[VOOM] Re: Attempt to join Voom
Unfortunately, your experience closely mirrors our own of over a year
ago but you did post in the right place. Once Wilt reads this and
sends it on to one of people at VOOM headquarters I predict you will
get your install done and done right.
I'm not going to gloss over the problems VOOM is having in getting
Installs, Inc. to do good installs but give VOOM another chance. As
you can see Josh got his service call problems resolved.
And you are likely to be in pig heaven when you get all the HD VOOM
provides.
Make sure to check on what OTA stations you should be able to get at
your location by going to <antennaweb.org>. Then you'll know what you
and your installer should expect and can be proactive in getting the
right OTA antenna for your location.
By the way, your post is mild compared to some of mine you will find
archived on here, on satguys and AVSforum. But that said we really
enjoy-too much?-all the HDTV VOOM provides.
Still watching HDTV in light rain with a Flood Warning in Seattle, Gill
P.S.: We're on high ground.
--- In
VOOM@yahoogroups.com, "TERRY BROWN" <tgbrown7@b...> wrote:
> Sorry to say that my attempt to get Voom has been a no show. I
ordered Voom Jan 7, 2005 and was scheduled to have it installed Jan
14, 2005 between 12:00 - 5:00 PM. So I take a vacation day to be there
when they come. I was really excited about getting all the high
definition channels they offer. Sometime after 4:00 I start to get a
little concerned so I called Voom to verify my order. They checked and
said everything was ok and that the installer would be here by 5:00.
Five o'clock comes and goes and no one has showed up or called. I call
Voom back and they said they would check with the install company.
About 2 min later they come back and said they can't wait any longer
for them to answer so they give me the install co number. I called
this number and a recording said someone would be with me in aprox. 1
min 50 sec. someone finally answers about 16 min. later and they also
said that someone should have been there and to hold while they call
the installer (another company) to find out what the problem is. They
come back and they can't get in touch with them, so they give me their
number. I called three times and all I get is their answering service,
so I my name, telephone number and a message for them to give me a
call. Next day, I have not heard anything so I call back again and
leave another message and wait some more. I call again and finally get
someone and asked him when are they going to install the equipment. He
puts me on hold to check his list and comes back and said I was not on
his list that no one had called him and he asked me who had set up
this and I told him that Zoom said they had made the arrangement. He
then got very irate and said he wished Zoom would stop setting up
appointments that they had no business doing that. I called Voom back
4 or 5 times and even asked to speak to the manager. Someone was
supposed to call me back to let me know something, they didn't. So I
made one more call and they promised someone would call me the next
day that I would be getting two calls from different people and the
problem would be solved. No One Called. I was never rude with any of
the people I talked to but obviously this company has some serious
problems they need to work out or they won't last long.
>
> [Non-text portions of this message have been removed]
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