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The CSRs are usually very friendly and I hate to get mad at them. But in my 13 years with Dish network I have yet to call where everything goes to plan the first time. Is it just the way things are or is ineptitude taught?
The latest episode was when I bought a 211k from the www.dishstore.net to replace an ancient 1000 receiver. Claude mailed it to me and everything was great. I installed the new receiver (hooked it up to the TV, the dish and plugged it in. After it got done with its initial DL, I called Dish to activate it and deactivate the old receiver.
The call was answered in seconds. The person I spoke to was very nice and took care of everything quickly. All is great, right?
Nope... Tonight when re-selecting that I get my bills by mail (I was one of the lucky ones selected to automatically be changed to paperless billing without my concent or knowledge until after the fact by a great VM---this is now three times I have to do this) I noticed that there was $15 + tax charge on my bill for a technician's visit!
I used the chat to get that removed (at least that is what the CSR said he would do. But this is the norm for Dish...at least for me. You have to call once to do something and again a second, third or fourth time to get the error from the previous CSR corrected.
Just thought I'd vent!
See ya
Tony
The latest episode was when I bought a 211k from the www.dishstore.net to replace an ancient 1000 receiver. Claude mailed it to me and everything was great. I installed the new receiver (hooked it up to the TV, the dish and plugged it in. After it got done with its initial DL, I called Dish to activate it and deactivate the old receiver.
The call was answered in seconds. The person I spoke to was very nice and took care of everything quickly. All is great, right?
Nope... Tonight when re-selecting that I get my bills by mail (I was one of the lucky ones selected to automatically be changed to paperless billing without my concent or knowledge until after the fact by a great VM---this is now three times I have to do this) I noticed that there was $15 + tax charge on my bill for a technician's visit!
I used the chat to get that removed (at least that is what the CSR said he would do. But this is the norm for Dish...at least for me. You have to call once to do something and again a second, third or fourth time to get the error from the previous CSR corrected.
Just thought I'd vent!
See ya
Tony
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3695 views
For the record the CSR I talked to was an American and seemed very knowledgeable. I will have to agree with kstuart that this was a computer programming error. It is just so frustrating.
Hell this weekend I am being slammed by all sorts of computer glitches from all sides. The fact that National City (my Bank and primary CC) is being folded into PNC Bank this weekend didn't help things. All the bill payments I had set up to be paid over the next few weeks (including Water, Electric, Gas, Garbage, Major CC, Mortgage and Property Tax) were paid on 2/19 so my bank account crashed and burned. I got all sorts of apologies from the CSRs at the bank, but I am still overdrawn on this account due to their error. BTW, I have had the same account # on my checking account for 30 years, but it is now in it's fourth bank.
Thrift S&L was bought by Provident Bank which was sold to National City which was gobbled up by PNC. --- I wonder what the next ubber-bank that will buy out PNC
The Phone company had its glitch when I dropped my landline and de-bundled my wireless phone. They applied all my payments to the closed account so it had a credit balance and my wireless account was past due. When talking to the CSR I couldn't get it through her head I did not have a land line any longer, I only had a cell. I thought I was a character in "Mudd's Women" trying to explain a totally foreigh concept. I dropped my land line and no longer had to pay that bill, but wanted that amount that was improperly applied to the closed account to the past due account.
It's just been a perfect storm this February for me!
Hell this weekend I am being slammed by all sorts of computer glitches from all sides. The fact that National City (my Bank and primary CC) is being folded into PNC Bank this weekend didn't help things. All the bill payments I had set up to be paid over the next few weeks (including Water, Electric, Gas, Garbage, Major CC, Mortgage and Property Tax) were paid on 2/19 so my bank account crashed and burned. I got all sorts of apologies from the CSRs at the bank, but I am still overdrawn on this account due to their error. BTW, I have had the same account # on my checking account for 30 years, but it is now in it's fourth bank.
Thrift S&L was bought by Provident Bank which was sold to National City which was gobbled up by PNC. --- I wonder what the next ubber-bank that will buy out PNCThe Phone company had its glitch when I dropped my landline and de-bundled my wireless phone. They applied all my payments to the closed account so it had a credit balance and my wireless account was past due. When talking to the CSR I couldn't get it through her head I did not have a land line any longer, I only had a cell. I thought I was a character in "Mudd's Women" trying to explain a totally foreigh concept. I dropped my land line and no longer had to pay that bill, but wanted that amount that was improperly applied to the closed account to the past due account.
It's just been a perfect storm this February for me!
Hell this weekend I am being slammed by all sorts of computer glitches from all sides. The fact that National City (my Bank and primary CC) is being folded into PNC Bank this weekend didn't help things. All the bill payments I had set up to be paid over the next few weeks (including Water, Electric, Gas, Garbage, Major CC, Mortgage and Property Tax) were paid on 2/19 so my bank account crashed and burned. I got all sorts of apologies from the CSRs at the bank, but I am still overdrawn on this account due to their error. BTW, I have had the same account # on my checking account for 30 years, but it is now in it's fourth bank.
WOW.. You'd think PNC would do things right (I hear a lot about this because I live in Ohio myself) ... From what I hear arn't they giving former Nat City customers all new account #s?
Luckly (well not really) I have Chase which was Bank One and they seemed to have done things smoothly when they went from Bank One to Chase.
H
Makes you wonder sometimes if these CSR's are really fullfilling your request, or if they are just sitting there doing their nails or texting on their phone.
Yep, Couldn't agree more.
Makes you wonder sometimes if these CSR's are really fullfilling your request, or if they are just sitting there doing their nails or texting on their phone.
H
This is a Multi Billion dollar company, Billing software isn't a valid excuse. When ever I call Dish for any issue, that has to do with programming or billing, I always plan for making 2-3 calls to finally get done what I need done. Now how sad is that?
I've worked as a CSR for 2 companies. Another big problem with being a CSR is companies want you to handle phone calls like working a factory line job. They want volume not quality. At one place we had a red flashing sign that would show the number of calls waiting...when it stared getting to a 2 digit number, supervisors would walk around telling you to "speed it up". How do you "speed up" a person with a problem? And handle that problem correctly?
BTW: You think it bad when you have a problem with your Dish equipment and have to call CS, I worked for Aetna Insurance. Try making a older person calling about insurance coverage on their decease spouse "speed up" their call.
Ghpr13
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68663 Replies
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2680578 views
Staff member
Pub Member / Supporter
Cutting Edge
The TPN Map Excel Presents all DIRECTV Channels:
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)
Local (Local-Into-Local or narrow/Spot beams)
Additional tabs provide:
OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders
Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8
Understanding the TPN Map
Making Sense of the TPN Map Display Conventions
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945944 views
Supporting Founder
Patrick Stewart died yesterday, October 28th at the age of 86. We lost yet another great actor.
www.hollywoodreporter.com
Patrick Stewart, ‘Star Trek’ Captain and ‘X-Men’ Superhero, Dies at 86
He’s forever known for playing Jean-Luc Picard and Charles Xavier, whom he “admired for their morality, for their kindness, for their sensitivity, for their compassion.”
www.hollywoodreporter.com
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Supporting Founder
Since the Reds have there thread we should too!
Last watched Nine inch Nails
Next 3:10 to Yuma
Last watched Nine inch Nails
Next 3:10 to Yuma
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511129 views
Last of the Dogmen is my favorite of hers.
Pub Member / Supporter
Lifetime Supporter
Good...simple humor. Enjoy
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
View: https://www.youtube.com/watch?v=E92AtfTLge4
View: https://www.youtube.com/watch?v=HJy0WnejlF4
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117 views
Pub Member / Supporter
Lifetime Supporter
It states the average amount they are under water is OVER $7,000. 
Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.
www.zerohedge.com
Personally, I tend to be the type that drives a vehicle for a lot of years....do my own oil changes and other fluid changes. Just replaced the spark plugs and a couple coils. Youtube is great for things like this.
Nearly 3 In 10 New-Car Trade-Ins Are Underwater, Edmunds Finds<!-- --> | ZeroHedge
ZeroHedge - On a long enough timeline, the survival rate for everyone drops to zero
www.zerohedge.com
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For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
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When I heard about this exploit I was wondering how quick you would be on it.
12 minutes after the patch was release I had it patched.When I heard about this exploit I was wondering how quick you would be on it.
OFF WITH YOUR HEAD!
Aww- nevermind.
Aww- nevermind.
Supporting Founder
Pub Member / Supporter
Apple Fall Hardware Event takes place today, September 9, 2026, at 10:00 a.m. PT / 1:00 p.m. ET. It marks the debut of new CEO John Ternus and the expected reveal of Apple's first foldable phone.
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S
when was the last time they innovated something
I'd probably say when they came up with their M-series of processors with integrated memory. That allowed Apple to get away from the inefficient Intel CPUs that were limiting their notebook computers.when was the last time they innovated something
Over the past few weeks, I have had problems connecting to streaming services (Netflix, HBO et al). When I go to the TV's native Channels, I have no problem. The Dish internet troubleshooter shows I have a good internet connection. I'm wondering whether it's an issue with my internet provider or a problem with the Dish software on the Hopper Plus. Anyone else seeing this?
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Lifetime Supporter
Starting a thread klang !
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
After an amazing first 2 seasons and an 8 episode 3rd season still coming this year, season 4 has now been greenlit.
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1009 views
