Dear Mr. XXXXXX,
Thank you for your e-mail. Specific information regarding your request for additional fees on the 921 and OTA guide data is not currently available.
We thank you for your input on the issue and have received alot of correspondance similar to your own. As a temporary measure, Dish is waiving your Locals Package charge for 2 months.
As a current customer, you may also use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the following link (
https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp) to visit our Online Customer Support Center.
Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to
www.dishnetwork.com or reply to this e-mail.
Sincerely,
XXXXXX ( I don't want to post names)
DISH Network eCare