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I have been a Dish subscriber for 7 LONG months. During this time, I have experienced a variety of issues with the 722k and have had it replaced 3 times (am now on my 4th box).
Box 1: My problems started the day the installer came out in January. He brought a 722k and performed the installation. During the course of configuring the system it went through one of its 'normal' restarts and failed to boot up (just hung on a black screen). He made the comment that it sometimes did that and proceeded to unplug the box, count to 10, and plug it back in. Seemed 'reasonable' at the time. About 2 or 3 weeks after the installation, we noticed that when we would get up in the mornings, the system would not come on. Instead of having the Dish 'stand-by' screen it would just be black and would not respond to any buttons (remote or front panel). I don't recall, but I don't think holding the red reset button would do anything, either. The only way to get the box back was to unplug and plug it back in. This began happening more and more frequently. We also noticed that when watching television, the picture would develop square tiles (Dish referred to it as tiling) and the sound would skip. This happened on multiple channels and multiple programs. After a couple (more than one) calls to Dish they conceded that the box was probably bad and sent my a new (refurbished) one.
Box 2: So after installing the replacement box, I hoped my problems would be solved. I noticed the day we installed it that TV2 would 'smear' the picture across the screen. I hadn't even sent the original back yet and was on the phone with Dish complaining. It seemed to work just fine on TV1 (both are SD TV's) but TV2 would not display the picture properly. So Dish sent another replacement (refurb) box.
Box 3: I installed box number 3 and things seemed to be a little better for a while. But we noticed after a couple of weeks that the system would be unresponsive. We would press buttons on the remote and the system would hang for a while and then suddenly process all of the commands. It was like they were being buffered in the system for some reason. After a call to Dish (and the obligatory system restarts) they told me that it would be fixed. I've since learned that it seems to be a common problem. When it happens, I can press the button once, wait 30 seconds, and then it will process, so I know it isn't a remote problem or anything. However, we noticed the 'tiling' problem started to develop again, and as time passed, it occurred more and more. After a few months of troubleshooting to ensure it wasn't a particular channel or show or anything. We called Dish and they said the box 'may be defective' but could also be experiencing grounding problems or other issues (alignment, tree growth, etc) related to the initial installation. Since they said it could be an installation issue, I had them send a technician out with new (new) box. He came out and laughed at the idea that my problems were 'grounding' issues. He also verified that we have a well aligned and clear view of the sky.
Box 4: So the technician installed our 4th box. It seemed OK for a few days but then we started noticing the sound 'popping' on TV2. It only seems to happen on TV2. We've also noticed random reboots in the middle of recording and watching shows. We have several shows that are broken in to 2~4 min pieces as though it rebooted continually while it was recording. And we've started to see recordings pause and skip for a second occasionally. I've checked the counters section (just learned of this recently) and the average temp is 114 and the max is 140. All of the boxes have been installed on a shelf with open back and front.
So this is where I'm at now. I am on my 4th box and starting to see more and more issues. All of the boxes have been 722k's and each seems to have developed different issues. I know that no technology is perfect, but this seems to be excessive for a 6~7 month window. I see I have 3 basic options.
A) I can have Dish send another 722k. Will this REALLY fix the problem?
B) I can try to convince Dish to send a different box (922/612). But I want DVR capabilities in 3 different rooms (connected by COAX) so this could require multiple DVRs or some sort of modulator to convert the RCA outputs to COAX. While I have an SD tv right now, we are going to be upgrading to an HD tv soon.
C) I can try to convince Dish to let me out of the contract and switch to the other company. This will cost me an extra $30 or so per month.
Any thoughts or suggestions?
Box 1: My problems started the day the installer came out in January. He brought a 722k and performed the installation. During the course of configuring the system it went through one of its 'normal' restarts and failed to boot up (just hung on a black screen). He made the comment that it sometimes did that and proceeded to unplug the box, count to 10, and plug it back in. Seemed 'reasonable' at the time. About 2 or 3 weeks after the installation, we noticed that when we would get up in the mornings, the system would not come on. Instead of having the Dish 'stand-by' screen it would just be black and would not respond to any buttons (remote or front panel). I don't recall, but I don't think holding the red reset button would do anything, either. The only way to get the box back was to unplug and plug it back in. This began happening more and more frequently. We also noticed that when watching television, the picture would develop square tiles (Dish referred to it as tiling) and the sound would skip. This happened on multiple channels and multiple programs. After a couple (more than one) calls to Dish they conceded that the box was probably bad and sent my a new (refurbished) one.
Box 2: So after installing the replacement box, I hoped my problems would be solved. I noticed the day we installed it that TV2 would 'smear' the picture across the screen. I hadn't even sent the original back yet and was on the phone with Dish complaining. It seemed to work just fine on TV1 (both are SD TV's) but TV2 would not display the picture properly. So Dish sent another replacement (refurb) box.
Box 3: I installed box number 3 and things seemed to be a little better for a while. But we noticed after a couple of weeks that the system would be unresponsive. We would press buttons on the remote and the system would hang for a while and then suddenly process all of the commands. It was like they were being buffered in the system for some reason. After a call to Dish (and the obligatory system restarts) they told me that it would be fixed. I've since learned that it seems to be a common problem. When it happens, I can press the button once, wait 30 seconds, and then it will process, so I know it isn't a remote problem or anything. However, we noticed the 'tiling' problem started to develop again, and as time passed, it occurred more and more. After a few months of troubleshooting to ensure it wasn't a particular channel or show or anything. We called Dish and they said the box 'may be defective' but could also be experiencing grounding problems or other issues (alignment, tree growth, etc) related to the initial installation. Since they said it could be an installation issue, I had them send a technician out with new (new) box. He came out and laughed at the idea that my problems were 'grounding' issues. He also verified that we have a well aligned and clear view of the sky.
Box 4: So the technician installed our 4th box. It seemed OK for a few days but then we started noticing the sound 'popping' on TV2. It only seems to happen on TV2. We've also noticed random reboots in the middle of recording and watching shows. We have several shows that are broken in to 2~4 min pieces as though it rebooted continually while it was recording. And we've started to see recordings pause and skip for a second occasionally. I've checked the counters section (just learned of this recently) and the average temp is 114 and the max is 140. All of the boxes have been installed on a shelf with open back and front.
So this is where I'm at now. I am on my 4th box and starting to see more and more issues. All of the boxes have been 722k's and each seems to have developed different issues. I know that no technology is perfect, but this seems to be excessive for a 6~7 month window. I see I have 3 basic options.
A) I can have Dish send another 722k. Will this REALLY fix the problem?
B) I can try to convince Dish to send a different box (922/612). But I want DVR capabilities in 3 different rooms (connected by COAX) so this could require multiple DVRs or some sort of modulator to convert the RCA outputs to COAX. While I have an SD tv right now, we are going to be upgrading to an HD tv soon.
C) I can try to convince Dish to let me out of the contract and switch to the other company. This will cost me an extra $30 or so per month.
Any thoughts or suggestions?
8 Replies
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2344 views
Staff member
HERE TO HELP YOU!
Anyone making their own breakfast sausage? I've recently been trying different recipes, found some I like, some I've modified...
29 Replies
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3499 views
S
. get a nice chuck roast!!!
Who cares if it's cheaper than store bought. you do realize that ground beef is like hot dogs right lips and a**holes!!! you have no idea whats in it and what animal came from what carcass right
. get a nice chuck roast!!!
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=n43A0sNukCg
Direct YouTube Link - SpaceX Seeks to Conduct 450 Starship Launches a Year in Texas!
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=n43A0sNukCg
Direct YouTube Link - SpaceX Seeks to Conduct 450 Starship Launches a Year in Texas!
TWIT's Website
TWIT Live Feed
0 Replies
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10 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68506 Replies
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2671350 views
Marques Brownlee
Time for another AWESOME video from Marques Brownlee!
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
0 Replies
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6 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
0 Replies
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21 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
168 Replies
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7508 views
Pub Member / Supporter
Lifetime Supporter
Has anyone subscribed to NBA League Pass for 2026-27 and try to link their account to NBA.com to stream League Pass? I purchased it for 2026-27, and when I linked, I got a message saying success, but then I receive an error that my linked subscription does not include the preseason games for NBA League Pass. Is that how it has always been? I know satellite doesn't have the preseason games on the NBA League Pass channels, but I thought that I was able to stream the preseason once I linked my account on NBA.com?
2 Replies
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96 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1475 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18137 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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168 views
