You can always do a online chat instead of talking to the asian CSRs or look up your options on your online account.
If you think Dish is bad about using people from India or the Phillipines, then try any of the computer companies such as HP/Compaq. When you first call in, you'll hear recordings that are spoken by people from the U.S. that are clear and legible. Then when the csr comes on, it's usually hard to hear them and they are definately from another country.
I'm not knocking the individual who you are talking to (they are trying to do the best they can), but what annoys me is that these companies say they want to provide good customer service to us, but they hire help that they pay peanuts to to do the job that they would pay more for here in the U.S.
These CSRs in these other countries don't know much/or anything about Dish Network (Dish Network isn't even in the country they live in - it's some other satellite or cable company). All they do is follow a script/list of questions and answers that is provided to them. If you ask them anything hard or technical, forget it!
And I've even heard of CSRs from these other countries that will ask you questions about the weather or other things just to give you the impression that they are here in the U.S. -- Forget it, that ploy don't fly with me.
Again, I'm not knocking the CSRs (most of them do a good job and are doing the best they can under the circumstances they have to work with). But I am knocking the companies using cheap help so they can make more $$$$$$$$$$$$!!!!!!!!
