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AVMe

Last reply Mar 17, 2009 · posted in DISH Network Support Forum

Audio problems with new VIP722 DVR

My 722 receiver is only a couple weeks old and I'm having two intermittent audio problems when using the Dolby digital optical output which is hooked up to my McIntosh home theater system.

(1) Sometimes HD TV channels do not output any center channel speaker sound. The other audio channel speakers sound fine. I'll get a millisecond of sound from the center channel speaker but then it cuts out. Sometimes it works just fine.

(2) Sometimes I get no audio sound at all from any of the speakers on a non-HD channel. If I change channels and come back to the problem channel I'll get appropriate sound out of all audio channels.

Everything works fine when listening to the TV using only the left/right RCA component audio output that is hooked up directly from the 722 receiver to the TV.

All the 722 receiver settings are correct according to Dish Network. Rebooting does not help.

I think the problem is with the Dish 722 receiver but Dish Network is trying to blame the problem on my McIntosh system. I know for a fact that the Mac is not the problem because I had no such issues with the old 501 Dish receiver and the problem only occurs using the Dish receiver. I've tried two different quality digital optical audio cables so I am certain it is not a cable problem.

Does anyone know what the problem could be? I'm new to this forum so help please.

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wetz73

Mar 14, 2009

Out of curiosity, why are you so sure this problem wouldn't exist with DirecTV? Another question I have is this--does it occur if you hook an OTA source to your receiver (can your run an optical cable from your TV to your Mac and hook an antenna directly to your TV)? Maybe the problem isn't in how E* transmits DD, maybe it's in how everybody transmits DD. Just curious! Hope things work out for you.

AVMe

Mar 14, 2009

wetz73 said:
Out of curiosity, why are you so sure this problem wouldn't exist with DirecTV? Another question I have is this--does it occur if you hook an OTA source to your receiver (can your run an optical cable from your TV to your Mac and hook an antenna directly to your TV)? Maybe the problem isn't in how E* transmits DD, maybe it's in how everybody transmits DD. Just curious! Hope things work out for you.

I'm not sure that the problem wouldn't happen with DirecTV.

My current TV does not have any digital audio outputs so I can't hook up an OTA source the way you suggest. I'm temporarily stuck with using a very old TV because my main TV burned up -- literally. I'll be getting a new HDTV in the next couple months.

I do not have any problems with my Mac system using other 5.1 sources such as DVDs or CDs.

I'm thinking that there is either a flaw in the 722 receiver itself or it is for some reason not compatible with my Mac. Dish Network says it should be compatible. I did not have these problems using my 501 Dish receiver which leads me to believe that the problem is the 722 receiver.

If the new 722K receiver does not resolve the problem then I'll have my local authorized Mac dealer test my Mac.

toto

Mar 14, 2009

AVMe said:
I'm not sure that the problem wouldn't happen with DirecTV.

My current TV does not have any digital audio outputs so I can't hook up an OTA source the way you suggest. I'm temporarily stuck with using a very old TV because my main TV burned up -- literally. I'll be getting a new HDTV in the next couple months.

I do not have any problems with my Mac system using other 5.1 sources such as DVDs or CDs.

I'm thinking that there is either a flaw in the 722 receiver itself or it is for some reason not compatible with my Mac. Dish Network says it should be compatible. I did not have these problems using my 501 Dish receiver which leads me to believe that the problem is the 722 receiver.

If the new 722K receiver does not resolve the problem then I'll have my local authorized Mac dealer test my Mac.

If the source is 2 channel audio, will your MacIntosh add a center channel? Does this issue occur on movie channels? PPV? Is the source 5.1 or 2 or 2.1?

AVMe

Mar 14, 2009

toto said:
If the source is 2 channel audio, will your MacIntosh add a center channel? Does this issue occur on movie channels? PPV? Is the source 5.1 or 2 or 2.1?

If the source is 2 channel audio the Mac will add a center channel depending on which input mode I select. The only time I do not select to use a center channel is for listening to stereo music, such as Sirius/XM or CDs; in those cases I select the stereo input mode.

The problem occurs only when using the Dish receiver's optical audio output and it occurs with both a Dolby Digital signal and a Dolby Pro Logic signal. The problem is intermittent (meaning the problem varies from TV channel to TV channel) and could occur on any channel -- regular and movie channels. The problem always occurs immediately when first locking in to a TV channel. In other words, after the TV channel is locked in the sound will immediately be okay or not. The sound will not change after the initial TV channel change. (Was that confusing?)

For example, if I tune into the local ABC HD, I sometimes do not get center channel sound. If I tune into local non-HD ABC then I sometimes not get sound from any of the speakers. If I go out of that problem channel and then return to it the sound may be fine. That's what I mean by intermittent.

Interestingly, I lose the center channel sound only on HD channels and I lose all sound only on non-HD channels.

If I use only the Dish receiver's analog audio output (RCA left/right) then there is no problem; however, it would be in Dolby Pro Logic and not Dolby Digitial. The problem occurs only when using the Dish receiver's optical audio out. I know for certain that my optical cables are good.

Note that the problem never occurs when using a DVD source or the 501 Dish receiver.

Whew! Catch all that?

toto

Mar 14, 2009

AVMe said:
If the source is 2 channel audio the Mac will add a center channel depending on which input mode I select. The only time I do not select to use a center channel is for listening to stereo music, such as Sirius/XM or CDs; in those cases I select the stereo input mode.

The problem occurs only when using the Dish receiver's optical audio output and it occurs with both a Dolby Digital signal and a Dolby Pro Logic signal. The problem is intermittent (meaning the problem varies from TV channel to TV channel) and could occur on any channel -- regular and movie channels. The problem always occurs immediately when first locking in to a TV channel. In other words, after the TV channel is locked in the sound will immediately be okay or not. The sound will not change after the initial TV channel change. (Was that confusing?)

For example, if I tune into the local ABC HD, I sometimes do not get center channel sound. If I tune into local non-HD ABC then I sometimes not get sound from any of the speakers. If I go out of that problem channel and then return to it the sound may be fine. That's what I mean by intermittent.

Interestingly, I lose the center channel sound only on HD channels and I lose all sound only on non-HD channels.

If I use only the Dish receiver's analog audio output (RCA left/right) then there is no problem; however, it would be in Dolby Pro Logic and not Dolby Digitial. The problem occurs only when using the Dish receiver's optical audio out. I know for certain that my optical cables are good.

Note that the problem never occurs when using a DVD source or the 501 Dish receiver.

Whew! Catch all that?

Does your McIntosh have HDMI in/out?

AVMe

Mar 14, 2009

toto said:
Does your McIntosh have HDMI in/out?

No it does not.

toto

Mar 14, 2009

Trying a new optical cable is about the only thing other than switching audio in to AAC you haven't tried. You've troubleshot everything and it seems obvious that it is a 722 issue, which I doubt Dish would admit. Have you spoken to a supervisor in tech support?

AVMe

Mar 14, 2009

toto said:
Trying a new optical cable is about the only thing other than switching audio in to AAC you haven't tried. You've troubleshot everything and it seems obvious that it is a 722 issue, which I doubt Dish would admit. Have you spoken to a supervisor in tech support?

I've tried two different optical cables; one that worked fine with the 501 receiver and a brand new one from Blue Jeans Cable.

Maybe I'm having a brain fart, but what's AAC?

I've spoken to probably 10 different tech people at Dish including a supervisor. They of course claim to have never heard of this problem. One level 3 tech at first said that he had heard of this problem before but after he put me hold to talk to his supervisor he changed his story and said that it was a different problem. I've asked to talk to one of their engineers but they say that is not possible. They've all been very accommodating so far in getting me new receivers for which I appreciate.

If the new 722K doesn't fix it then I'll have my Mac checked out although I'm 99% certain it is not the problem. (It won't be fun unhooking it, taking it the dealer, and hooking it back up.)

AVMe

Mar 15, 2009

Final update: A Dish Network tech just left my house. He was supposed to bring a 722K receiver but did not; he only had a 722 on his truck and can't get in the warehouse today (Sunday) to get a 722K. Regardless, he spoke with his level 6 master tech who has seen the same problems I am having. The problem is that Dish's optical audio port on their HD receivers (722 & 722K) is not compatible with some high end audio equipment like my McIntosh. There is nothing they can do.

The tech used to work for Time Warner cable. He said TW's Scientific Atlantic receivers have the same problem but they can remotely bypass their optical port on their receivers so it will work with high end audio equipment. Dish is unable to do such a bypass on their receivers.

Sucks, huh?

Kevinw

Mar 17, 2009

Get a 622:up

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TFLEV

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TVHabit

Last reply 50 minutes ago · posted in Free To Air (FTA) Discussion

Hybrid Dish setup

Picked up a sweet directv dish, mount, twin lnbs and a short cable.
Has anyone converted one to FTA? A Frankenstein of sorts...

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Brct203

Oct 13, 2026

would probably also work well for NHK on 101W and possibly for PBS on 99W. I used one for a while on 30W. Just keep in mind that because it's undersized for those satellites, it might work fine in clear weather but won't have much margin to account for signal degradation during rain/snow

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one_db_compression

Oct 13, 2026

If you can find one, the Shaw / Star Choice 75e ellipticals are great for use on 97, 99, and 101W. They are really just rebranded ChannelMaster 75 cm reflectors and use linear LNBFs by default out of the box.

Everyone else's mileage may vary.

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TVHabit

Sunday at 10:12 AM

I have read that some have converted this type dish but after giving it a good look, it's the lnb conversion that is the bottleneck. Does anyone have a picture of their attempt to configure the lnb? I watched a video on youtube from the save it for parts guy and he used duct tape! Guess it worked but I'm thinking something a bit more permanent!
Thanks to all for your interest and replies...

Titanium

Sunday at 3:38 PM

Many of us have used a universal LNBF mount (or get creative with L brackets and plumbers tape - perforated metal strapping). Use a few inches of aluminum tube (or a piece of 1x2" lumber) to extend the support arm (replacing the plastic mount used by DirecTV and Dish) to place the LNBF throat opening at the correct distance from the reflector, the correct height and at the correct angle. Nothing magical... simply place the new linear LNBF in the center at the same distance, height and angle as the current combo.
www.amazon.com/Universal-Single-Bracket-Holder-FTA-US/dp/B074L85WK2

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k4otl

50 minutes ago

To add: 101W Ku seems to be (one of if not the) strongest for me, and if I only had Ku I definitely want 101W for the music mux, it's robust FEC and strong signal help a lot. I've thought about using a used Dish/DirectTV dish at my Dads to supplement his OTA (mainly for my benefit when I visit

)

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Scott Greczkowski

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Song Name Game Part 3!

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Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

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I guess even the patience of us laid-back Hoosiers has its limits:

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Peter Parker

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Last reply Yesterday at 10:34 PM · posted in DISH Network Support Forum

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naptime

Sunday at 1:05 AM

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

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long_time_Dish

Yesterday at 3:57 PM

jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Oh, you mean "soon"? :biggrin

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Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

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navychop

Yesterday at 5:53 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

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dishstaller

Yesterday at 10:34 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

Oh....you were serious

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reubenray

Yesterday at 1:30 PM

I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

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long_time_Dish

Yesterday at 3:47 PM

reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

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reubenray

Yesterday at 3:54 PM

long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

long_time_Dish

Yesterday at 8:36 PM

reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.

If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

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