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I purchased VOOM on Oct 3rd, 2004.
Oct 13th
My experience so far has not been a good one. I was supposed to have an install on Tuesday the 12th, between 12 and 5.
Not only did no one show up, but no one had the decency to call me and tell me they weren't coming. I was even in contact with VOOM representitives throughout the day and they ASSURED me that they had SPOKEN to the tech who was going to install my equipment AND he said he was still coming that day. That is even more distressing since apparently VOOM did not even ship my equipment in time and there is no way it could have been installed on time. I think a phone call that would have saved me an afternoon of vacation time would have been nice. The install will now
cost me a whole day of vacation at least. A day in which I must sit at home and wait. At the moment I can honestly say the experience is one I can not recommend to my friends or associates. I was in contact with VOOM and Precise on Tuesday. I have not heard another word confirming that my equipment has in fact arrived and that the install will be accomplished on Friday or sooner.
Oct 14th
As far as I know, nothing has been resolved. As of about 1:15 CDT
today, the equipment was still not in the possession of the technician. The
VOOM Cust. Service. Rep. informed me the installer was going to "call around"
and see if anyone had "spare" equipment that could be installed tomorrow and they would call me back.
I have not heard anything and at this point I am guessing that you will miss a
second install date at which point I believe this can no longer continue. My
level of disappointment can not be accurately measured.
8pm 10/14/2004
OK, so now I get off the phone with The "VOOM Hotline" and they tell me that you have sent an email to me asking me to confirm my appointment for today (10/15/2004). I am excited since "confirm" means that you have the stuff and you want to install it today.
So I check my email and as you can see it actually says "schedule" and appointment. Of course I can not get in touch with them.
Even if I could it wouldn't matter because when I talked to the "VOOM Hotline" again, they could not even tell whether any equipment has ever been shipped to my install technician. This will now most likely pass into it's 3rd week. You can call DirectTV and have an install in 2 days. Mine, sometime in it's third week.
My biggest concern is the lack of customer service. No one from VOOM or Installs Inc ever calls me when they say they will. I always have to go fishing for information. You need to assign one person to my case and have them see it through til the end.
Response (Meagan J.) - 10/18/2004 10:40 AM
Thank you for choosing VOOM - HDTV Delivered!
I apologize for the installation problems you have had. I do show that you are scheduled to be installed on October 19th between Noon and 5 PM. Installs Inc. has confirmed that the equipment would be available for the appointment.
Customer - 10/18/2004 02:16 PM
If this Equipment arrives at the installer today, I expect it to be installed tomorrow. I have an appointment for tomorrow. There can be no legitimate excuse for not installing it at that point.
Of course they missed that appointment too, the installer has yet to get the equipment.
Chris from Installs Inc called me yesterday 10/20/2004 in the morning and told me due to a shipping mix-up the installer was going to have to pick up my equipment at Fedex. And then when would it be convenient to install it. Of course I said that day (10/20/2004) or today (10/21/2004). He said he would call me back to confirm......
No Phone Call Yesterday.
So this morning I called VOOM, who called Installs Inc, who tried to call Precise. They weren't in yet but they would be in at 9am CDT (which was 2 hours ago) and they would call me back then. I have heard nothing, again.
I signed up for VOOM on the 3rd of October and I don't even have an appointment for an install anymore.
Oct 13th
My experience so far has not been a good one. I was supposed to have an install on Tuesday the 12th, between 12 and 5.
Not only did no one show up, but no one had the decency to call me and tell me they weren't coming. I was even in contact with VOOM representitives throughout the day and they ASSURED me that they had SPOKEN to the tech who was going to install my equipment AND he said he was still coming that day. That is even more distressing since apparently VOOM did not even ship my equipment in time and there is no way it could have been installed on time. I think a phone call that would have saved me an afternoon of vacation time would have been nice. The install will now
cost me a whole day of vacation at least. A day in which I must sit at home and wait. At the moment I can honestly say the experience is one I can not recommend to my friends or associates. I was in contact with VOOM and Precise on Tuesday. I have not heard another word confirming that my equipment has in fact arrived and that the install will be accomplished on Friday or sooner.
Oct 14th
As far as I know, nothing has been resolved. As of about 1:15 CDT
today, the equipment was still not in the possession of the technician. The
VOOM Cust. Service. Rep. informed me the installer was going to "call around"
and see if anyone had "spare" equipment that could be installed tomorrow and they would call me back.
I have not heard anything and at this point I am guessing that you will miss a
second install date at which point I believe this can no longer continue. My
level of disappointment can not be accurately measured.
8pm 10/14/2004
OK, so now I get off the phone with The "VOOM Hotline" and they tell me that you have sent an email to me asking me to confirm my appointment for today (10/15/2004). I am excited since "confirm" means that you have the stuff and you want to install it today.
So I check my email and as you can see it actually says "schedule" and appointment. Of course I can not get in touch with them.
Even if I could it wouldn't matter because when I talked to the "VOOM Hotline" again, they could not even tell whether any equipment has ever been shipped to my install technician. This will now most likely pass into it's 3rd week. You can call DirectTV and have an install in 2 days. Mine, sometime in it's third week.
My biggest concern is the lack of customer service. No one from VOOM or Installs Inc ever calls me when they say they will. I always have to go fishing for information. You need to assign one person to my case and have them see it through til the end.
Response (Meagan J.) - 10/18/2004 10:40 AM
Thank you for choosing VOOM - HDTV Delivered!
I apologize for the installation problems you have had. I do show that you are scheduled to be installed on October 19th between Noon and 5 PM. Installs Inc. has confirmed that the equipment would be available for the appointment.
Customer - 10/18/2004 02:16 PM
If this Equipment arrives at the installer today, I expect it to be installed tomorrow. I have an appointment for tomorrow. There can be no legitimate excuse for not installing it at that point.
Of course they missed that appointment too, the installer has yet to get the equipment.
Chris from Installs Inc called me yesterday 10/20/2004 in the morning and told me due to a shipping mix-up the installer was going to have to pick up my equipment at Fedex. And then when would it be convenient to install it. Of course I said that day (10/20/2004) or today (10/21/2004). He said he would call me back to confirm......
No Phone Call Yesterday.
So this morning I called VOOM, who called Installs Inc, who tried to call Precise. They weren't in yet but they would be in at 9am CDT (which was 2 hours ago) and they would call me back then. I have heard nothing, again.
I signed up for VOOM on the 3rd of October and I don't even have an appointment for an install anymore.
19 Replies
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3220 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68505 Replies
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2671199 views
Marques Brownlee
Time for another AWESOME video from Marques Brownlee!
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
0 Replies
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4 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
0 Replies
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9 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
168 Replies
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7480 views
Pub Member / Supporter
Lifetime Supporter
Has anyone subscribed to NBA League Pass for 2026-27 and try to link their account to NBA.com to stream League Pass? I purchased it for 2026-27, and when I linked, I got a message saying success, but then I receive an error that my linked subscription does not include the preseason games for NBA League Pass. Is that how it has always been? I know satellite doesn't have the preseason games on the NBA League Pass channels, but I thought that I was able to stream the preseason once I linked my account on NBA.com?
2 Replies
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78 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1458 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18112 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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151 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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320 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
35 Replies
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1697 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.