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vmerickson
Last reply · posted in DISH Network Support Forum

Bad customer service in India

I have never been so upset at the treatment I received on a discrepancy with Dish Network when I signed up for their 19.99 promotional. After with great difficulty trying to make clear what I was getting signed up for, I clarified and repeated my needs to the customer service agent. I had the agent repeat the conditons back to me numerous times. I then was told that my service did not include a local fee charge for local channels. I would need to pay an extra 5.00 for that service. This was after a great deal of long winded written terminology and a continual ending each correspondent with, no problem mam. I agreed to the additional fee and then was told of the installation charges on my first billing. I agreed again. I then ask the agent to repeat the conditions with the bottom line cost. The agent repeated and then I explained my brother was mentally challenged and lived out of another state, so we wanted certain pay for tv blocked, and that's why we didn't want him access to anything but what we sign up for. Once again, no problem mam. I told him this was a gift from me and my sister, so we would like to pay for the full year, since our brother lived out of state and could not make such a payment. Once again, no problem mam, once they get me signed up I could call the office and they would take the full payment and set up my restricitions. I clarified that again with the assurance, no problem mam! I ask for a confirmation and was told it would be sent, no confirmation of our agreement, no problem MaM! Upon receiving my first bill, I contacted the customer service number provided and received a call center, once again from India. No problem, I explained to the service rep that I wanted to pay for the full year, so I needed to know the final cost. The customer service rep came back with an entirely different monthly fee that I had agreed upon. I told the gentleman that was not the fee I had been promised. He disagreed but said he would talk to his supervisor. He gets back on the phone and tells me I am correct I would get the first promotional months fee for 24.99, however there would be a charge of $6.00 extra per month after the first 6 months. I said that fee had never been mentioned or part of my original agreement and I wanted it corrected. Once again he puts me on hold, comes back and says no that I would be paying that fee, there is nothing he can do. Initially, I was promised that if I paid for two years ahead that Dish would continue the year agreement (hmmm). I told him I wanted to know what country I was calling, assuming that he had a set speil to give and wanted to know if I should be contacting someone locally. He wouldn't tell me, so I said I need to speak with your supervisor to get this problem taken care of. A lady supervisor comes on the phone and proceeds to give me the same speil as the customer service rep. I told her that was not the original agreement and I considered the matter to be a bit deceptive, and that I was not going to accept her offer until I get the issue resolved. She continually kept repeating the same speech of this is what you owe and there is nothing she was willing to do about it. I knew that I had not contracted for what she was insisting, very rudely, that I accept. I then ask to speak to another supervisor. She would not give me her name, spoke in an extremely rude manner, and then hung up on me. I have never received such service from a customer rep, especially from a supervisor. Actually, I have never written or had to call about anything until this incident. I decided to call a local Dish service. Needless to say I was upset but in control. I want to commend the young man from Colorado who kindly listened to my problem, understood my needs, diffused my manner, and resolved the issue with all the ways I would have expected. He even gave me the complaint site that I should go to to submit a complaint about the individual supervisor that had done an extremely poor job at customer treatment. I have submitted a complaint, however since she would not give me her name, I am not sure if she will even be addressed. The young man did tell me that I could request to speak to an English speaking service rep anytime I was having difficulty understanding or being understood. I thought that I pass this along. For those who are naive like me, First make sure you write and get confirmation and the names of who you are dealing with. Never stop at one person. Let corporate be aware of these issues. The more I have to deal with out of country service reps the more frustrated I am becoming, the language barrier and the fact that they are given a written script that prevents the reps from any deviation once off their script (can't really help you) is a serious problem that I am hearing from any of my friends that also have had similar issues. Be aware Dish Network has many hidden costs that they just won't be upfront with you until you push the issue, or they will tell you once they've got you committed to the initial contract.
If it were for a US rep that worked with me and talked with me I would not have maintained the Dish service, I am keeping it for the year at the promotional fee they promised, Kudos to that young Colorado man, who knows what customer service really means.
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rajmarie
1st use paragraphs.

2nd....feel bad that u have a bad experience with India...(although dont know how u know its from India).

3rd....abt talking to a rep who talks English...maybe its time u talk English also..since I never had any problem understanding Indian English.

4th....if a Customer Service Rep have a script to follow...they can only help u as much as they can. They just cant go out of that script. I manage a group who r Level 2 tech...& they also have a "so called script" ie boundries that they cant step out off.

5th....have all ur contract in writing...otherwise its ur word against them.

6th....good to know that u were finally able to resolve ur issue.
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stonecold
stonecold
This the main reason I left E* for my primary programing and then the increased reciever fees.

But this was the big one be it indians in america or indians over seas when they have such a thick accent they shold not be working in customer service unless they are doing forieng language support and speaking in there native language
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H
Hemi 6.1
stonecold said:
This the main reason I left E* for my primary programing and then the increased reciever fees.

But this was the big one be it indians in america or indians over seas when they have such a thick accent they shold not be working in customer service
Click to expand...
:up
Agree , You can't speak our language , so the American company you represent can understand you. Then E* should't hire these over seas clowns.

Keep the Americans working.
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Koilvr
Koilvr
I agree India my friend from many moons ago is hardly good to understand I say.
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S
scoobyxj
Agreed to hard to read, but I did get to the point where you mentioned the extra $6 a month after 6 months. That is for the in home protection plan, and you don't have to have it if you don't want to pay it. However I would recommend keeping it. The cost of a service call is $15, and it would cover pretty much everything in your system (except your TV) for that one charge if something where to happen. With out the service plan a tech visit is $95, and if they determine the failure was caused by an "act of God" (IE power surge, lightning, flood) then you will be paying for the equipment.
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Van
Van
rajmarie said:
1st use paragraphs.

2nd....feel bad that u have a bad experience with India...(although dont know how u know its from India).

3rd....abt talking to a rep who talks English...maybe its time u talk English also..since I never had any problem understanding Indian English.

4th....if a Customer Service Rep have a script to follow...they can only help u as much as they can. They just cant go out of that script. I manage a group who r Level 2 tech...& they also have a "so called script" ie boundries that they cant step out off.

5th....have all ur contract in writing...otherwise its ur word against them.

6th....good to know that u were finally able to resolve ur issue.
Click to expand...
First I have to say wow! You harpoon the original poster for not using paragraphs and a second round for what you perceive is her/him not speaking English all while your failing to use complete words such as "you" and "about" and "are" and using "have" when it should have been "has" and go on to say that you manage people...........simply priceless Mr Pot.
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Marques Brownlee
· posted in Marques Brownlee

Macbook PROLED XDR Impressions: They Said They Wouldn't!

Time for another AWESOME video from Marques Brownlee!


View: https://www.youtube.com/watch?v=2reQut8WNGc


Direct YouTube Link - Macbook PROLED XDR Impressions: They Said They Wouldn't!
The official MKBHD Website!
The MKBHD Store
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iJustine
· posted in iJustine

MacBoo PROLED - What You Need To Know!

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/Duq4hKmUE4c


Direct YouTube Link - MacBoo PROLED - What You Need To Know!
The official iJustine Website's Website
Buy her book!
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iJustine
· posted in iJustine

MacBook PROLED Nanotexture

Time for another AWESOME video from iJustine!


View: https://www.youtube.com/shorts/sgr5V8j7c5w


Direct YouTube Link - MacBook PROLED Nanotexture
The official iJustine Website's Website
Buy her book!
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Microsoft's New Round of Employee Buyouts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=TbfGWonQfys


Direct YouTube Link - Microsoft's New Round of Employee Buyouts
TWIT's Website
TWIT Live Feed
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Linus Tech Tips
· posted in Linus Tech Tips

Linus was Right - Apple (probably)

Time for another AWESOME video from Linus Tech Tips!


View: https://www.youtube.com/watch?v=7JOW7TTOGfI


Direct YouTube Link - Linus was Right - Apple (probably)
Linus on Facebook
The LTT Store
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club

I think we could all use a laugh - Rodney Dangerfield on Carson

Good...simple humor. Enjoy


View: https://www.youtube.com/watch?v=HJy0WnejlF4
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Jimbo
Bruce
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum

How things have changed

I was reading this article

thehill.com

Cable TV ‘cord-cutters’ became the majority in 2022

The steady decline of cable and broadcast television, and the rise of streaming services, reached a sort of inflection point over the past year. Last summer, for the first time, streaming ser…
thehill.com thehill.com

That said this-
Last summer, for the first time, streaming services like Netflix and Amazon Prime claimed the largest share of the television viewing audience, surpassing both cable and broadcast TV. Streaming captured 34.8 percent of July viewers, according to Nielsen data, compared to 34.4 percent for cable and 21.6 percent for broadcast.

And then, sometime in the second half of 2022, cord-cutters became the majority. The share of cable and satellite television subscribers dipped to 48 percent, according to a report from Samba TV, a television technology company.

Now I do not consider those with YTTV and the likes, Cord Cutters, but they still do not have Traditional Cable/Satellite delivered Live TV, so I decided to do the math.

There are, now, 129 Million Households in the United States.

In 2015, there were 100 Million Cable/Sat Subscribers , no streaming Live TV Service.

Today, there are 66 Million Live TV subscribers, including Cable, Satellite and Streaming.

Roughly, Streaming Live TV has 14 Million subs including all of them.

So that means, Cable/Satellite now has, roughly, 51 Million Households

So in just 8 years, lost 49% of their subscribers and by the end of this year, expected sub count to be, roughly, 45 million households.

That means a total loss of 55% since 2015 at the end of 2023.

But out of 129 Million households, 45 million will mean only 35% will get Cable/Satellite Delivered Live TV by the end of 2023.

Imagine what 2024 will be like.
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Bruce
Bruce
And again, 15 months in a row, streaming wins-

Cable and Broadcast added together-36.4%

Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.

IMG_2172.webp
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Jimbo
Jimbo
Bruce said:
And again, 15 months in a row, streaming wins-

Cable and Broadcast added together-36.4%

Streaming with a massive 49.6%, 13.2% higher than Broadcast/Streaming.

View attachment 194983
Click to expand...
Your Still Thrilled about all this ?

These numbers will Never be accurate as many people use Both still ...

You have services like Hulu Live and You Tube TV that do, what you call Cable, but they ARE Streaming, so Which is is ?

Does it get counted 2x as both Streaming and Cable ?
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Jimbo
Jimbo
But they ARE Streaming as well, so they Should be counted as both, which would make the Streaming numbers even More prominate.

Q.
Who does the Counting for Streaming ?

Neilson does the Broadcast/Cable ...
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Bruce
Bruce
Jimbo said:
But they ARE Streaming as well, so they Should be counted as both, which would make the Streaming numbers even More prominate.

Q.
Who does the Counting for Streaming ?

Neilson does the Broadcast/Cable ...
Click to expand...
Same.

Ratings for streaming content is extremely accurate, since the service knows who is watching what and when, when we hit ok on our remotes.

Ratings for Broadcast/Cable shows has always been a estimate.
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Jimbo
Jimbo
Bruce said:
Same.

Ratings for streaming content is extremely accurate, since the service knows who is watching what and when, when we hit ok on our remotes.

Ratings for Broadcast/Cable shows has always been a estimate.
Click to expand...
If I flip thru shows on an app, 3-4 in a few minutes, does that still show that I watched the whole episode ?


If I watch the Super Bowl for 5 minutes, does that count as watching the Super Bowl ?
Is it the same if I just watched the Commercials.
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Bruce
Bruce
Jimbo said:
If I flip thru shows on an app, 3-4 in a few minutes, does that still show that I watched the whole episode ?


If I watch the Super Bowl for 5 minutes, does that count as watching the Super Bowl ?
Is it the same if I just watched the Commercials.
Click to expand...
Nielsen Streaming Ratings: Third-party measurement firm Nielsen tracks U.S. streaming viewership, releasing weekly reports that measure total minutes viewed across major television sets, broken down by program (such as original, acquired, and movie content) rather than minute-by-minute audience retention curves.
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savarese04
Jimbo said:
Your Still Thrilled about all this ?

These numbers will Never be accurate as many people use Both still ...
Click to expand...
Nobody is "happy" or "sad" about this. Simply posting data in an non-editorialized way has nothing to do with anyone's feelings.

The data on the streaming side is immensely accurate, I'm guessing to the millisecond. Plus most people likely have not turned off data sharing and thus they are grabbing a huge swath of data. Much more accurate than cable which relies on a smaller sample size and probably not to the second.

In either case, nobody is getting "double counted" because it's usage based. If I watch 100 minutes of content and 30 minutes is on Youtube and 20 minutes on Disney and 50 minutes on YTTV, it's going to show up as 30%, 20%, 50% slices of my personal pie respectively.
Jimbo said:
Q.
Who does the Counting for Streaming ?

Neilson does the Broadcast/Cable ...
Click to expand...
Nielsen does. If you go into the settings of any of your streaming accounts, you can turn off the option to share to usage data with their third party measuring service - Nielsen.
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Jimbo
Jimbo
savarese04 said:
Nobody is "happy" or "sad" about this. Simply posting data in an non-editorialized way has nothing to do with anyone's feelings.

The data on the streaming side is immensely accurate, I'm guessing to the millisecond. Plus most people likely have not turned off data sharing and thus they are grabbing a huge swath of data. Much more accurate than cable which relies on a smaller sample size and probably not to the second.

In either case, nobody is getting "double counted" because it's usage based. If I watch 100 minutes of content and 30 minutes is on Youtube and 20 minutes on Disney and 50 minutes on YTTV, it's going to show up as 30%, 20%, 50% slices of my personal pie respectively.

Nielsen does. If you go into the settings of any of your streaming accounts, you can turn off the option to share to usage data with their third party measuring service - Nielsen.
Click to expand...
I have turned some off, not others ...
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Jimbo
dishstaller
dishstaller
Jimbo said:

View: https://www.youtube.com/shorts/u4rACh-Tt5k?feature=share
Click to expand...

Funny thing is that as the screen size and pic quality increase, the quality of the programming has DEcreased.
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Ramy
Ramy
Supporting Founder
Last reply · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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Y
Yespage
You mean other than Miami being in the final last year... and Indiana being the only bye team to win a game?
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Jimbo
Jimbo
Yespage said:
You mean other than Miami being in the final last year... and Indiana being the only bye team to win a game?
Click to expand...
No, I was actually referring to outside of the Top 8, but should have been Top 12 ...

I guess I should have looked at the bracket from last year first ...

I'm more thinking about them trying to expect a 15 to beat a 5 seed or there abouts .
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Ronnie-
Ronnie-
Jimbo said:
I'm more thinking about them trying to expect a 15 to beat a 5 seed or there abouts .
Click to expand...
I mean you get upsets all the time.

Just a couple of weeks ago. Unranked Florida knocked off number 7 texas. Unranked Auburn beat number 1 Georgia.

This week unranked Cincinnati beat number 8 texas Tech. Unranked UCF beat number 2 BYU.

No reason to think similar upsets wont happen in the playoffs where a low seed can upset a higher one.
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AZ.
AZ.
Ronnie- said:
I mean you get upsets all the time.

Just a couple of weeks ago. Unranked Florida knocked off number 7 texas. Unranked Auburn beat number 1 Georgia.

This week unranked Cincinnati beat number 8 texas Tech. Unranked UCF beat number 2 BYU.

No reason to think similar upsets wont happen in the playoffs where a low seed can upset a higher one.
Click to expand...
Yep, wonder why we rank the top 25 in 2 poles still? Do the ranking change much if they are unranked or have many loses? They sure do, any given day never take your opponent as a cake walk.....
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Jimbo
Jimbo
Ronnie- said:
I mean you get upsets all the time.

Just a couple of weeks ago. Unranked Florida knocked off number 7 texas. Unranked Auburn beat number 1 Georgia.

This week unranked Cincinnati beat number 8 texas Tech. Unranked UCF beat number 2 BYU.

No reason to think similar upsets wont happen in the playoffs where a low seed can upset a higher one.
Click to expand...
Correct, you Do get upsets from time to time ....however .
You Don't get teams UPSETTING teams for 5 weeks in a row.

They are trying to make this Basketball and its a far cry from the way that is played.

How long till they go to 32 teams ? Then they will say, well, the NFL is 32 teams, we can make more money that way .... except the NFL is 32 teams, that are a set number of teams and divisions, you don't have that in College ... oh but they will try.

They would have to choose what teams they would want in and thats it.
Hopefully that NEVER happens.

I can see the NCAA going away and the CFP taking that portion over and a Collective Bargaining agreement coming in the not to distant future.
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rvvaquero
rvvaquero
The problem with rankings and playoffs is that they are designed to hype the game and make money. Period.

The only reason that BYU and Texas Tech were upsets is that they were hyped up in the standings in the first place. I love watching BYU and Bear Bachmeier. They are a fun and talented team, but not nearly so strong, fast, big, and skilled as a true top ten team. Does anyone truly believe they could compete with the likes of Georgia, Ohio State, Indiana, Alabama, etc.? Yet, they were ranked above those teams.

Each year, there are 10 to 12 teams who truly could compete for the championship if it depended on winning more than one game in a playoff. Including teams like James Madison, Tulane, BYU, etc. in a playoff has nothing to do with determining a national champion. It's just about money.
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Ronnie-
Ronnie-
Jimbo said:
Correct, you Do get upsets from time to time
Click to expand...
Yes. As shown in a few posts now.


Jimbo said:
You Don't get teams UPSETTING teams for 5 weeks in a row.

.
Click to expand...
But that wasn't what your stated argument was though.


I mean if you drag it out, no team even a favorite is gonna win every game 20 weeks in a row.


With the parity in college football now, who knows who can beat anyone at any given time?

This season and last have shown it might not be the ones we think that might win it all that will win it all.
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Jimbo
Jimbo
Ronnie- said:
Yes. As shown in a few posts now.



But that wasn't what your stated argument was though.


I mean if you drag it out, no team even a favorite is gonna win every game 20 weeks in a row.


With the parity in college football now, who knows who can beat anyone at any given time?

This season and last have shown it might not be the ones we think that might win it all that will win it all.
Click to expand...
No, no ... if you want to make the playoffs, you want to Win it ... If you want to Win it, you need to Win 4-5 games in a row against Top 10 teams for the most part, theres a Possibility you'd play someone out side of the Top 10, but not much.

The Playoffs is a 4-5 game Win or Go Home.
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DialgaChampion
DialgaChampion
Last reply · posted in DISH Network Support Forum

Two Hopper 3 DVRs Installation

Does someone still have the diagram showing how to connect two Hopper 3s again?

I currently have one H3 and one 4K Joey, set up through a 1000.2 eastern arc hybrid lnb and solo hub.

The plan is to replace the Joey with the second H3. Already purchased a duo hub and I have three coax cables coming in from outside, from back when I used to have the older 1000.4 dish and the hopper 2. I don't fully remember, but I think the other two coax cables are just tied up next to the dish outside; will have to check again.
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HipKat
HipKat
dp6.png

You need a 42 switch.
Run the outputs to the inputs on the Duo Hub
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DialgaChampion
DialgaChampion
HipKat said:
You need a 42 switch.
Run the outputs to the inputs on the Duo Hub
Click to expand...

Okay, so I made an updated diagram just to make sure I understand this right...

- 2 Coax connected from outside Dish LNB into 42 switch.
- 2 Coax from 42 switch into Duo Hub.
- 1 Coax from Duo Hub into 1st Hopper 3.
- 1 Coax from Duo Hub into Power Inserter.
- 1 Coax from Power Inserter into 2nd Hopper 3.
- Power Inserter plugged into wall electrical outlet.

Did I get that right? And also, I assume the power inserter is required?
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HipKat
HipKat
DialgaChampion said:
Okay, so I made an updated diagram just to make sure I understand this right...

- 2 Coax connected from outside Dish LNB into 42 switch.
- 2 Coax from 42 switch into Duo Hub.
- 1 Coax from Duo Hub into 1st Hopper 3.
- 1 Coax from Duo Hub into Power Inserter.
- 1 Coax from Power Inserter into 2nd Hopper 3.
- Power Inserter plugged into wall electrical outlet.

Did I get that right? And also, I assume the power inserter is required?
Click to expand...
Twa Coaxes from the LNB if it's Eastern Arc (2 "Eyes") and three if it's Western Arc and yes, the power inserter, it's required
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LQQK
LQQK
DialgaChampion said:
Does someone still have the diagram showing how to connect two Hopper 3s again?

I currently have one H3 and one 4K Joey, set up through a 1000.2 eastern arc hybrid lnb and solo hub.

The plan is to replace the Joey with the second H3. Already purchased a duo hub and I have three coax cables coming in from outside, from back when I used to have the older 1000.4 dish and the hopper 2. I don't fully remember, but I think the other two coax cables are just tied up next to the dish outside; will have to check again.
Click to expand...
Are you going with 2 H3s for the PIP/Multi-View features or something else?
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DialgaChampion
DialgaChampion
LQQK said:
Are you going with 2 H3s for the PIP/Multi-View features or something else?
Click to expand...

No, it's specifically to fix the problem with the 4K Joey's live feed intermittently freezing. I'll be watching a live program and then randomly out of nowhere, the picture and sound will just pixelate/freeze for 5-10 seconds, then go back to normal. Doesn't matter which channel it's on either. It's like what happens when the signal cuts out during heavy rain or a thunderstorm, but this will happen even on a perfectly clear day/night.

It doesn't happen with my H3 though, only with the Joey. I've replaced the solo hub and I've also replaced the Joey itself with another brand new 4K Joey, but it's still the same problem. And I know it's not the coax going from the hub into the Joey because I previously had another receiver connected in the same room before changing to the whole home dvr setup and that receiver worked fine.

So I'm basing this off process of elimination, which seems to indicate a problem with the 4K Joey device itself. Only thing I haven't tried is maybe getting a regular Joey 3, if that's still the latest model of Joey currently available, but otherwise the only other solution is getting a second Hopper 3. It'd be nice if the 42 and the Power Inserter weren't necessary and I could just use the Duo Hub though.
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SandFarmer
SandFarmer
Now that my Owned H3 fried itself. What gear can I remove for just one H3? Already took down the 129 Wing Dish.
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Bobby
Bobby
SandFarmer said:
Now that my Owned H3 fried itself. What gear can I remove for just one H3? Already took down the 129 Wing Dish.
Click to expand...
You do know that DISH will replace your owned, fried, Hopper don't you. It's free....
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SandFarmer
SandFarmer
Bobby said:
You do know that DISH will replace your owned, fried, Hopper don't you. It's free....
Click to expand...
Yup. Been there done that many times over the past 29 years. Since not having it, I have found better and cheaper ways to get what little programming in need from it.

Just wondering how far down I can strip down all the gear on my chimney.

The 129 J-Arm grew an Outdoor Long Range AP. I already have several unused RJ lines that are going to be IPoE from the rack. Just wondering how much gear I'm going to be able to put up there.

Sent from my S61Pro using Tapatalk
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DialgaChampion
DialgaChampion
HipKat said:
Twa Coaxes from the LNB if it's Eastern Arc (2 "Eyes") and three if it's Western Arc and yes, the power inserter, it's required
Click to expand...
tjboston5676 said:
Yep just swap the lnb with a dpp lnb and connect the 42 switch.
Click to expand...

Finally got around to trying to set everything up. Need some help because I've got an issue.

1st Hopper 3 works fine.

2nd Hopper 3 doesn't show any channels in my Top 200 package in the guide, even though it's set to All Subscribed. But it does see the 1st Hopper 3 and can access the recordings on it.

Here's my setup:
  • DPP EA 61.5/72 LNB on the dish. 2 Coaxes going from LNB into the DPH42 switch.
  • DPH42 "Receiver 1" port > Power Inserter "To Switch" port..... Power Inserter "To Receiver" port > Duo Hub "ODU 1" port.
  • DPH42 "Receiver 2" port > Duo Hub "ODU 2" port.
  • 2 Coaxes from both Host ports on the Duo Hub into both Hopper 3s.
I've spent the last few hours troubleshooting, no success. I did the Test Installation on the Diagnostics screen. Red button. Held Power Button for 15 seconds.

Also tried several different configurations with the coax cables according to Google's AI suggestions. Tried connecting both a Solo Hub and a Duo Hub (I don't have 2 solo hubs at the moment), having each Hopper connected to each hub independently. Tried connecting Receiver 2 from the DPH42 directly into the 2nd Hopper 3. Tried having the Power Inserter connected both before and after the hub.

I even checked my account online. Both Hopper 3s are authorized and "Powered" on the account. Even tried "Wake Up Receivers". That second H3 still won't show my channels in the guide at all.

According to Google's AI, it thinks this is the problem:
  • - When you plug two Hopper 3 units into a single Duo Hub, the hub cannot allocate the correct satellite transponder frequencies to both boxes simultaneously.
  • - As a result, the first Hopper 3 hogs the satellite line, while the second Hopper 3 gets locked out of the satellite signal entirely—causing an empty guide and blocking live TV. The unlinked status on the whole-home screen occurs because the software recognizes the conflict and stops integration.
But none of its solutions have worked. Any ideas?
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n0qcu
Googles AI is wrong as according to what you wrote you have two completely separate satellite line from the switch

My be a dumb question but did you run the check switch option on th 2nd H3

Did you try swapping the H3 to see if the problem switches between the two

That's all I can think of at the moment
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DialgaChampion
DialgaChampion
n0qcu said:
Googles AI is wrong as according to what you wrote you have two completely separate satellite line from the switch

My be a dumb question but did you run the check switch option on th 2nd H3

Did you try swapping the H3 to see if the problem switches between the two

That's all I can think of at the moment
Click to expand...

Check Status complete. No issues found.
Test Installation screen shows green checks for 61.5 and 72, all 16 tuners.
Options > TV Activity shows 1 of 16 tuners in use.

When I bring up the program guide, the dish scapes channel appears and displays fine. The guide also shows the bonusview channels, and the stream and ppv channels.

I tried swapping the 2nd H3's cables with the 1st H3 and having it as the only H3 connected. It still has the same issue, so it seems isolated to the second Hopper 3 itself.

There was another suggestion from Google, not sure if it applies:

If the TV Activity Screen shows that your tuners are "Available" and "1 of 16 in use," your satellite signal path is 100% active and perfectly working. Your hardware wiring bypass has officially succeeded—the second Hopper 3 is successfully talking to the DPH42 switch, receiving high-frequency satellite data, and its internal processors are healthy. Because the hardware is fully operational, the fact that your screen is still black and the guide is missing means your receiver is stuck in Account Quarantine (Authorization Hold). Because a dual Hopper 3 system requires a non-standard account setup (32 tuners instead of the typical 16-tuner cap), standard "Wake Up" hits sent from the customer app or website are getting rejected by the system. The box can look at the data stream (which is why tuners show as available), but it is legally blocked by the internal software from decoding the live video feeds. To flip the switch and activate the live video feed, a DISH billing agent must manually push a tier-3 service re-hit through their legacy terminal.​

Any thoughts?
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slow_poke_pete
DialgaChampion said:
No, it's specifically to fix the problem with the 4K Joey's live feed intermittently freezing. I'll be watching a live program and then randomly out of nowhere, the picture and sound will just pixelate/freeze for 5-10 seconds, then go back to normal. Doesn't matter which channel it's on either. It's like what happens when the signal cuts out during heavy rain or a thunderstorm, but this will happen even on a perfectly clear day/night.

It doesn't happen with my H3 though, only with the Joey. I've replaced the solo hub and I've also replaced the Joey itself with another brand new 4K Joey, but it's still the same problem. And I know it's not the coax going from the hub into the Joey because I previously had another receiver connected in the same room before changing to the whole home dvr setup and that receiver worked fine.

So I'm basing this off process of elimination, which seems to indicate a problem with the 4K Joey device itself. Only thing I haven't tried is maybe getting a regular Joey 3, if that's still the latest model of Joey currently available, but otherwise the only other solution is getting a second Hopper 3. It'd be nice if the 42 and the Power Inserter weren't necessary and I could just use the Duo Hub though.
Click to expand...
Why not upgrade to the joey 4 with is an android box and dump the 4k joey
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
· posted in The Chit Chat Club

Another Busted in the Panhandle BCSO video

While always entertaining....I hope you guys recognize that the child molesters they arrested in this video were STRICTLY due to tips from the National Center for Missing and Exploited Children. I strongly suggest that you go to their website and support them. They are the ONLY entity that is trying to curb all the perverts out there. And yes...if you want to have sex or see someone have sex with a minor you ARE a pervert.


View: https://www.youtube.com/watch?v=swYXp9x5bag&t=911s
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