Thanks for setting the ground rules. Now I won't be so reluctant to help out posters when I can.
If you call in for a technical issue and get me I'll get your issue solved. I'm a darn good Tech CSR too.
We know how frustrating it is when something your paying for is not working. But please remember it is not easy trying to help someone fix something over the phone, If we could snap our fingers and make your equipment work or get a tech to your house in an hour, I promise you we would.
I hate it when a customer is misinformed or the CSR forgot to tell them something important, but we all make mistakes and have bad days at work, Well everybody except me.....just kidding
P.S.
I just want to confirm that what he's saying is true, there's only so much the computer system will allow us to do.