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I saw where some folks had success getting the Platinum charge removed, so I gave it a shot. At first, the CSR didn't want to give it up, but I think he made a little slip-up and decided to go ahead and do so...here's the chat:
I just wanted to post this info in case it helps anyone to get out of paying the $10 charge for Platinum.
Please wait while we find a representative to assist you...
You have been connected to (03) Shaun C..
(03) Shaun C.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Shaun C.: Your patience is greatly appreciated.
(03) Shaun C.: Hello David.
david campbell: hello
(03) Shaun C.: I will be glad to help you with your concern.
(03) Shaun C.: Can you please confirm the city, state and the zip code?
david campbell: yes sir. it is ##################
(03) Shaun C.: Thank you.
(03) Shaun C.: I see that you have platinum HD package on the account and you will be charged $10.00 per month for this.
david campbell: Well, I had seen recently where there is no longer a charge for the Platinum package...that those channels are included in the Gold package?
(03) Shaun C.: I would like to inform you that we have different promotions for our new and existing customers as part of the promotion we are offering Platinum HD package free with the HD package to our new customers.
(03) Shaun C.: Please understand that we are not offering platinum HD free for existing customers.
(03) Shaun C.: I apologize for any inconvenience.
(03) Shaun C.: If I remove platinum HD it will not be available for you.
(03) Shaun C.: We are working to offer this free for existing customers as well.
(03) Shaun C.: As of now it is not available.
david campbell: So, if I completely remove all HD programming, but then decide to add it back, and I choose the Gold package, won't those channels just be included now? The way the web site reads, there is no longer actually a Platinum package
david campbell: it is all part of the gold package
(03) Shaun C.: Please understand that you cannot get platinum HD package as we are not offering this package any more.
david campbell: lol...then how can I be paying $10/month for it, if it no longer exists??
david campbell: I'm not trying to be difficult...it is just that I have already read online that SEVERAL current subscribers have asked for, and been granted, the reduction on their accounts of the $10/month Platinum charge, since it is now free for new customers
(03) Shaun C.: It is effective 8/01/2009.
(03) Shaun C.: Please understand that all the customers who has this package will still this channels for $10.00 per month.
david campbell: so, i feel like i'm paying $10/month for something that doesn't actually exist any longer
david campbell: right?
(03) Shaun C.: I'm sorry, if you feel that way.
(03) Shaun C.: Let me what I can do to help you today.
(03) Shaun C.: Thank you for your patience.
(03) Shaun C.: I have checked with my supervisor.
(03) Shaun C.: As you have been a wonderful customer for more than 5 years and we do not want to disappoint a long time customer like you. I will go ahead and offer platinum HD package free with the Gold HD package.
david campbell: I truly appreciate it...thank you very much!
(03) Shaun C.: You're very welcome.
(03) Shaun C.: You are all set. Have I handled everything to your satisfaction?
david campbell: Definitely, sir....you have been very helpful
david campbell: thank you
(03) Shaun C.: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great day.
(03) Shaun C.: Bye and take care!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.
You have been connected to (03) Shaun C..
(03) Shaun C.: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(03) Shaun C.: Your patience is greatly appreciated.
(03) Shaun C.: Hello David.
david campbell: hello
(03) Shaun C.: I will be glad to help you with your concern.
(03) Shaun C.: Can you please confirm the city, state and the zip code?
david campbell: yes sir. it is ##################
(03) Shaun C.: Thank you.
(03) Shaun C.: I see that you have platinum HD package on the account and you will be charged $10.00 per month for this.
david campbell: Well, I had seen recently where there is no longer a charge for the Platinum package...that those channels are included in the Gold package?
(03) Shaun C.: I would like to inform you that we have different promotions for our new and existing customers as part of the promotion we are offering Platinum HD package free with the HD package to our new customers.
(03) Shaun C.: Please understand that we are not offering platinum HD free for existing customers.
(03) Shaun C.: I apologize for any inconvenience.
(03) Shaun C.: If I remove platinum HD it will not be available for you.
(03) Shaun C.: We are working to offer this free for existing customers as well.
(03) Shaun C.: As of now it is not available.
david campbell: So, if I completely remove all HD programming, but then decide to add it back, and I choose the Gold package, won't those channels just be included now? The way the web site reads, there is no longer actually a Platinum package
david campbell: it is all part of the gold package
(03) Shaun C.: Please understand that you cannot get platinum HD package as we are not offering this package any more.
david campbell: lol...then how can I be paying $10/month for it, if it no longer exists??
david campbell: I'm not trying to be difficult...it is just that I have already read online that SEVERAL current subscribers have asked for, and been granted, the reduction on their accounts of the $10/month Platinum charge, since it is now free for new customers
(03) Shaun C.: It is effective 8/01/2009.
(03) Shaun C.: Please understand that all the customers who has this package will still this channels for $10.00 per month.
david campbell: so, i feel like i'm paying $10/month for something that doesn't actually exist any longer
david campbell: right?
(03) Shaun C.: I'm sorry, if you feel that way.
(03) Shaun C.: Let me what I can do to help you today.
(03) Shaun C.: Thank you for your patience.
(03) Shaun C.: I have checked with my supervisor.
(03) Shaun C.: As you have been a wonderful customer for more than 5 years and we do not want to disappoint a long time customer like you. I will go ahead and offer platinum HD package free with the Gold HD package.
david campbell: I truly appreciate it...thank you very much!
(03) Shaun C.: You're very welcome.
(03) Shaun C.: You are all set. Have I handled everything to your satisfaction?
david campbell: Definitely, sir....you have been very helpful
david campbell: thank you
(03) Shaun C.: I'm glad we were able to take care of that for you. Thank you for being a DISH Network customer, have a great day.
(03) Shaun C.: Bye and take care!
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window.
I just wanted to post this info in case it helps anyone to get out of paying the $10 charge for Platinum.
83 Replies
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17142 views
Since I have annual programming, Dish will not allow me to change anything online.
Just tried online chat, got Shaun C. mentioned in OP, no dice. I will now call, ask for supervisor if needed, mention my years of being a "valuable customer". We'll see how that goes.
Since I have annual programming, Dish will not allow me to change anything online.
Just tried online chat, got Shaun C. mentioned in OP, no dice. I will now call, ask for supervisor if needed, mention my years of being a "valuable customer". We'll see how that goes.
The above happenned back in mid-September. Follow up ... called later that day, CS claimed to give me HD Gold+Platinum but managed to remove Platinum entirely. The following day, someone in tech support was more than happy to give me Platinum for free.
It's a pain, but just call or do live support enough times and you'll find someone willing to get it done.
The new curated multiview is now live.
While on many of the sports channels and non sports channels there is a multi view option button. It will pull up a side bar with many different multi view options.
While on many of the sports channels and non sports channels there is a multi view option button. It will pull up a side bar with many different multi view options.
4 Replies
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172 views
Pub Member / Supporter
Cutting Edge
I created this thread on the original Edgecutter Cutting Edge Forums site. It's simply a place for those to review the latest software available for those using Windows 10 and Windows 11. To date it has received 112,559 views. I have been asked by staff to continue this thread here.
522 Replies
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47225 views
To each there own but I've found that Windows can't do much more than Linux can. Can't have everything.
For niche use cases, yes I agree. Kali for ethical hacking and security testing, and running a Cacti server for network monitoring are the two things I have experience in. Plus thousands and thousands of other things, but for every day use I just can't see it. The owner of the GMRS repeater that I pay to access is changing the Tx DPL tones tomorrow, while Chirp is available on Linux, the software to program my MXT500 is not.To each there own but I've found that Windows can't do much more than Linux can. Can't have everything.
I run Fedora and Ubuntu in VMWare, honestly I don't care much for the UI of either of them and I don't feel like spending days/weeks to customize the UI to make it look Windows-like when I could just use Windows. The cartoonish dock at the bottom of the screen reminds me of Apple products.
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
528 Replies
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17952 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
33 Replies
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1588 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68496 Replies
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2670673 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/z72cjoZP83E
Direct YouTube Link - AI Can Self-Replicate: Unplugging the Threat! #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/z72cjoZP83E
Direct YouTube Link - AI Can Self-Replicate: Unplugging the Threat! #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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15 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/w5TOILSc_U8
Direct YouTube Link - AI Model Poisoning: The Hidden Threat on Hugging Face #shorts
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/w5TOILSc_U8
Direct YouTube Link - AI Model Poisoning: The Hidden Threat on Hugging Face #shorts
TWIT's Website
TWIT Live Feed
0 Replies
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12 views
Help, I'm a little confjused on the activation process.
I purchased the Joey 4 from Solid Signal and shipping box has Call 866 726-4282 to Avtivate new Receiver. That number is Solid Signals number.
I googled and that search said call Dish to activate. I assume that is correct unless this requires a 2 step process.
Please let me know.
Thanks
I purchased the Joey 4 from Solid Signal and shipping box has Call 866 726-4282 to Avtivate new Receiver. That number is Solid Signals number.
I googled and that search said call Dish to activate. I assume that is correct unless this requires a 2 step process.
Please let me know.
Thanks
6 Replies
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211 views
All good called Dish and new Joey 4 is activated and working.
Old Joey 2 deactivated and no need to return.
Old Joey 2 deactivated and no need to return.
S
i bought mine straight from dish as it was only $ 100.00 bucks!!! had the protection plan they came out removed and deactivated the 4k joey and activated and installed the joey 4.All good called Dish and new Joey 4 is activated and working.
Old Joey 2 deactivated and no need to return.
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
14 Replies
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195 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
141 Replies
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1368 views
