints presented by the Bureau; however, some complaints remain unresolved. Complaints are concerning
consumers are ordering the Direct TV and are being told they will get rebates on the product. They find out after installation that they have to qualify for the rebates and most consumers have not qualified. Consumer complaints are also alleging that they are told they can discontinue service when they move to another service area and not be charged a cancellation fee yet when they move, they are being charged to cancel. The company is also unsatisfactory due to unanswered complaints.
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 61
Number of complaints processed by the BBB in last 12 months: 20
Complaints Concerned
Advertising Issues: 4
Outcome of all complaints -
Resolved: 2; Company did not respond: 2
Sales Issues: 2
Outcome of all complaints -
Delayed Resolution: 2
Delivery Issues: 1
Outcome of the complaint -
Resolved: 1
Repair or Service Issues: 10
Outcome of all complaints -
Resolved: 5; Unresolved: 1; Delayed Resolution: 2;
Company made every reasonable effort to Resolve: 1; Company did
not respond: 1
Product Quality Issues: 3
Outcome of all complaints -
Resolved: 1; Delayed Resolution: 1; Company did not
respond: 1
Refund or Exchange Issues: 17
Outcome of all complaints -
Resolved: 10; Unresolved: 1; Delayed Resolution: 4;
Company made every reasonable effort to Resolve: 1; Company did
not respond: 1
Contract Issues: 2
Outcome of all complaints -
Resolved: 2
Customer Service Issues: 13
Outcome of all complaints -
Resolved: 9; Delayed Resolution: 3; Company did not
respond: 1
Credit or Billing Issues: 9
Outcome of all complaints -
Resolved: 4; Delayed Resolution: 1; Company did not
respond: 4