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I am getting Voom service installed today. My MAIN concern is getting all my locals. The good thing for me according to antennaweb, is that the antenna needs to point in only one direction to receive all of the local stations. What I mean by this is that all of my local station's towers are located in the same direction from here.
This should be an easy install for the installer. I did have Dish Network, but recently cancelled, so all the installer has to do is take down my dish that is pointed at 61.5 and install the Voom dish and install the OTA antenna.
I have already been approved for the antenna upgrade. The guy at Installs told me that it's a winegard. I don't know which model though. If you know what model number it is, please reply.
Here's what I am concerned about. I have read many post saying NOT to use the diplexer that the installers want to use because you will lose signal strength. Many of these post are before the newest software release so I really don't know if the newest software release helped remedy this situation. Is the diplexer still causing problems for OTA? If so, how much difference could it make? If I could get signals in the high 90's, would it cause it to dip to the low 90's or worse?
I am trying to figure out if I need to have the installer run a separate line for the OTA.
Thanks in advance for any info or advice you can give me.
Ice
This should be an easy install for the installer. I did have Dish Network, but recently cancelled, so all the installer has to do is take down my dish that is pointed at 61.5 and install the Voom dish and install the OTA antenna.
I have already been approved for the antenna upgrade. The guy at Installs told me that it's a winegard. I don't know which model though. If you know what model number it is, please reply.
Here's what I am concerned about. I have read many post saying NOT to use the diplexer that the installers want to use because you will lose signal strength. Many of these post are before the newest software release so I really don't know if the newest software release helped remedy this situation. Is the diplexer still causing problems for OTA? If so, how much difference could it make? If I could get signals in the high 90's, would it cause it to dip to the low 90's or worse?
I am trying to figure out if I need to have the installer run a separate line for the OTA.
Thanks in advance for any info or advice you can give me.
Ice
16 Replies
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3291 views
K
Why installers work?
"Do you compensate your prewired customers? I certainly understand your desire to earn a living and you should certainly charge for additional services, however some of your charges seem petty and shouldn't be a consideration when going that extra mile to provide excellent service. If you were my installer, I would insist that you reimburse me for each foot of coax, every fitting, splitter and flex-clip on top of a flat fee of $125."
You are the kind of customer I love to say to "I DON'T THINK I CAN GET THIS JOB DONE TODAY, LET ME SEE IF I CAN GET SOMEONE ELSE OUT HERE IN A COUPLE OF WEEKS" Then blow the job off as a line of sight or something else.
Wonder what kind of labor You do for a living? Do You think We get the supplies for installations for free? WRONG, if You think the charges are petty, then consider if We do 15 or 20 installs a week, then multiply the parts used by that many. Not so petty then is it?
"Do you compensate your prewired customers? I certainly understand your desire to earn a living and you should certainly charge for additional services, however some of your charges seem petty and shouldn't be a consideration when going that extra mile to provide excellent service. If you were my installer, I would insist that you reimburse me for each foot of coax, every fitting, splitter and flex-clip on top of a flat fee of $125."
You are the kind of customer I love to say to "I DON'T THINK I CAN GET THIS JOB DONE TODAY, LET ME SEE IF I CAN GET SOMEONE ELSE OUT HERE IN A COUPLE OF WEEKS" Then blow the job off as a line of sight or something else.
Wonder what kind of labor You do for a living? Do You think We get the supplies for installations for free? WRONG, if You think the charges are petty, then consider if We do 15 or 20 installs a week, then multiply the parts used by that many. Not so petty then is it?
First, you know nothing about me; secondly, like the other gentleman...you need to actually read the postings and place them into their proper context; and finally, I spend a great deal of my time helping friends, coworkers and acquaintances correct botched installations.KyInstaller said:"Do you compensate your prewired customers? I certainly understand your desire to earn a living and you should certainly charge for additional services, however some of your charges seem petty and shouldn't be a consideration when going that extra mile to provide excellent service. If you were my installer, I would insist that you reimburse me for each foot of coax, every fitting, splitter and flex-clip on top of a flat fee of $125."
You are the kind of customer I love to say to "I DON'T THINK I CAN GET THIS JOB DONE TODAY, LET ME SEE IF I CAN GET SOMEONE ELSE OUT HERE IN A COUPLE OF WEEKS" Then blow the job off as a line of sight or something else.
Wonder what kind of labor You do for a living? Do You think We get the supplies for installations for free? WRONG, if You think the charges are petty, then consider if We do 15 or 20 installs a week, then multiply the parts used by that many. Not so petty then is it?
Wow! I'll bet your family is really proud of you, huh? Well, your words speak volumes and they work to form an insight into your character. I hope you're just saying this and that you really don't do this to your customers. If so, then perhaps you've botched or, in your words, blew-off more than one VOOM installs just so you can shriek in delight as you read about their installation woes in the VOOM Forum? Again, these are your words and I am merely pointing out the obvious. Once again, I hope you weren't being serious because I can see a pattern of how such people would surreptitiously plot against customers who voice specific rules and guidelines regarding outsider working in their homes. After all, it is their home and not yours; you are merely a guest...aren't you? Just because it is a free install that certainly doesn't mean they should expect unprofessional conduct or an unsightly, unusable, unsatisfactory service. Nor should they have to pay any frivelous charges.
It's easy make generalizations about people isn't it?
Since you asked...I design, implement and maintain network and information security systems for multi-million dollar networks. My last network was 93,000 seats and I am getting ready to turn-the-key on a newly built classified network in the near future. I do quite well thank-you.
As I stated before, I have no problem with you and other satellite installers earning a living - you are to be paid for your work and that is to be expected. But when certain installers scheme to charge for every nut and bolt it gets to be rather cheese-dickie...especially when D*, E* and V* often hire the worst-of-the-worst to do their free installations...and the proof is in the pudding: just look at many people are upset with shoddy workmanship, just look at how many people are upset with installers who do not call them to cancel or tell them they are running late, just look at how many people have very unfavorable opinions of installers. If VOOM or Installs Inc. doesn't pay enough money to meet your demands, then don't accept their work orders; same things goes for D* and E*. There's nothing worse than a customer having to listen to an installer whine and complain about the crappy pay they're receiving from VOOM installs. It's at that point I will show him or her the door because I can already tell the job is going to be half-assed and/or they're trying to scam additional monies.
To be honest, my first preference is to do business directly with a reputable dealer who sells, installs and services his or her own systems. They are indeed expensive, but many of them are worth every penny. The reason I, personally, ran my own cables is because I will do a better job than 99% of VOOM installers (I do have a personal interest in my property) and I don't wish to leave anything to chance. I make it an simply in-and-out job for the installer since I know he is not going to be eating Steak & Lobster on what Installs Inc. is paying him.
So, I was pointing out to the previous gentleman that, while he was certainly entitled to earn a living and charge for additional work, he shouldn't get so wrapped around charging for every nut and bolt - just the way he worded that sentence sent chills down my spine. Perhaps I over-reacted? So be it. I just needed to state that he should be more concerned about providing quality service than charging customers for nickel and dime items because it's not specifically covered on the contract. These costs should be built into the contract with Installs Inc. If they're too tight money then perhaps it's time to severe the business relationship. Anyway, here's an example of charging for petty services:
I have a 4 receiver installation and I run coax to three of the receiver locations. Since I live in a deep-fringe area and pull-in a (-13db) with my OTA antenna, it is imperative that I use a high-gain, low-noise amplifier in order to lock a reliable signal - a diplexer would surely kill any hope of OTA reception. So I go ahead and purchase a distribution center and have a separate coax ran to each receiver just for OTA.
Because of work commitments and other items, I only have time to run coax to 3 receiver locations and assume the installer will run 2 coax lines to the 4th receiver location. Anyway, the installer shows up (late mind you) for the install and insists that he has to charge me for running a 2nd coax line at 30 cents per foot, plus a charge for every fitting, coupler, etc. since his work order only said to run one (1) 125ft. coax per receiver. Let's see...the dish is in place, we're using my OTA, I've run cables to 3 of the 4 receivers and have even run two coax cable to the LNB and cleared an area in the wiring closer where I would like the multi-switch to be placed....and the installer is going to charge me for the 2nd coax? Based on what the other gentleman said, this is the exact picture he has painted in my mind. Do you seriously not see anything wrong with this picture?
Although I have run more than three-quarters of the coax and performed more than half of the installation, the installer is going to charge me...so isn't it fair that I, in-turn, charge him for my time and materials?
Personally speaking, VOOM should allow self-installs and provide a free month of VA VA VOOM for those customers wishing to do so...but that's another topic of discussion.robert luzzi said:
Let me make this perfectly clear. The installer should certainly charge for additional service (i.e., wall-fishing) and I do not expect the installer to compensate me for any work I have done prior to installation. However, according your 'Letter of the Law...Installs Inc. says' policy and based on the previous example, should a customer complete a great deal of the install using his or her time and materials, you would still charge the customer because he wanted a 2nd coax ran to the 4th receiver because they didn't wish to use a diplexer. From what you have stated, you would be obligated to charge the customer .30 per foot of coax, plus a fee for each and every fitting; you would also charge for all fittings placed on the OTA coax for the other three receivers. Don't you see something wrong with this picture?
It's in the above light that I flippantly mentioned charging the installer for my time and materials. The statement is just as ridiculous as your policy of charging the customer in the above example. Also, since we're on the topic of diplexers, "a customer should not be charged if they do not wish to use them." This is strictly a customer's choice and it is not subject to installer interpretation. http://www.satelliteguys.us/showthread.php?t=2052#Q4-8
In my case, using diplexers would render the OTA antenna useless. Using my 4 receiver scenario as an example (and assuming I did not prewire)...since I requested that diplexers not be used, you would charge me:
.30 per foot of coax for OTA X 300ft. (75ft average cable length x 4) = $90
6 fittings @ $5 per = $30
We're already up to $120 and counting...
My other alternative is to have the installer us his or her diplexers, place multiple service calls into VOOM to have the OTA problems squared-away, and finally cancel service out of frustration. I don't understand this logic.
Again, why should I have to pay for something that is already covered under this contract? Based on your first posting in this thread, I assert that you are charging VOOM customers for services already covered under contract:
http://www.satelliteguys.us/showthread.php?t=2052#Q4-8
http://www.satelliteguys.us/showpost.php?p=54363&postcount=252
http://www.satelliteguys.us/showpost.php?p=54857&postcount=328
Your are wrong Bob...very, very wrong. You are justified in charging for additional services, but charging the customer to run OTA coax lines is not one of them.
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
168 Replies
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7438 views
Pub Member / Supporter
Lifetime Supporter
Has anyone subscribed to NBA League Pass for 2026-27 and try to link their account to NBA.com to stream League Pass? I purchased it for 2026-27, and when I linked, I got a message saying success, but then I receive an error that my linked subscription does not include the preseason games for NBA League Pass. Is that how it has always been? I know satellite doesn't have the preseason games on the NBA League Pass channels, but I thought that I was able to stream the preseason once I linked my account on NBA.com?
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63 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68502 Replies
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2671008 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1437 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18082 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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131 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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292 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
35 Replies
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1678 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
0 Replies
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19 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
0 Replies
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16 views