Dear MacKenzie,
Thank you for bringing this to our attention right away.
First, let me apologize for any rude comments made by our customer service.
That is not the way we do business and certainly not the way we want our
customers treated. If you took their name and ID number I would be happy to
follow up.
I am checking into this now and finding out the situation and if incorrect,
how I can fix it, so no other customers are inconvenienced.
Thank you for your business and quick e-mail alerting us to the
misunderstanding.
Sincerely,
Kelley C. Baca
EchoStar Satellite LLC and DISH Network
(303) 723-2012
kelley.baca@echostar.com