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agrolingua
Last reply · posted in DISH Network Support Forum

Charged for unordered PPV.

I have had Dish Net for sometime and have never had the desire to watch any pay per view. This month I received my bill and was charged for about $60 worth of movies and latin boxing. I did not order any of this.

I had an idea how this might have happened. We have new neighbors and I noted a dish just like ours on their balcony. For a few days early in the month our TV seemed like it was possessed by the devil. In other words channels would change on one of the TV's (closest to our neighbor--the other side of the wall) and channels would turn up I never watch or been able to get. It seemed to me pretty quickly that the problem was interference from another remote control suing the same frequency. So, I called Dish CS and asked how to change this. They helped and the problem was solved, I thought.

At the end of the month I received the bill mentioned above. I again called Dish CS and had them look at my bill and then I explained what I thought had happened. He could also see where I had called in about the remote issue. I think that was right after a bunch of these PPV's were charged.

The CS rep acknowledged that interference from another remote could have been an issue, but said the policy was there were no refunds on PPV. He said he would talk to his supervisor. While waiting I predicted in my mind that they might take off the movies but not budge on the big ticket Latin boxing. I was right. They would not budge on that item. I suggested that I am paying for something that someone else watched. He said something to the effect that if it showed up on their screen they were charged. What does that suggest?

I went around on this for a while. Not getting anywhere I even said that they would probably loss a customer over this. The CS rep said he could transfer me to that number.

That is a pretty long story. Does anyone have experience, ideas or tactics I can use to get this charge taken off my bill? They seem to acknowledge that this is a problem with technology, but tough.
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A
Awohar
Also, just as an FYI, their policy on PPV disputes is to set the credit limit to $0 on your account so that your receiver will tell you no even if you are connected to a phone when you order and to require you set a parental pin on each TUNER in your home. Further PPV orders after that are strictly non-refundable. So, if you choose not to lock your receiver, at that point you will have gone against DISH's instructions and be responsible for any further such charges.
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A
agrolingua
Awohar said:
Also, just as an FYI, their policy on PPV disputes is to set the credit limit to $0 on your account so that your receiver will tell you no even if you are connected to a phone when you order and to require you set a parental pin on each TUNER in your home. Further PPV orders after that are strictly non-refundable. So, if you choose not to lock your receiver, at that point you will have gone against DISH's instructions and be responsible for any further such charges.
Click to expand...

Called them again and querried them about the purchase history. They had no good answer, but did take off all PPV including the boxing "as a one time gesture." Just as indicated above they lowered my credit limit to $0. But, that is not an issue to me as I never order PPV. If I ever really want to I guess I can pick up the phone and call.

The thing that still amazes me is that none of the 3 CSR reps ever mentioned to me that I could "lock" the system with a password. I only learned that on this forum. Indeed, I mentioned this to the last CSR and he acknowledged that I could do that, but did not seem to keen on the idea.

You know this is not like I am taking money from them. It is something I never ordered or received. It is not like it is a tangible (like a hotel room) and could have sold to someone else. Yes, a lot of people can complain and say they never ordered something. But, giving customers a one time break is reasonable and perhaps they should be willing to bend a bit quicker.

Anyway, this issue is resolved.
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D
DishSubLA
This is why the very first thing I do is change the remote address from 1 to just about any other number. I use mostly the extended addresses so that most home systems have virtually no chance of accessing mine.
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dishcomm
dishcomm
agrolingua said:
Called them again and querried them about the purchase history. They had no good answer, but did take off all PPV including the boxing "as a one time gesture." Just as indicated above they lowered my credit limit to $0. But, that is not an issue to me as I never order PPV. If I ever really want to I guess I can pick up the phone and call.

The thing that still amazes me is that none of the 3 CSR reps ever mentioned to me that I could "lock" the system with a password. I only learned that on this forum. Indeed, I mentioned this to the last CSR and he acknowledged that I could do that, but did not seem to keen on the idea.

You know this is not like I am taking money from them. It is something I never ordered or received. It is not like it is a tangible (like a hotel room) and could have sold to someone else. Yes, a lot of people can complain and say they never ordered something. But, giving customers a one time break is reasonable and perhaps they should be willing to bend a bit quicker.

Anyway, this issue is resolved.
Click to expand...
It is my opinion that if a CSR tells a customer how they can avoid buying PPV's, it would be in management's opinion "not a very good idea"
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DishSubLA
In fact, Dish has all this info about changing Remote Access and locking your system on the channel 101 Welcome to Dish, and I think this could constitute "a method of informing customers" in a court of law, not to mention same such info on some bills and website.
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A
agrolingua
Fire 'em

Not doubt the information is all there if you look for it. But, most people do not really spend a lot of time going through all those little programs on channel 101 unless something stops working or they have a problem. Most people are just interested in turning on the TV and flip through the channels.

I am not real concerned about a court of law. In this case I would not bother to go to court over a $50 or $60 charge. Perhaps some would. What I may do is "fire" Dish Network as my broadcast provider. I have no commitment with them and could drop them like a bad habit and chose another. There are lots of other options, even free. This site is evidence of the many options out there.
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iJustine
· posted in iJustine

New Dive Computer! Oceanic’s o.i 🤿

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/roM3DlRf5Gk


Direct YouTube Link - New Dive Computer! Oceanic's o.i 🤿
The official iJustine Website's Website
Buy her book!
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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FTA4PA
FTA4PA
Strange Days - Nazareth
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gms49ers
gms49ers
Dancing Days - Led Zeppelin
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dishstaller
dishstaller
Dancing in the Street - Van Halen
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long_time_Dish
long_time_Dish
Bakers Street - Gerry Rafferty
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Bobby
Bobby
long_time_Dish said:
Bakers Street - Gerry Rafferty
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Let me fix that for you:
Baker Street - Gerry Rafferty
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JSheridan
JSheridan
Lifetime Supporter
Last reply · posted in DISH Network Support Forum

All DMA's now Western Arc

I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.
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S
Strega
Even if you are broadcasting old SD-only shows, I would think advertisers would still want their commercials to look good.
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Jimbo
Jimbo
Strega said:
Even if you are broadcasting old SD-only shows, I would think advertisers would still want their commercials to look good.
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Advertisers on SD channels are probably Far and Few, very hard to find, they have very few viewers to watch them.
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Mister B
Mister B
Jimbo said:
Advertisers on SD channels are probably Far and Few, very hard to find, they have very few viewers to watch them.
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I watch mostly SD channels (H&I, Start and ION, etc.). There are plenty of advertisers, this time of the year it is mostly Medicare Advantage plans, auto extended warranties and the occasional walk-in-tub. They know who is watching.
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slow_poke_pete
Mister B said:
I watch mostly SD channels (H&I, Start and ION, etc.). There are plenty of advertisers, this time of the year it is mostly Medicare Advantage plans, auto extended warranties and the occasional walk-in-tub. They know who is watching.
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can't forget the little blue m&m's
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charlesrshell
charlesrshell
slow_poke_pete said:
can't forget the little blue m&m's
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That's what my wife calls my Viagra!!
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T
telstar_1
Why didn't Charlie end up launching starlink
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Foxbat
Foxbat
telstar_1 said:
Why didn't Charlie end up launching starlink
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Because he didn't have a fleet of reusable rockets. Starlink works because SpaceX is able to launch hundreds (thousands?) of their Starlink satellites for what a single geostationary Internet satellite costs to build and launch on a disposable launcher.
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telstar_1
But how is it reusable if it's disposable
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slow_poke_pete
charlesrshell said:
That's what my wife calls my Viagra!!
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My gf is 29 years younger than me :shh
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Almighty1
Almighty1
telstar_1 said:
Why didn't Charlie end up launching starlink
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He does not have the resources aka $$$ compared to Elon Musk as in reality, Elon can eat Charlie for lunch or even mop the floor with Charlie if he wanted to.
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osu1991
osu1991
Pub Member / Supporter
Last reply · posted in Movie Talk

Dune (2020)

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long_time_Dish
long_time_Dish
Also watched part 2 about a week or so ago after rewatching part 1. It's not as faithful to the book as I was hoping for. Part 1 stayed fairly faithful to the novel, but part 2 took some liberties that I felt were rather excessively non-novel. It looks like a prequel series will happen before part 3. My issue is: there's no prequel that was written as a novel, so what will it be pulled from? Or will it just be "based loosely" on the novel?
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K
klang
long_time_DNC said:
Also watched part 2 about a week or so ago after rewatching part 1. It's not as faithful to the book as I was hoping for. Part 1 stayed fairly faithful to the novel, but part 2 took some liberties that I felt were rather excessively non-novel. It looks like a prequel series will happen before part 3. My issue is: there's no prequel that was written as a novel, so what will it be pulled from? Or will it just be "based loosely" on the novel?
Click to expand...
There is a bunch of other Dune written by Kevin J Anderson and Brian Herbert (Franks son). I think the series in production is taken from one of their books about the Bene Gesserit.
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long_time_Dish
long_time_Dish
klang said:
There is a bunch of other Dune written by Kevin J Anderson and Brian Herbert (Franks son). I think the series in production is taken from one of their books about the Bene Gesserit.
Click to expand...
Correct. I've read all of them (yes, it took awhile, better part of a year, in my spare time). And they can't really consider or classify a series about the Bene Gesserit as a prequel. Sure, I suppose they can call it that, if they want to, because it begins before the time of Paul Atredies, but it's still a stretch. It's a Dune-related novel, not a prequel as we generally think of prequels...
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K
K
long_time_Dish
long_time_Dish
Well, it looks good! I just hope they stayed close to the trilogy, but it doesn't look like it.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

MacBreak Weekly 1048

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=1AqVr7wezCQ


Direct YouTube Link - MacBreak Weekly 1048
TWIT's Website
TWIT Live Feed
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Linus Tech Tips
· posted in Linus Tech Tips

Pros Try AI-Cloned Engineering Tools

Time for another AWESOME video from Linus Tech Tips!


View: https://www.youtube.com/watch?v=DZSYaQmxBLM


Direct YouTube Link - Pros Try AI-Cloned Engineering Tools
Linus on Facebook
The LTT Store
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Linux 7.3 Optimizes Gaming VRAM on 8GB GPUs #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/1cPqRk5EyNs


Direct YouTube Link - Linux 7.3 Optimizes Gaming VRAM on 8GB GPUs #shorts
TWIT's Website
TWIT Live Feed
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iJustine
· posted in iJustine

New colors of the HomePod Mini 2! Blue, pink and green!

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/bmgQFnQEqVo


Direct YouTube Link - New colors of the HomePod Mini 2! Blue, pink and green!
The official iJustine Website's Website
Buy her book!
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TRG
TRG
Pub Member / Supporter
Last reply · posted in Local Radio Discussion

House Passes AM Radio For Every Vehicle Act

wabcradio.com

House Passes AM Radio For Every Vehicle Act

(Washington, DC) - The U.S. House has passed the AM Radio for Every Vehicle Act, marking a major step forward for broadcasters and listeners who have pushed to keep AM radio available in new cars and
wabcradio.com wabcradio.com
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dishdude
dishdude
It's probably been 2 decades since I've listened to an AM radio station. Very rarely listen to FM any more.
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Jimbo
Jimbo
I am 1 that wants the AM to Stay ....
That said, since '08 I have had Sat radio available to me ... I think I have turned on AM 3 or 4 times, just to see if its still there.

Fwiw, if theres a Major disaster or bad weather or whatever, the chances of me finding out about it by going to the AM side of the radio is SLIM and None.
Even FM, I haven't really had on since '13ish, I may turn it on from time to time, just to see if its still there.
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harshness
harshness
Jimbo said:
Fwiw, if theres a Major disaster or bad weather or whatever, the chances of me finding out about it by going to the AM side of the radio is SLIM and None.
Click to expand...
Automation has seen to that. You can't get evening drive traffic reports where I live, much less disaster reports.
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dishstaller
dishstaller
dishdude said:
Very rarely listen to FM any more
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That goes for a lot of people. I've been advertising on radio for more than a decade now and am very familiar with this subject. While it is still a valuable tool, it has far less impact than it did just a few years ago. The best reaction I get is from a local Country music station....they play a mix of older and newer music and have a very big footprint.
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Jimbo
Jimbo
dishstaller said:
That goes for a lot of people. I've been advertising on radio for more than a decade now and am very familiar with this subject. While it is still a valuable tool, it has far less impact than it did just a few years ago. The best reaction I get is from a local Country music station....they play a mix of older and newer music and have a very big footprint.
Click to expand...
Do you do any Ad's on Satellite ?

If Not, why not, because it's not Local ?
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dishstaller
dishstaller
Jimbo said:
Do you do any Ad's on Satellite ?

If Not, why not, because it's not Local ?
Click to expand...
No, just regular FM stations. One is the country station I mentioned and the other is a Talk Radio station which used to get fantastic results but honestly, since the death of Rush Limbaugh, talk radio just doesn't do as well. There were two guys who had an early morning show which was hugely popular here in the southeast but one of them retired a couple years ago and the show just doesn't garner the same numbers as it used to.
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TheForce
TheForce
Supporting Founder Pub Member / Supporter
Last reply · posted in The Phone & Tablet Zone

Apple Event September 2026

Apple Fall Hardware Event takes place today, September 9, 2026, at 10:00 a.m. PT / 1:00 p.m. ET. It marks the debut of new CEO John Ternus and the expected reveal of Apple's first foldable phone.
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comfortably_numb
comfortably_numb
Can't remember if I've posted this yet..


View: https://www.youtube.com/watch?v=nfL5seXJyWU
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Foxbat
Foxbat
IFixIt has published their Teardown and they had some positive things to say about the iPhone Duo. It still showed some dust ingress into the hinge assembly but seemed otherwise well-sealed.
​

But with a considerable number of reports of the main screen dying with similar failures, AppleCare+ should be a no-brainer for this phone.
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S
slow_poke_pete
comfortably_numb said:
Can't remember if I've posted this yet..


View: https://www.youtube.com/watch?v=nfL5seXJyWU
Click to expand...

most carriers do. that's why they send updates that slow phones down!! i buy unlocked phones no effect to me
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S
slow_poke_pete
Foxbat said:
IFixIt has published their Teardown and they had some positive things to say about the iPhone Duo. It still showed some dust ingress into the hinge assembly but seemed otherwise well-sealed.
​

But with a considerable number of reports of the main screen dying with similar failures, AppleCare+ should be a no-brainer for this phone.
Click to expand...

hope you have apple care a screen job is 1000.00 :oops:. can we say over priced garbage!!!
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S
harshness
harshness
Gone are the days when Apple "perfects" what debuted years earlier on an Android phone.
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comfortably_numb
comfortably_numb
harshness said:
Gone are the days when Apple "perfects" what debuted years earlier on an Android phone.
Click to expand...

Or better yet, innovate something "completely revolutionary!"
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