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or you could do what i did. allow the install then switch out the lnb yourself. they're going real cheap now.

rey_1178 said:

or you could do what i did. allow the install then switch out the lnb yourself. they're going real cheap now.

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Yeah, I could do that, but I should not have to pay for one. The reasoning behind that statement is simple. When I called D* to get pricing over Dish, the CSR was really aggressive trying to make the sale. I told her that I was concerned about having to drill new holes and run a bunch of new lines (and I know that D* is not going to run them through the walls) when I could keep cable or go to Dish and have one line. That's when I asked about the SWM and her words were "I can give you one of those". So I went ahead and ordered. The problem is that when I reschedueled my install and talked to someone else at D*, I was told that there was no guarantee that I would be getting one. After reading some stories about D* installs, I find the latter to be more likely and am concerned that I was told what I want to hear in order to get me to order the service.

callmebob said:

Yeah, I could do that, but I should not have to pay for one. The reasoning behind that statement is simple. When I called D* to get pricing over Dish, the CSR was really aggressive trying to make the sale. I told her that I was concerned about having to drill new holes and run a bunch of new lines (and I know that D* is not going to run them through the walls) when I could keep cable or go to Dish and have one line. That's when I asked about the SWM and her words were "I can give you one of those". So I went ahead and ordered. The problem is that when I reschedueled my install and talked to someone else at D*, I was told that there was no guarantee that I would be getting one. After reading some stories about D* installs, I find the latter to be more likely and am concerned that I was told what I want to hear in order to get me to order the service.

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at this point wait till the install. double check this when the installer arrives and if they don't have it let him know you're not doing the install and why. D* will want to speak with you immediately. maybe they'll be able to work something out if there is an issue. let us know how it goes

rey_1178 said:

at this point wait till the install. double check this when the installer arrives and if they don't have it let him know you're not doing the install and why. D* will want to speak with you immediately. maybe they'll be able to work something out if there is an issue. let us know how it goes

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Yeah, you're probably right. At this point I'm just borrowing trouble since I won't know anything until the installer shows up. It would make life a lot easier if they would just give me the installer's phone number, but they seem to want to guard that like a government secret.

I'm new to the forum and Directv. I had an installation of the dish and 2 hd dvrs a couple of weeks ago. Each dvr has 2 tuners which gave me a total of 4 tuners. The technician said that I did not qualify for the swm equipment because I didn't have 5 or more tuners getting installed. I told him I was going to cancel the order if I didn't get an swm. He called his supervisor and the supervisor approved the swm equipment.

I got an install today. 2 HD DVR and 2 SD boxes. Ended up with SWM and 2 HR-23. Guy said HR-23 are all he has right now. I was very pleased when I checked the box to see what model I was getting while he was installing the dish on my roof. I asked him about the SWM before he started and said I was definately getting it with teh 2 HD DVR's.

jkc1968 said:

The technician said that I did not qualify for the swm equipment because I didn't have 5 or more tuners getting installed. I told him I was going to cancel the order if I didn't get an swm. He called his supervisor and the supervisor approved the swm equipment.

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So since I will have 5 tuners total, but not two DVR's, I wonder if what you are saying qualifies me for SWM.

callmebob said:

Yeah, you're probably right. At this point I'm just borrowing trouble since I won't know anything until the installer shows up. It would make life a lot easier if they would just give me the installer's phone number, but they seem to want to guard that like a government secret.

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First of all, they don't know who the installer will be until the day of your install. They know the company but not the individual. Secondly, why do you think you are entitled to getting the installer's phone number? How would you feel if another company gave out your phone number to one of your customers without your approval?

I do hope you get the SWM, as your install meets the requirements for one, but like others have said...you will get what's on the truck at the time.

SWM is nice, but unless the work order calls for it, the tech probably won't install SWM, but some techs will use SWM even if the order doesn't say to if it makes the install go smoother or the customer doesn't want holes drilled, and there is RG-6 already ran to each room.

So basically it is up to the tech, it has been over a week, any news on that install you can give us, I am curious on how the tech handled this.

Also, with 2 HD/DVR's and 2 standard recievers that is 6 lines and will probably be SWM flagged in the system anyways.

It could also depend on the HSP rules. My new hsp (moved from nj or pa) is really strict on swm equipment, if its not on the work order, they dont really give it to us, so if a job really *needs* it, ie townhouse where drilling is a no no, unless i reschedule for no landlord permission then call d* at 1800directv and have the csr add tech instructions in caps NEEDS SWM FOR LANDLORD PERMISSION since my dispatch fails at noting accounts so techs can read the notes... the install just wont go in... and it sucks... altho this is just a local problem for my hsp, hopefully its not a regional issue, when i was in jersey, and we were able to use 3lnb stuff, swm was plentyful and i would swm a 1box hddvr install if i felt like it. basically if the 2nd line required more work than drilling 2 holes 1 in the floor of the room where the receiver is and one into the basement, id swm it... im just that lazy... and if it was on a second flr... yea... swm there too... but anyway, with swm gear being gold at my current hsp i dont see it often. So if you think you need swm and not just want it, explain that to the csr and have them note it on the work order, then call back to insure its noted otherwise you might not get it. its all about inventory.