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Hi people

I have been emailing the executive offices of Dish Network for a responce on when we here in Puerto Rico/USVI will be seeing a complete HD channel lineup as the rest of the nation. And finaly I got a responce from an executive at the Executive Communication Department. Aparently by this initial responce they are not planing on doing anything for us for a long time to come. You can see the emails at the bottom of the post. Remember we are paying the same amount of money but not receiving the same service as the rest of the nation. As a paying costumer I expect one of two things, that they make the necesary technical changes for this to happen in a promtly time frame, (Not at some time on the future or some bogus time frame), or give us a credit for the missing service that we are not reciving until the matter is resolved. Now they have no excuse not to work this out since they have a new satellite with excelent covereage for Purto Rico and USVI. Besides making the necesary technical changes to define ark's (Eastern and Western) they have to take into consideration us here. They can not keep making plans and living us out, they have to equate the service for all paying costumers and then go ahead with any other matters. Remember we are not getting this for free, that is only a promotional gimick. Dish has only increase the prices for the service in the last six months for every thing else. Free HD don't think so. Do the math and see if you are paying less.
Well any how this is the responce to my email and my reponce back and let's see if something comes out of this. I strongly suggest any Puerto Rico/USVI costumers to write an email and keep writing until they make some changes. I know I will. Any comments or suggestions will be apreciated.



Hello Ms. Romero
Thank you for your promt responce. I apreciate your service.
I have to confes that I was not waiting for a responce, so I am very happy that Dish takes the time to hear it's costumers concerns. Any way I understand the technical matters that affect us here on the island but I was realy hoping that Dish Network had a plan for us here with this new satellite Echostar 15. I would like to know if Dish has any other plans to expand the HD service here in Puerto Rico in a resonable amount of time by any other means? Maybe through spotbeams on 110 and 119 or giving us some space on this new satellite at 61.5. I am very proud of Dish for being the first to provide HD service here on the island but now cable companies are piking up the pase and adding new channels every day. Now my local cable company has more HD's than Dish and to be sincere I am jealous of their costumers now. I will not leave Dish for this only matter because this is not the only reason for being with you guys and I am very happy with the service, but please take us in consideration as soon as posible with this HD matter. Remember that from the costumers point of view we are still paying the same amount of money as the rest of the nation but not getting the same service. I know we in Puerto Rico are not your only concern and that we may be one of many other matters to attend but please take us into consideration the sooner the better because we have been patieance and loyal costumers. Thank you again and as always expeting great things of Dish Network. Go Dish !!!!!
Att.
Richard Davidowski
Account # 8255xxxxxxxxxxxx
Phone: 939-94x-xxxx


"
08/17/2010 07:20 PM
To


Subject
RE: HD Channels for Puerto Rico, URGENT


Richard,

Thank you for your email. We appreciate your feedback.

While we fully understand and appreciate your concerns, I am afraid we cannot provide you with a favorable solution. All HD channels on 61.5 will be migrated to 72.7 which Puerto Rico/Virgin Islands does not receive adequate signal. The company's purpose in doing this is to have two defined arcs, Eastern Arc and Western Arc. If anything changes in regards to the migration I will notify you directly.

We appreciate you taking the time to contact us with your concerns. If you have any additional questions or would like to discuss this matter further. Please contact me.

Angeline Romero



From: Richard Davidowski
Sent: Friday, August 13, 2010 2:00 PM
To: ceo@echostar.com
Subject: HD Channels for Puerto Rico, URGENT

Hello Mr Ergen
Is of great pleasure to be a costumer of Dish Network here in Puerto Rico. And up until now I have been very happy with the service. But just recently your company has launched and put into service Echostar 15 and finaly I thought that we in PR were getting all the HD channels that the rest of the CONUS accounts get, but from the news coming out to dealers in the US I have learned that this is not going to be. How come, that now that we have great covereage form that location "61.5", and I can give testament of this claim because all my transonders are measuring more that 75% of signal strenght, your company has decided to move all HD's to 72.7 wish we in PR don't have any signal what so ever. For years we have been patience and paid the same as CONUS costoumers for less service, because of coverage conserns, but now there is no excuse to exclude us in PR from the 200 plus HD channels that Dish promotes all over. We here are limited to only 41 HD core programing channels, this excludes pay per view and VOD, wish all come of spotbeams on sats 110 and 119 and still pay the same exact amount of money as the rest of the nation. The other thing is that we are also limited on getting platinum HD service, it is not allowed for us here in PR. I confese to you that until June of this year 2010 I was subscribed to Platinum and the rest of the HD channels that came from 61.5 with a big 6' foot Dish and this thanks to a helpful employee of yours in the executive offices. But then this was taken off of my account for no reason at all, just because I recide in PR. Apparently Dish does not whant my money because I prove to them that I had this service for the last 2 years with great signal thanks to my 6 foot antenna. Now that Echostar 15 is transmiting strong to PR and you can get the signal with a 30" inch antenna Dish is still not letting PR accounts recive the rest of the HD channels and the Platinum HD's. Now Echostar 15 has the signal and capacity to service PR with all the HD channels and more and no acction has been taken to service us here.,
For this reasons explained above and the posibility of Dish making more money here in PR with the addition of the HD service in FULL not limited to 41 and no Platinum I ask for your intervention in this mater and give us back the ability to subscribe to Platinum and give us the rest off the HD programing on 61.5 Echostar 15 spot. I know Dish has its plans with eastern arq but we here in PR don't get reception from the 72.7 slot so please reconsider your plans for us loyal coustumers here in Puerto Rico. I know you may not have a lot of time for answering emails to coustomers but I would greatly appresiate if you at least intervine on this matter. Seeing your comercials of when you were starting the company carring does big dishes has to relate to our position here on the island with our big dishes setups on our homes just to get the great programming of Dish Network. Now we can have the signal with a small antenna but still no equality of service for us. So please go get us our HD service as soon as posible and we will continue beeing the great loyal coutomers for years to come. Great company and great service. GO DISH!!!!!!

Att.
Richard Davidowski
Account # 8255xxxxxxxxxxxx
Phone: 939-94x-xxxx