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cjwct
cjwct
Last reply · posted in DISH Network Support Forum

Unable to Upgrade . . . Any Reason Why?

I e-chatted with a Dish customer service rep this morning about how I wanted to discuss my upgrade options for my VIP622. I am very happy with it and have been since I had installed (3 years ago?). The problem is I purchased a new tv and the hdmi port never worked on the receiver. I only kept it because it was hooked up to an older CRT by component cables. I was told that he could do nothing for me and gave no explanation. Any one want to guess as to why? My current setup is a 722K and 622 and yes, I have lapsed a monthly payment here and there but nothing that I did not resolve within a month.

Luckily the wife is giving me the 722K for the new television and I do not need to upgrade anymore, but I was just wondering what people thought some of the reasons may be?
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MattG@DISH
MattG@DISH
We do upgrades by receiver capability, so the 622 would only be able be changed to 922. Our system does not let us upgrade a 622 (HD Duo DVR) to a 722/722k (also HD Duo DVR). There could have also been other account specific factors for not allowing the upgrade. If the HDMI port on the 622 does not work, we can replace it.
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D
DishSubLA
I can confirm what Dish MattG has said that the basic CSR's cannot do a "like for like" upgrade. The software probably doesn't allow it. My aunt tried to upgrade one of her 722's to a 722K and was told no by the CSR. My aunt was willing to pay an upgrade fee; She was not looking for any freebies. The CSR didn't even want us to talk to the supervisor to see if there was some way the could allow it. She really just shouldn't have said anything and transferred us. Anyway we were blown off by the supervisors message to leave a message.

So, we did what we always do in such a situation: contacted Executive level, via email. BANG! we got a response the next day, a phone call, with profuse apologies and an explanation and confirmation the standard CSR's cant make such an upgrade. However, he authorized and RMA shipment of the 722K at NO CHARGE, even after my aunt had said, again, she would be willing to pay an upgrade fee. Another satisfied Dish customer. This is a HUGE reason why I choose to stay with Dish, even with the pressure of new fees because I can get action from Exceutive CSR's. However, the nice man forgot to also send the "K" remotes. However, we emailed him and he replied the the 'K" remotes were on their way.

Now, Executive may still say NO. However, they can offer much better explanations that make sense for refusing an "upgrade" or other requests and will try to satisfy you in some way if they can't. However, missing a few payments in a relatively SHORT period really isn't a good practice with a company that has to decide if they can trust you with a $400 box at a steep discount or for free. However, if you ever can't find satisfaction at the CSR level, always try the Executive CSR's.

It is interesting that no CSR nor Dish employee am I aware of, including the CSR people who post on this board, EVER offer the Executive level when a customer is denied, upset or has a problem. :) Now, I know some people get transferred to Retention if it seems they may cancel service, but Executive level is still a secret that is, ironically, never mentioned by any Dish employee I have ever dealt with as a customer. Executive might get flooded, I suppose. Still, Dish should not be satisfied with a dissatisfied customer that they can easily make satisfied. I really do believe that if a customer is OBVIOUSLY dissatisfied or greatly disappointed or distraught--and is a good customer-- with a denial and the CSR is out of options open to them, they should be referred Executive. I know all the reasons why not to, but I'm sure Dish has lost customers who otherwise could have been saved by Executive. Not everyone threatens to leave; some do it anyway, and by the time they are sent to Retention, it is too late and many have had it with Dish. Are you listening Charlie? And the numerous negative incidents (and poor installs) I have had with contractors!!! Another day, Charlie.
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cjwct
cjwct
MattG and I spoke .... I full understand now and have my answer.

Kudos to Dish folks being on here :-)
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3HaloODST
3HaloODST
MattG DISH said:
We do upgrades by receiver capability, so the 622 would only be able be changed to 922. Our system does not let us upgrade a 622 (HD Duo DVR) to a 722/722k (also HD Duo DVR).
Click to expand...

I used to would have agreed with this statement however the 622 seems to be being phased out (e.g. Sling Adapter.)
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MattG@DISH
MattG@DISH
If the sling adapter is going to be installed, it is guaranteed to be a 722/722k. I do agree though, starting to see less 622's, and more 722/k's.
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D
Dr.Pepper
cjwct said:
I e-chatted with a Dish customer service rep this morning about how I wanted to discuss my upgrade options for my VIP622. I am very happy with it and have been since I had installed (3 years ago?). The problem is I purchased a new tv and the hdmi port never worked on the receiver. I only kept it because it was hooked up to an older CRT by component cables. I was told that he could do nothing for me and gave no explanation. Any one want to guess as to why? My current setup is a 722K and 622 and yes, I have lapsed a monthly payment here and there but nothing that I did not resolve within a month.

Luckily the wife is giving me the 722K for the new television and I do not need to upgrade anymore, but I was just wondering what people thought some of the reasons may be?
Click to expand...

Here's the problem I have with this: When you told the CSR the reason you wanted to upgrade was because the HDMI port on the 622 didn't work, that should've changed this from an "upgrade" situation to a "technical" situation. I feel the CSR should've offered to either send you a replacement 622 or a tech out to replace that 622. It's very likely the tech would only have 722 or 722k receivers on his van. That's all dependent on what the tech's warehouse gave him (and we don't really see the 622 come thru the warehouse that much anymore).

Anyway, back to my point, if a tech was sent out, more than likely your 622 would have been replaced by a 722 or a 722k.

There are others on this board who can verify that a good number of 622s had problems with their HDMI port when they first came out.
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ewindowman
ewindowman
Lifetime Supporter
Last reply · posted in DISH Network Support Forum

Dish Bankruptcy - Business as Usual

Looks like dish is Bankrupt. Filling tomorrow Tuesday June 30th
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Bruce
Bruce
www.lightreading.com

SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm

After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.
www.lightreading.com
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tanman
tanman
For your viewing pleasure...
finance.yahoo.com

AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It

Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.
finance.yahoo.com finance.yahoo.com
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comfortably_numb
comfortably_numb
tanman said:
For your viewing pleasure...
finance.yahoo.com

AT&T, T-Mobile Are Reportedly Ready To Boot Boost Mobile If SpaceX Buys It

Semafor’s Rohan Goswami said that AT&T and T-Mobile have discussed removing Boost Mobile from their networks if SpaceX acquires the EchoStar unit, creating a potential obstacle to Elon Musk’s push to become a major U.S. wireless carrier.
finance.yahoo.com finance.yahoo.com
Click to expand...

That's ok, I'm sure Verizon will be happy to take them.
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dishstaller
dishstaller
comfortably_numb said:
That's ok, I'm sure Verizon will be happy to take them.
Click to expand...
That's ALL Verizon needs.....more congested towers :mad:
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comfortably_numb
comfortably_numb
dishstaller said:
That's ALL Verizon needs.....more congested towers :mad:
Click to expand...

They don't care... they're milkin' the cow. Buddying up with Elon to provide him an MVNO network will make their investors and shareholders salivate. All of their recent marketing efforts have failed, so this move makes a lot of sense.
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fmj77
fmj77
Bruce said:
www.lightreading.com

SpaceX boldly goes into 'huge' 5G network rollout with Qualcomm

After trying satellites and small cells, Elon Musk's SpaceX is to build a terrestrial mobile network across tens of thousands of sites with Qualcomm.
www.lightreading.com
Click to expand...
Mr. Morris is no journalist. That article reads like a political hit job.
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NYDutch
NYDutch
comfortably_numb said:
That's ok, I'm sure Verizon will be happy to take them.
Click to expand...
Yep, they could stick it in with thier other dozen or so MVNO's, including the five they own.
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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long_time_Dish
long_time_Dish
All Night Long - Joe Walsh
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M
MRSFTA4PA
Night Fever - Bee Gees
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long_time_Dish
long_time_Dish
Night By Night - Steely Dan
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RaiderPower
RaiderPower
Day By Day - Godspell
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long_time_Dish
long_time_Dish
Derk Day - Steve Walsh
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b4pjoe
b4pjoe
Pub Member / Supporter Cutting Edge
Last reply · posted in Computers and Gadgets

Fox Is Buying Roku in $22 Billion Deal

Fox Is Buying Roku in $22 Billion Deal
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harshness
harshness
Given that Tubi is one of the hottest FAST services out there, I don't expect it to go anywhere. Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
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dishstaller
dishstaller
harshness said:
Building up intolerance for ads takes a while, and as long as the advertisers are willing to foot the bill, why not?
Click to expand...
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
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navychop
navychop
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
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osu1991
osu1991
navychop said:
Hmmm. Not watching much Prime, but it would be on our Apple TV STB.

You know of any drawbacks using Ultra and Prime?
Click to expand...
Prime seems to have a problem passing the DV/HDR metadata to Roku and Apple devices, but no problem with their Fire devices.
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Juan
Juan
dishstaller said:
That is what I have to explain to customers all the time. They want it free with no ads :facepalm
Click to expand...
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
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HipKat
HipKat
Shouldn't this thread be in the IPTV forum?
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dishstaller
dishstaller
Juan said:
The ads are boring and repetitive...same ad over and over...bring back 1970s ads..might not be as big an issue
Click to expand...
Had a customer come in a couple weeks ago to pay her internet bill. She let me know in no uncertain terms that she did NOT appreciate me running the same ads over and over. I looked at her and waited for her to laugh and say she was just joking.......still waiting for that laugh.
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osu1991
osu1991
HipKat said:
Shouldn't this thread be in the IPTV forum?
Click to expand...
There is one there too. I would think either is justifiable as they make both the device and provide a streaming program service.

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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Musk Seeking to Expand SpaceX Into a Cellular Provider

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/ivrqvKdSh90


Direct YouTube Link - Musk Seeking to Expand SpaceX Into a Cellular Provider
TWIT's Website
TWIT Live Feed
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Ramy
Ramy
Supporting Founder
Last reply · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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reubenray
A lot of upsets yesterday, but my LSU Tigers won.
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osu1991
Y
Yespage
Parity is growing in College Football. Making it even harder to tell who is better than each other.
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rvvaquero
rvvaquero
Yespage said:
Parity is growing in College Football. Making it even harder to tell who is better than each other.
Click to expand...
I agree to a point. The transfer policy is creating parity, but only for the top 20-25 teams. The other 110+ teams in the FBS are just breeding grounds for the bigger schools which have more money and more recruiting appeal.

If a smaller school recruits, trains, and matures a quality player, they can't keep them past their sophomore year because the bigger schools snatch them up. Example: LSU didn't cultivate Sam Leavitt, they just harvested him from other schools. LSU is a top contender, in large part because of Leavitt. Michigan State and Arizona State.................are not. If either of those schools had been able to retain his services, who knows where they would be now.
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osu1991
T
telstar_1
reubenray said:
A lot of upsets yesterday, but my LSU Tigers won.
Click to expand...
Coach says afternoon game result of SEC "conspiracy". The rivalry game vs. Ala. will kick off in the afternoon at Baton Rouge rather than at night, which head coach Lane Kiffin says is intentional in order to neutralize fan craziness and noise, which is believed to help lead to wins for squads playing at home. "Obviously the SEC wanted to change this year from how it had been to give LSU less advantage, (considering) how well LSU plays at night and how intimidating it is to play here. So I guess when I look at it that way, I'm not surprised."

But he's come up with an ingenious solution. "Go to bed earlier Fri. night, then start your day earlier. Have breakfast earlier. Start drinking earlier. Whatever your routine is, just move it up."

Meantime ads have been running for a "Protect College Sports Act" moving through Congress.
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Bruce
Bruce
Supporting Founder Lifetime Supporter
Last reply · posted in Internet Television (IPTV) Discussion Forum

Traditional/Streaming Live TV Providers Losses, 3rd Quarter 2026 Edition

Comcast is the first to report, with a massive 274,000 loss in video subscribers.

In the 3Q of 2016, Comcast had 21.42 million video subscribers and was the #1 provider, now at 10.39 million and is the #3 Provider, YTTV is #2 ( who also surpassed DirecTV-8 Million and Dish-under 5 Million), Charter/Spectrum is #1.

cordcuttersnews.com

Comcast Just Lost 274,000 TV Customers & 144,000 Internet Customers In Just Three Months | Cord Cutters News

Comcast Corporation reported its third-quarter 2026 results on October 22, showing continued erosion in its domestic residential broadband internet and video customer bases as competitive pressures intensified across the connectivity market. The company recorded a net loss of 144,000 domestic...
cordcuttersnews.com cordcuttersnews.com
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Tom Speer
Tom Speer
Optimum, which bought up our previous cable company, Suddenlink (originally COX), replac ed all of their coax disdribution with Fiber several years ago. They ran new fiber links to the house, but installed RFOG (RF over glass) devices on the outside of the house, which makes the house coax system look like a cable system. They used DOCSIS modems and of course we had the same assymetric bandwidth of cable internet. When I called them a couple years ago, and said I had installed a connection to the local Fiber provideer, MetroNet, They panicked and offered me the 300 MBit "Fiber powered" cable service for $20 per month. They were bleeding customers. I cancelled my Metronet and went with the $20 deal for a year, even though I didn't like the old cable technology.

Then T-moble Fiber struck a deal with Metronet Fiber where T-mobile would take over the marketing, billing and customer relations for residential Customers. They offered a "Founders Deal" for 2 Gigabit service, symmetric speeds, for $70 per month for new customers. That included all taxes and fees and was guaranteed for 10 years. I couldn't resist. That deal is no longer offered, but I am set for 9 more years.

Now the successor to the old local telephone company, Brightspeed has also installed a modern Fiber system in the neighborhood, but won't be getting my business. But their Fiber technology is also superior to Optimums cable based system.

With Fiber competition, the cable companies are eventually doomed.
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Foxbat
Foxbat
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
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S
savarese04
Foxbat said:
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
Click to expand...
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
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ncted
ncted
savarese04 said:
similar situation. almost every neighborhood around me has fiber, but our 3 block area. I called AT&T and was like, how hard is it to bring fiber over about 200 feet (I am closest to the folks with fiber and can see it on the poles from my front door); crickets and very frustrating.
Click to expand...
"Business Intelligence" is more of an oxymoron than Military Intelligence.
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TRG
TRG
Foxbat said:
Meanwhile, my neighbor 300' away has gigabit fiber, and I'm stuck with copper solutions.
Click to expand...
I have gigabit fiber in an underground box on my property. But it's not lit up yet so I'm stuck with copper too. For now anyway.
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G
garyreno
Last reply · posted in DISH Network Support Forum

Updated to H715 on a Hopper 3 from H713

After a strange reboot last night in the middle of viewing, this morning several more reboots and about a half an hour download.
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Almighty1
Almighty1
Just did the update check manually about an hour ago with Hopper 3 on H713 and Hopper Plus on P15403.
Noticed something new when I clicked on the Update Software, it presented a pop-up as follows:
"Update software 1573
Update later Update now Cancel" with those three buttons which did not exist before.

After updating the H715 - I guess there must be major bugs as both H709 and H714 were skipped.

So here are the issue(s):

Issue #1
It did fix the problem with H713 which was:
"One of the problems I am seeing is that the Available Joey Software section no longer is showing the Android TV versions even after a manual software reset twice and the nightly reboot. Until it does, nether Technician Android TV download and Hopper Plus is able to check, download and update the Android TV software."

This was a major problem with H703.

H710 removed that dependency so H711 and H712 were working without that dependency but H713 brought it back which is fixed in H715 as no P versions or Android TV versions are shown in the Available Joey Software on the main Diagnostics screen.
However, with that said, the TECHNICIAN SETTINGS, Download ATV (Android TV) Files is not working correctly as the Download ATV Files shows:
"Download ATV Files 3000
Download in progress. This operation will be
complete when the files are downloaded

Joey 4 : P554- Failed
Joey 4 : P55403- Failed
Wireless Joey 4 : P654- Failed
Wireless Joey 4 : P65403- Complete
HopperPlus : P154- Complete
HopperPlus : P15403- Failed

OK"
From what I can tell, each of them goes through the Downloading followed by the Processing stages first before it goes into the Failed or Complete stage. It seemed to be going in a loop earlier as it will start downloading from the first item being the Joey 4 each time before it eventually stopped. This is the first time ever since 2023 that I had ever seen it Failed.

With that said, the dependency appears to still be required for the Hopper Plus to check, download and update the Android TV software as it says Failed, No Target when going to "Device Preferences", About, "Software Update"

Issue #2
Still cannot cast to Hopper 3 with Hopper Plus(Software P15317) with the Hopper Plus "Google Chromecast Built-In" feature" as it shows up as a casting device when the Hopper Plus is online and disappears when the Hopper 3 and Hopper Plus does it's nightly reboots but times out when one tries to cast to it and always shows up as Not available in the Google Home app on Android phone. No one else anywhere on the internet had confirmed whether it is working for them or not. Per brittanygarden in DM on October 16, 2026:
"We've been working with Google on this. We have a fix on the Google side projected for Q4. I know we're in Q4 now, but I will try to get a narrowed down timeline for you."

brittanygarden and Rick Durham

jsmit86 and naptime - If you are able to use H715, does the issue mentioned below still exist?
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Booredatwork.com
· posted in BooredAtWork.COM

Sony MDR-3R Walkman USB-C Headphones

Time for another AWESOME video from BoredAtWork!


View: https://www.youtube.com/shorts/DJ9tHdzvSUQ


Direct YouTube Link - Sony MDR-3R Walkman USB-C Headphones
Booredatwork.com Website
Booredatwork on Facebook
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Earth’s New Mini Moon: Meet Asteroid 2026 QQ8

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/6kVDC3xcUVE


Direct YouTube Link - Earth's New Mini Moon: Meet Asteroid 2026 QQ8
TWIT's Website
TWIT Live Feed
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dishstaller
dishstaller
Pub Member / Supporter Lifetime Supporter
Last reply · posted in The Chit Chat Club

Color blind man sees full colors for first time at age 66

Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
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Bobby
Bobby
dishstaller said:
Videos like this can make you appreciate the things we take for granted.


View: https://www.youtube.com/shorts/a2cgQidHQJI
Click to expand...

That brought tears to my eyes.
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dishstaller
dishstaller
Bobby said:
That brought tears to my eyes.
Click to expand...
Really...REALLY hate to do this to you Bobby, but....


View: https://www.youtube.com/watch?v=LsOo3jzkhYA&pp=ygUed29tYW4gaGVhcnMgZm9yIHRoZSBmaXJzdCB0aW1l
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dishstaller
dishstaller
Okay....if you think you can take it....this one brought tears to my eyes when I first saw it and did again just now.


View: https://www.youtube.com/shorts/i5UCDwHMatg?feature=share
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dishstaller
dishstaller
This came up in my suggestions probably because of the video I posted. I had NO idea exactly what being color blind actually was. Now I understand why that man was so blown away with seeing the trees......a lot of color blind people see green as brown, so grass, trees, etc all look brown.


View: https://www.youtube.com/watch?v=i18_RngKJDQ
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Juan
Juan
Its a shame nobody told him orange was blue and red was purple etc etc etc
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T
telstar_1
Often people who have organic vision or hearing activated as adults after never having had it cannot practically utilize it because their brains never developed the massive neural network needed to make sense of any of it.

Well, he sees in color, just differently. Can't he just enjoy that? My granny had anachromatic color blindness, meaning pretty much like a b&w tv
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