Still NO ETA or ANY INFO on when we'll be able to transfer shows to our EHDs!!
Here's my latest correspondence with Dish regarding when, if ever, they will add the very basic feature of transferring shows to our EHD, like we've been able to do on the VIP722s & other VIP receivers for years now! There was no progress whatsoever & this is the 3rd conversation I've had with them over the last month & nobody there claims to know anything about when this will be available, with no ETA at all.
Have you heard anything Scott?!! It's getting a little ridiculous that NOBODY knows ANYTHING about this & I know that many of us are growing very impatient & I'm frankly getting pissed with football season & the new TV season now underway, with NO WORD WHATSOEVER from anyone at Dish. I check in here everyday hoping to find SOMETHING..ANYTHING..but I find NOTHING!
Somebody knows SOMETHING & either they aren't talking or just aren't telling us, you or anyone that is in a position to properly communicate with their supposed "valued customers" that Charlie wants to "watch TV" with, as we simply want to "transfer shows to our EHD" in addition to "watching TV" with or without Charlie! Surely he has to know this basic function isn't available & that most if not all 922 customers are clamoring for this!
Why the deafening silence on such an important matter? Have they said something about this recently that I've missed? Why don't they provide a DETAILED listing to their "valued customers" of what is in each update, so that we, the "valued customer" know what's going on with OUR equipment? Why do we even have to come to a forum like this to ask others if they've noticed what's different with the new update?
Why doesn't Dish provide this to the public right on THEIR website? Are you kidding me? Is that really how Dish wants to run things? Nothing official about ANY of their updates & we just find out through trial & error & asking complete strangers in a Dish Network Forum what they've noticed? It just seems asinine!!
I can't honestly believe that NOBODY at Dish, in their "special" 922 technical department have the slightest clue. If it's true that they don't know; then the problems are even bigger & come from higher.
I'm guess I'm stuck recording everything on my other 722, then transferring it to my external drive & then connecting said external drive to my 922 so that we can finally watch them. That function wasn't even available until a little over a month ago, but I was very grateful that that even more basic function, that was also missing for many months, was FINALLY made available.
I guess I just expect more for my $200 upgrade fee & almost $200 month we're paying for the service. Just so everyone knows: we have the 922, 2 722s(one leased & one we bought) and a 625. We have the Everything package(had that for at least 7-8 years now), including the Platinum HD for an extra $10 a month & I'll be adding NFL Redzone Sunday for yet another extra $7 month. Like I said(with the new DVR fees), we're closing in quickly on $200/month now, which is a lot to pay.
Hopefully Charlie will at some point actually care what his "valued customers" have to say & get things rolling! He needs to spend less time recording commercials & talking about how excited he is about future technology & what's around the corner & Google TV, etc & spend more time making sure his current products(especially his 922 "flagship" that he is/was so proud of) have the very basic VIP functions that they should have had long before they were even sold & made available to the public, especially when we're talking about a $200 upgrade fee. He should be embarrassed by this!!
Anyway, here's the convo:
Gregg: Great, thanks, I really appreciate it..hey I do have another question & it's about my 922 receiver..not sure if you can help me or if you need to transfer me to a 922 specialist?
(03h1) Austin P.ZE1: You're welcome, Gregg.
(03h1) Austin P.ZE1: Yes, you're right. I will have to transfer you.
(03h1) Austin P.ZE1: But before transferring, can you please provide me your home phone number or your account number?
Gregg: I know you have a department just for the 922..so I figured you might have to transfer me..
Gregg: Yeah..why do you need that info..I just had a simple question?
(03h1) Austin P.ZE1: So that we'd be able to pull up your account to assist you better.
Gregg: I'd rather not..it won't make a difference, as our account has nothing to do with my question..if we can't proceed, that's okay.
(03h1) Austin P.ZE1: Okay.
(03h1) Austin P.ZE1: Please be online while I get you connected to the technical department.
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Thank you for being a valued Dish Network customer. I will be happy to assist you today.
(04-23Rp**) Stevi B.SG9: I'd be happy to assist you with that. Do you have a question regarding the 922?
Gregg: Yes, I, along with countless others that have the 922 are desperately wondering when we will get our next firmware update that will include the ability to able to transfer our shows to our EHD. Update 107 included being able to finally watch from the EHD, which was great, but with the new season & football season coming up right around the corner, we need to transfer our shows to an EHD soon as our hard drive has been full for a while..I hope you can help. They keep saying they're working on it, but we're going on 5 months now & not a single word..I just want to know if it should be expected soon or possibly not at all..I just need to know one way or the other.
(04-23Rp**) Stevi B.SG9: I see that you currently have a Sling Loaded VIP922 receiver. Since this is a new state of the art receiver, we have a specially trained department that handles all technical issues with this receiver. They will be able to troubleshoot and get this issue resolved for you.
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(24DrDcb)4 Dan T.M4V: Thank you. How may I assist you this evening with your 922 receiver Gregg?
Gregg: Yes, I, along with countless others that have the 922 are desperately wondering when we will get our next firmware update that will include the ability to able to transfer our shows to our EHD. Update 107 included being able to finally watch from the EHD, which was great, but with the new season & football season coming up right around the corner, we need to transfer our shows to an EHD soon as our hard drive has been full for a while..I hope you can help. They keep saying they're working on it, but we're going on 5 months now & not a single word..I just want to know if it should be expected soon or possibly not at all..I just need to know one way or the other. I was also told several months ago that you'd have a dedicated page on the main Dish Network page linking to the specifics regarding the 922 & future firmware upgrades, etc. Just wondering if this page exists & if so, where is it?
(24DrDcb)4 Dan T.M4V: At the moment I have not heard of anything regarding the capability to transfer recordings back to an external hard drive having yet been activated, but the software updates we generally will not hear about until it has been released. Hopefully that will be available soon, but we don't have any kind of ETA regarding that.
(24DrDcb)4 Dan T.M4V: As for a page on the website regarding the 922 software, I have not heard of anything specifically about that.
Gregg: Still nothing eh..that's too bad! Any reason why we or even YOU can't get more info on this situation..it's a huge problem to not have a basic function that I've been using for years on my 722..it just seems that someone has to know at some level & why they won't tell anyone until they come out is beyond me..any ideas on this lack of communication? Sorry, it's just getting very frustrating, especially since we paid $200 for the upgrade & have basically been beta testers.
(24DrDcb)4 Dan T.M4V: I understand, and I apologize for the inconvenience. In general, we never have timetables on when software comes out because there is no guarantees. Something may be found that sets the release date back, for instance.
(24DrDcb)4 Dan T.M4V: That is the same with all of our satellite receivers.
Gregg: I think I'll Email Charlie himself to see if he might know..if he doesn't know..then I give up. Honestly..I'd rather have another 722 with all of the expected functions than the 922 or at least an answer as to when we could expect this upgrade..it has been over a month now since the last update.
Gregg: Have you heard if maybe they are NEVER going to allow this function? Maybe it will NEVER happen for some reason I have no clue about?
(24DrDcb)4 Dan T.M4V: I've not heard that. As far as I know, it should be available at some point in the future.
(24DrDcb)4 Dan T.M4V: Why there is the delay there has been to get that feature reimplemented I do not know, but hopefully that is available fairly soon.
Gregg: Any word if Dish is going to issue some type of credit to those who paid $200(a small upgrade fee as Charlie said in the last Charlie Chat) for the 922? There are a lot of us out there that feel the same way as I know I'm not alone in this & Dish really needs to address this issue soon & let us know what is happening. Please pass my comments on to Charlie or whoever it is that is in charge of the 922!
(24DrDcb)4 Dan T.M4V: I've not heard anything about credits, but if that were to happen then that would be automatically implemented.
Gregg: The 922 should have never been released until it was ready & functioning just like the 722 as it has so many problems & glitches that need to be fixed in addition to lacking this EHD feature.
Gregg: Well, I guess I have no choice but to Email Charlie & hope that he or someone responds..would that be the best option?
(24DrDcb)4 Dan T.M4V: I do apologize for the inconvenience. If you wanted to send an email, you can send an email through the website. If you go to Contact Us at the top under customer support, there is an Email Us link that you can use to send feedback, suggestions, complaints, and so forth.
(24DrDcb)4 Dan T.M4V: Can I help with anything else this evening Gregg?
Gregg: Yeah, I think I need to send one directly to Charlie, as I don't trust that anyone else would forward it to where it needs to be. I mean he has to already know..but he needs to hear from a loyal customer of almost 10 years that is paying almost $200 a month about how unhappy I am. I believe his address his
ceo@echostar.com, right?
(24DrDcb)4 Dan T.M4V: I could not tell you to be honest. The email addresses of the various Directors and such are not readily available that I have seen.
(24DrDcb)4 Dan T.M4V: For sending emails, the only thing that I can recommend is the options on the website.
Gregg: I'm sure I won't hear anything back as Dish has millions of customers..but I guess one can always hope. I just wish that they'd arm you with the information you need or some type of time frame so that I didn't have to even send an Email..I hope they improve this process in the future.
(24DrDcb)4 Dan T.M4V: I understand your frustration, and hopefully the problems get resolved for you in the near future.
(24DrDcb)4 Dan T.M4V: Can I help out with anything else today Gregg?
Gregg: Hell, I'll send the same Email to every address I can find & I just verified that the one I posted above is accurate..so I'll just try it & see what happens. Other than that, I'll wake up everyday & see if we got an upgrade & I guess I'll probably know before you do, which is sad. They really need to give you guys more info on things like this..it's very disappointing..but thanks for your time, I really appreciate it & please pass on my comments to someone, anyone that might care & be able to do something about it.
(24DrDcb)4 Dan T.M4V: You are welcome. I wish I could have assisted further, but if you need anything further please let us know and we will be glad to help to the best of our ability.
(24DrDcb)4 Dan T.M4V: Thank you for choosing Dish Network. Have a great evening Gregg.
Gregg: I'll try & I will if I ever get that upgrade

Gregg: I wish you could have too
Gregg: They don't give you the tools to do your job properly & that's just sad..your hands are basically tied..oh well..what can we do?
Gregg: Have a good night!
I haven't had a chance to Email Charlie yet about this, but I will. Has anyone else here Emailed Charlie about it & did you ever get any response?