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gbonebrake

Last reply Jan 8, 2010 · posted in DISH Network Support Forum

Missing HD channels, 722 receiver on Dish 500

I am new to this board, just did a "Dish it Up" upgrade from a 625 to a 722K after purchase of a new HDTV. Dish gave me the new receiver for $50 and threw in HD service for free for a year (didn't even have to ask). However, when the tech brought out the new receiver and hooked it up, she apparently didn't check to make sure that all HD channels in the HD Bronze package were available and I didn't think to check myself assuming that if I received one I was getting them all.

I spent an hour or more on the phone with DISH tech support with them trying to resolve the issue with Switch Checks, System Resets, etc. They go to the bottom of their list of things to check and decided to ship me a replacement receiver. I got frustrated and started doing some of my own research and found this forum. I'm hoping someone can give me a little further information to be armed with when I call DISH back after the replacement receiver makes no difference. It appears to me at this point that something with my Satellite dish/LNB/Switch setup is causing me to not receive any of the HD channels broadcast on 61.5. For example, I get SYFY HD and ESPN HD but not Food Network HD or Discovery HD.

Is there something I can check on the dish itself, or with screens in the receiver install menu to determine that I have some wiring/hardware deficiency? From the ground I can see the dish itself says DISH 500, there is a single cable running from the dish to the receiver, and then a splitter to connect that cable to the two inputs on the 722. On my "System Info One" screen it says:

Status - Check "Details" for LNB
On Details I see:

LNB Drift Detected...
0x0e,0xa1,119(e -6)
0x0e, 0xa1, 110(e -6)

STB Health Lite
Tuner 0 as of 11/30/09 11:33am
Orbital 14 15 16 21
110 77 72 76 72
119 68 70 73 71
129 0 0 0 0

I have read that error values on LNB drift greater than +/- 8 warrant LNB replacement, so perhaps this is a side issue and not the cause of my missing channels.

If there is anything further I can post here that would be helpful in troubleshooting this issue let me know.

Thanks in advance -

Greg

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tubkatt

Dec 1, 2009

this falls under incomplete work call back and say the tech did not complete the job as he was suppose to install another dish so you can get hd channels all the techs no this insist they call dispatch to ask why tech didn't install proper equipment. It is clearly stated on the work order.

tlc1145

Dec 1, 2009

STB Health Lite
Tuner 0 as of 11/30/09 11:33am
Orbital 14 15 16 21
110 77 72 76 72
119 68 70 73 71
129 0 0 0 0

Note: 129 is showing up on this screen. Therefore, the dish is set up for 129 or it wouldn't even be there. At some point during the installation, a check switch test was performed and 129 was detected.

At this point, it isn't a bad tech or bad CSR....it is a bad LNB. They need to schedule the tech back out to check on it.

Fortunately, you have a 90d warranty on the installation and there wouldn't be any problem getting the tech back out.

On a side note: LNB drift isn't that big of an issue as it once was. The newer rcvrs can compensate for minor drift with software.

whatchel1

Dec 1, 2009

OK makes sense

tlc1145 said:
STB Health Lite
Tuner 0 as of 11/30/09 11:33am
Orbital 14 15 16 21
110 77 72 76 72
119 68 70 73 71
129 0 0 0 0

Note: 129 is showing up on this screen. Therefore, the dish is set up for 129 or it wouldn't even be there. At some point during the installation, a check switch test was performed and 129 was detected.

At this point, it isn't a bad tech or bad CSR....it is a bad LNB. They need to schedule the tech back out to check on it.

Fortunately, you have a 90d warranty on the installation and there wouldn't be any problem getting the tech back out.

On a side note: LNB drift isn't that big of an issue as it once was. The newer rcvrs can compensate for minor drift with software.

OK I was wondering why it showed 129 at all. before doing anything else should try to clear the switch matrix. Go in and disconnect the inputs to the 722k from the separator. Then run a check switch. After that hook the sat inputs back up and run check switch again then see if it shows anything on 129. There has to be either a 3rd LNB on a 1000.2 or 2 dishes pointed at 110/119 then one for 129. On the 2 dish set up there would be a chance that he has a DPP-44 and the power inserter may be unplugged and the DPP-44 isn't working correctly. One last thing do you 1 dish or 2. I think you may be looking at the set up screen and see the dish 500 as the type of dish and that only means that it isn't a dish 300 single LNB dish.

IMpulsejunky

Jan 5, 2010

whatchel1 said:
OK I was wondering why it showed 129 at all. before doing anything else should try to clear the switch matrix. Go in and disconnect the inputs to the 722k from the separator. Then run a check switch. After that hook the sat inputs back up and run check switch again then see if it shows anything on 129. There has to be either a 3rd LNB on a 1000.2 or 2 dishes pointed at 110/119 then one for 129. On the 2 dish set up there would be a chance that he has a DPP-44 and the power inserter may be unplugged and the DPP-44 isn't working correctly. One last thing do you 1 dish or 2. I think you may be looking at the set up screen and see the dish 500 as the type of dish and that only means that it isn't a dish 300 single LNB dish.

on 722s, if you check the system info it will always show up the 129, no matter what dish is installed. the 722 just knows that the 129 SHOULD be installed. sounds to me like you got screwed

Drdeceased

Jan 5, 2010

Goto the check switch screen.
Menu> 6 > 1 > 1 > check switch
What appears there?

Its possible that the csr set you up for a rcvr upgrade with no additional sat installation.
That combined with a lazy or mildly incompetent technician caused the issue. At any rate, its true, you are under 90 day warranty and will have to schedule another appointment to get it resolved.

skyviewmark

Jan 5, 2010

tubkatt said:
this falls under incomplete work call back and say the tech did not complete the job as he was suppose to install another dish so you can get hd channels all the techs no this insist they call dispatch to ask why tech didn't install proper equipment. It is clearly stated on the work order.

No this falls under tech stupidity if he didn't look at the dish before he even started the job.

whatchel1

Jan 6, 2010

Mis understand

IMpulsejunky said:
on 722s, if you check the system info it will always show up the 129, no matter what dish is installed. the 722 just knows that the 129 SHOULD be installed. sounds to me like you got screwed

The column for 129 may show but the info in it won't unless 129 is thare.

Sarcoptic

Jan 8, 2010

Holy crap...OP just go take a picture of your dish and post it...then a final decision can be made

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Marques Brownlee

10 minutes ago · posted in Marques Brownlee

This can SEE Sound!

Time for another AWESOME video from Marques Brownlee!

View: https://www.youtube.com/shorts/ai1gIWacf0I

Direct YouTube Link - This can SEE Sound!
The official MKBHD Website!
The MKBHD Store

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osu1991

Pub Member / Supporter

14 minutes ago · posted in The Chit Chat Club

Susan Saint James, Emmy-Winning Star of 'Kate & Allie' and 'McMillan & Wife,' Dies at 80

Susan Saint James, Emmy-Winning Star of ‘Kate & Allie’ and ‘McMillan & Wife,’ Dies at 80

Susan Saint James, the Emmy-winning actress who starred in "Kate & Allie," died Monday after being diagnosed with pancreatic cancer. She was 80.

variety.com

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iJustine

40 minutes ago · posted in iJustine

New Dive Computer! Oceanic’s o.i 🤿

Time for another AWESOME video from iJustine!

View: https://www.youtube.com/shorts/roM3DlRf5Gk

Direct YouTube Link - New Dive Computer! Oceanic's o.i

The official iJustine Website's Website
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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 42 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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Reactions: c-spand

FTA4PA

Today at 12:09 PM

Strange Days - Nazareth

Reactions: long_time_Dish and dishstaller

gms49ers

Today at 1:17 PM

Dancing Days - Led Zeppelin

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dishstaller

Today at 2:34 PM

Dancing in the Street - Van Halen

long_time_Dish

Today at 3:47 PM

Bakers Street - Gerry Rafferty

Bobby

42 minutes ago

long_time_Dish said:
Bakers Street - Gerry Rafferty

Let me fix that for you:
Baker Street - Gerry Rafferty

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JSheridan

Lifetime Supporter

Last reply 47 minutes ago · posted in DISH Network Support Forum

All DMA's now Western Arc

I know HipKat said that they were working on conversions but we got the official news yesterday right from Dish that starting next month all DMA's will be on the western arc, and all customers will be assigned to that. That's gonna mean a lot of customers around here aren't gonna get Dish unless there are exceptions. Too many mountains and trees.

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Reactions: That American Girl, MikeD-C05, AkaDoubleG and 6 others

Strega

Friday at 10:01 PM

Even if you are broadcasting old SD-only shows, I would think advertisers would still want their commercials to look good.

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Jimbo

Friday at 11:17 PM

Strega said:
Even if you are broadcasting old SD-only shows, I would think advertisers would still want their commercials to look good.

Advertisers on SD channels are probably Far and Few, very hard to find, they have very few viewers to watch them.

Reactions: charlesrshell

Mister B

Saturday at 7:35 AM

Jimbo said:
Advertisers on SD channels are probably Far and Few, very hard to find, they have very few viewers to watch them.

I watch mostly SD channels (H&I, Start and ION, etc.). There are plenty of advertisers, this time of the year it is mostly Medicare Advantage plans, auto extended warranties and the occasional walk-in-tub. They know who is watching.

Reactions: Almighty1, savarese04 and charlesrshell

slow_poke_pete

Yesterday at 10:40 AM

Mister B said:
I watch mostly SD channels (H&I, Start and ION, etc.). There are plenty of advertisers, this time of the year it is mostly Medicare Advantage plans, auto extended warranties and the occasional walk-in-tub. They know who is watching.

can't forget the little blue m&m's

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charlesrshell

Yesterday at 11:23 AM

slow_poke_pete said:
can't forget the little blue m&m's

That's what my wife calls my Viagra!!

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telstar_1

Yesterday at 8:12 PM

Why didn't Charlie end up launching starlink

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Foxbat

Yesterday at 9:01 PM

telstar_1 said:
Why didn't Charlie end up launching starlink

Because he didn't have a fleet of reusable rockets. Starlink works because SpaceX is able to launch hundreds (thousands?) of their Starlink satellites for what a single geostationary Internet satellite costs to build and launch on a disposable launcher.

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telstar_1

Today at 12:08 AM

But how is it reusable if it's disposable

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slow_poke_pete

Today at 2:09 AM

charlesrshell said:
That's what my wife calls my Viagra!!

My gf is 29 years younger than me :shh

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Almighty1

47 minutes ago

telstar_1 said:
Why didn't Charlie end up launching starlink

He does not have the resources aka $$$ compared to Elon Musk as in reality, Elon can eat Charlie for lunch or even mop the floor with Charlie if he wanted to.

Reactions: charlesrshell

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osu1991

Pub Member / Supporter

Last reply 49 minutes ago · posted in Movie Talk

Dune (2020)

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long_time_Dish

Jun 4, 2024

Also watched part 2 about a week or so ago after rewatching part 1. It's not as faithful to the book as I was hoping for. Part 1 stayed fairly faithful to the novel, but part 2 took some liberties that I felt were rather excessively non-novel. It looks like a prequel series will happen before part 3. My issue is: there's no prequel that was written as a novel, so what will it be pulled from? Or will it just be "based loosely" on the novel?

klang

Jun 4, 2024

long_time_DNC said:
Also watched part 2 about a week or so ago after rewatching part 1. It's not as faithful to the book as I was hoping for. Part 1 stayed fairly faithful to the novel, but part 2 took some liberties that I felt were rather excessively non-novel. It looks like a prequel series will happen before part 3. My issue is: there's no prequel that was written as a novel, so what will it be pulled from? Or will it just be "based loosely" on the novel?

There is a bunch of other Dune written by Kevin J Anderson and Brian Herbert (Franks son). I think the series in production is taken from one of their books about the Bene Gesserit.

long_time_Dish

Jun 4, 2024

klang said:
There is a bunch of other Dune written by Kevin J Anderson and Brian Herbert (Franks son). I think the series in production is taken from one of their books about the Bene Gesserit.

Correct. I've read all of them (yes, it took awhile, better part of a year, in my spare time). And they can't really consider or classify a series about the Bene Gesserit as a prequel. Sure, I suppose they can call it that, if they want to, because it begins before the time of Paul Atredies, but it's still a stretch. It's a Dune-related novel, not a prequel as we generally think of prequels...

klang

Mar 17, 2026

View: https://youtu.be/3_9vCamtuPY

Reactions: Howard Simmons, Foxbat, long_time_Dish and 1 other person

klang

Today at 3:41 PM

Big finish coming:

View: https://youtu.be/uJqaGLmZpGo?si=WBhK28F4HiSVI-qx

long_time_Dish

49 minutes ago

Well, it looks good! I just hope they stayed close to the trilogy, but it doesn't look like it.

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TWiT Tech Podcast Network

Today at 2:32 PM · posted in TWiT Tech Podcast Network

MacBreak Weekly 1048

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=1AqVr7wezCQ

Direct YouTube Link - MacBreak Weekly 1048
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