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I have a Voom install scheduled for tomorrow and following the tips and advice here on the board, I called Installs Inc., got the name of my installer, then called them to verify appointment and equipment.
I had been pretty insistent with the Voom folks about getting a 24" dish on the initial install due to the fact I'm in California and based upon comments from other "left coasties", a 24 incher is needed to get around rain fade. I'm glad I called, since I was able to verify the appointment was still on, but also the installer had not received the authorization to go with a 24" dish. This would have been a showstopper for me as I really didn't want to go the "try the 18 inch dish and see how it works" route, since it is a certainty that I would have rain fade issues, and who needs the hassle of unneeded outages and rework?
Anyway, the installer was nice but said Voom would have to authorize the upgrade. Fine - I called Voom and after a couple of minutes was connected to a very nice (they're all nice, aren't they?
) CSR who after hearing my situation, immediately said no problem, and even offered to get on the line with me to the installer to let them know - which we did via voicemail since the person I talked to at the installer wasn't available when I called back. The Voom CSR also gave me another Installs, Inc. number to verify that they were in the loop and after calling, indeed they were.
Later in the day I called the installer and verified they were going to bring out a 24" dish and had all the equipment and tools needed to do the job at my site. All was verified and the installer said that this is definitely a best practice and appreciated the call ahead of time to keep from having to come back again.
We'll see how the install goes tomorrow. Should be easy for them since I already have rock solid OTA on both analog and digitals. All they have to do is get the dish high enough on my 20' TV antenna mast to clear some pesky trees, which will require a pretty tall ladder - which I verified they had.
Without following the advice given here and proactively contacting the installer, we may have had a disconnect and a poor experience. Although it was a bit of a hassle, it will hopefully save some shag and hassle down the road. We'll see how the install goes and I'll report back on it, but I'd advise anyone who has an install coming (if they are anal or paranoid like me
) to call a day or two ahead of time to head off any disconnects in equipment or schedule to save potential frustration and angst.
So far so good...
Cheers,
Doug
I had been pretty insistent with the Voom folks about getting a 24" dish on the initial install due to the fact I'm in California and based upon comments from other "left coasties", a 24 incher is needed to get around rain fade. I'm glad I called, since I was able to verify the appointment was still on, but also the installer had not received the authorization to go with a 24" dish. This would have been a showstopper for me as I really didn't want to go the "try the 18 inch dish and see how it works" route, since it is a certainty that I would have rain fade issues, and who needs the hassle of unneeded outages and rework?
Anyway, the installer was nice but said Voom would have to authorize the upgrade. Fine - I called Voom and after a couple of minutes was connected to a very nice (they're all nice, aren't they?
) CSR who after hearing my situation, immediately said no problem, and even offered to get on the line with me to the installer to let them know - which we did via voicemail since the person I talked to at the installer wasn't available when I called back. The Voom CSR also gave me another Installs, Inc. number to verify that they were in the loop and after calling, indeed they were.Later in the day I called the installer and verified they were going to bring out a 24" dish and had all the equipment and tools needed to do the job at my site. All was verified and the installer said that this is definitely a best practice and appreciated the call ahead of time to keep from having to come back again.
We'll see how the install goes tomorrow. Should be easy for them since I already have rock solid OTA on both analog and digitals. All they have to do is get the dish high enough on my 20' TV antenna mast to clear some pesky trees, which will require a pretty tall ladder - which I verified they had.
Without following the advice given here and proactively contacting the installer, we may have had a disconnect and a poor experience. Although it was a bit of a hassle, it will hopefully save some shag and hassle down the road. We'll see how the install goes and I'll report back on it, but I'd advise anyone who has an install coming (if they are anal or paranoid like me
) to call a day or two ahead of time to head off any disconnects in equipment or schedule to save potential frustration and angst.So far so good...
Cheers,
Doug
9 Replies
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2295 views
D
Best Practice Pays Off (for sure)
Quick update. Installer showed up at 8:30 in a 8-12 window. Had the 24" dish as planned.
On the ground, he was skeptical as to whether or not we'd be able to get LOS to the Voom bird and after getting up on the roof, he still wasn't sure - but didn't hesitate to give it a shot. He mounted the dish as high as he could reach to the OTA antenna mast (which is very stout BTW
) standing on top of an 8' step ladder straddling the peak of the roof (not a steep roof by the way) and I held the ladder steady while he was working.
Got the coax run to the STB to power up the dish and we went back up to peak it with his meter. On the way down to see the results off the STB, I asked him what the best signal was that he typically saw in my area. He said 96 and once he saw a 97. We got down to the TV and we had a 96 - cool beans!
As far as OTA goes, we used my existing antenna (Channel Master Quantum 1160A with preamp - older version of the Channel Master 3671 deep fringe antenna). After doing the channel scan, we got all the channels except for a couple my Samsung ATSC tuner gets, including a couple from the Bay Area (Sacramento is my DMA) which is almost 100 miles away (I live at 1300' MSL so have some antenna height going for me). I think it said I got 31 channels, which must include the sub-channels as well.
The installer had suggested we use my exiting OTA coax for the dish feed and I politely declined in order to avoid using a diplexer - no issue on his part and we ran a separate coax for the dish.
So - good results so far. STB downloaded 7.33 within 30 minutes of getting authorized and I've been doing a little surfing comparing the Voom PQ to what I get on C-Band. So far I'd have to say the Voom HD is just as good as C-Band (for those not familiar, C-Band is used to convey most of the programming from the head end to distributors such as Voom, D*, E*, cable companies, etc. and the PQ is as good as it gets). SD is pretty darn close to C-Band, and a lot better than what I've seen on friends E* and D* systems.
Anyway, I just wanted to post some more positive comments about a Voom install as happy people don't always post. I know I was a little worried after reading some of the horror stories folks have gone through with their installs, and probably can confirm that a good installer makes all the difference. I continue to feel for the folks who aren't as lucky in the install area, and also hope that as unfortunate as a bad install is, it is the minority case.
To honor Gill (aka "seattlesatelliter" over on the Yahoo Voom board)
Now watching HDTV (with Voom) under clear and sunny Northern California Skies,
Doug
Quick update. Installer showed up at 8:30 in a 8-12 window. Had the 24" dish as planned.
On the ground, he was skeptical as to whether or not we'd be able to get LOS to the Voom bird and after getting up on the roof, he still wasn't sure - but didn't hesitate to give it a shot. He mounted the dish as high as he could reach to the OTA antenna mast (which is very stout BTW
) standing on top of an 8' step ladder straddling the peak of the roof (not a steep roof by the way) and I held the ladder steady while he was working.Got the coax run to the STB to power up the dish and we went back up to peak it with his meter. On the way down to see the results off the STB, I asked him what the best signal was that he typically saw in my area. He said 96 and once he saw a 97. We got down to the TV and we had a 96 - cool beans!
As far as OTA goes, we used my existing antenna (Channel Master Quantum 1160A with preamp - older version of the Channel Master 3671 deep fringe antenna). After doing the channel scan, we got all the channels except for a couple my Samsung ATSC tuner gets, including a couple from the Bay Area (Sacramento is my DMA) which is almost 100 miles away (I live at 1300' MSL so have some antenna height going for me). I think it said I got 31 channels, which must include the sub-channels as well.
The installer had suggested we use my exiting OTA coax for the dish feed and I politely declined in order to avoid using a diplexer - no issue on his part and we ran a separate coax for the dish.
So - good results so far. STB downloaded 7.33 within 30 minutes of getting authorized and I've been doing a little surfing comparing the Voom PQ to what I get on C-Band. So far I'd have to say the Voom HD is just as good as C-Band (for those not familiar, C-Band is used to convey most of the programming from the head end to distributors such as Voom, D*, E*, cable companies, etc. and the PQ is as good as it gets). SD is pretty darn close to C-Band, and a lot better than what I've seen on friends E* and D* systems.
Anyway, I just wanted to post some more positive comments about a Voom install as happy people don't always post. I know I was a little worried after reading some of the horror stories folks have gone through with their installs, and probably can confirm that a good installer makes all the difference. I continue to feel for the folks who aren't as lucky in the install area, and also hope that as unfortunate as a bad install is, it is the minority case.
To honor Gill (aka "seattlesatelliter" over on the Yahoo Voom board)
Now watching HDTV (with Voom) under clear and sunny Northern California Skies,
Doug
Thanks for the positive report,doug -- we don't get enough of those around here.
By the way, no need to explain the Gill reference around here -- he's well-known in these parts as SeattleVoomer1, and I'm quite sure our resident weatherphile is watching HDTV under partly cloudy/sunny/clear/who knows? Seattle skies...
Hope you enjoy the Voom as much as I do!
By the way, no need to explain the Gill reference around here -- he's well-known in these parts as SeattleVoomer1, and I'm quite sure our resident weatherphile is watching HDTV under partly cloudy/sunny/clear/who knows? Seattle skies...
Hope you enjoy the Voom as much as I do!
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68504 Replies
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2671133 views
Marques Brownlee
Time for another AWESOME video from Marques Brownlee!
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
0 Replies
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1 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
0 Replies
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2 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
168 Replies
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7467 views
Pub Member / Supporter
Lifetime Supporter
Has anyone subscribed to NBA League Pass for 2026-27 and try to link their account to NBA.com to stream League Pass? I purchased it for 2026-27, and when I linked, I got a message saying success, but then I receive an error that my linked subscription does not include the preseason games for NBA League Pass. Is that how it has always been? I know satellite doesn't have the preseason games on the NBA League Pass channels, but I thought that I was able to stream the preseason once I linked my account on NBA.com?
2 Replies
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74 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1450 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18096 views
Remember folks... just like DNS... its always Foxbat.
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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141 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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311 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
35 Replies
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1692 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.