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lacubs

Last reply Feb 26, 2011 · posted in DIRECTV General Forum

Is Directv customer service this terrible or just us?

Is Directv customer service this terrible or just us? Tonight I my mom had my call for an upgrade to DVR/On-Demand and others questions, Mine mom own a local restaurant, so she is profession women but we both handicapped, they told us we can hook the DVR/On-Demand box by our self how is that possible without a tech? Then, I ask my mom to ask Directv if we were eligible for our locals for free. At first they said yes! Then they couldn't figure how to turn them on they made do all type of stuff and they told us might need a dish then amazing 2 hr later they told us if we paid for them we can get them, of course we did and the channels pops without a problem, but why lie to us, they see our bill and its not cheap, I don't understand why we keep running into this with Directv

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ranmic

Feb 25, 2011

I realize people will get bad CS periodically, but in the 2 1/2 years I've been with Direc and made about 5 calls for small issues I've always received good service. But that's just me.

Spider John

Feb 25, 2011

I have rarely had a problem with the CSRs, but the overall experience, has of late gone downhill for us. I've had DTV for about 10 years now and I got an email back in Oct. giving me a free movie for being a loyal customer. Just use it within 3 months(I assume it's fallout from the Dish campaign of late) Anyway, We used it over the holidays in December to watch "The Sorcerer's Apprentice" ( Meh, but worth the price). The $5.99 charge showed up on my Jan. bill so I called them up and the CSR said "don't worry it just takes a couple of extra weeks to clear that charge" I said fine and paid the bill minus the movie charge. I logged on to pay my Feb. bill tonight and saw a red flag on my bill that said past due, pay immediately. Called again, the automated system told me I was past due and to pay immediately. When I finally got a live person, this time the CSR cleared the charge herself and apologized.

I understand stuff happens and sometimes there are snafus, but c'mon DTV, if you're going to throw loyal customers a bone, don't turn the reward in to a hassle for you're customers. Not good PR.

lacubs

Feb 26, 2011

well at 8am today 1 tech and 1 super came, and they was shock what they found my line had about 8in hole in it, they never seen anything like it. they were taken picture of it

raoul5788

Feb 26, 2011

lacubs said:
well at 8am today 1 tech and 1 super came, and they was shock what they found my line had about 8in hole in it, they never seen anything like it. they were taken picture of it

I love to see a picture of that!

lacubs

Feb 26, 2011

ye but anyways one thing they did they no other tech (10) did was go find mine wire, no other tech even went outside, they kept giving me new boxes, even last week when i got my DVR the tech use the 2nd line from mine brother room but he never went outside, and went he hook it up and would download the information its would stop and do "searching for satellite" and he didn't pick up on it, but, now i got 1 line coming in with 2 signals i guess

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klang

Pub Member / Supporter Lifetime Supporter

Last reply 34 minutes ago · posted in TV Shows

Star Trek: Starfleet Academy - Paramount+

Season 2 order already in hand:

'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1

I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.

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klang

Jul 28, 2025

I'm sure I will watch at least the first episode but I am not optimistic.

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klang

Oct 11, 2026

klang said:
I'm sure I will watch at least the first episode but I am not optimistic.

Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.

Reactions: MikeD-C05

MikeD-C05

Oct 11, 2026

klang said:
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.

Yeah, the foot stuff was just nasty. I kept thinking of how dirty her feet would get traipsing around shoe-less. Funny, I love being shoe less at home and never wear shoes indoors in my home for long, but seeing her laying on all her furniture with her bare feet hanging out just kind of grossed me out.

Reactions: long_time_Dish

harshness

Oct 13, 2026

MikeD-C05 said:
I kept thinking of how dirty her feet would get traipsing around shoe-less.

Where would this "dirt" come from? Dead skin and dandruff?

Reactions: Jimbo

MikeD-C05

Sunday at 12:51 PM

harshness said:
Where would this "dirt" come from? Dead skin and dandruff?

There would still be dirt ,dust in the future I am sure. So walking around the station like she did she would get stuff on her feet. I am sure the robot vacuum is still going to miss stuff, with all those different alien species running around there.

Reactions: Howard Simmons and long_time_Dish

harshness

Sunday at 2:00 PM

MikeD-C05 said:
There would still be dirt ,dust in the future I am sure.

Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.

MikeD-C05

Yesterday at 1:35 PM

harshness said:
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.

I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.

Reactions: long_time_Dish

osu1991

Yesterday at 1:59 PM

MikeD-C05 said:
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that.

Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though :clapping

klang

Yesterday at 2:04 PM

I just thought her behavior, including the bare feet thing, was disrespectful to her position.

Reactions: long_time_Dish

harshness

34 minutes ago

MikeD-C05 said:
I don't know, but I still don't like her walking through the station or the academy with out her shoes.

That is your right.

I couldn't buy hiding behind the dirty-feet argument.

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dfergie

Staff member HERE TO HELP YOU!

Last reply 38 minutes ago · posted in The Chit Chat Club

Gas Price Info With National Gas Temperature Map

Stumbled across this ... http://www.gaspricewatch.com/USGas_ZipSearch.asp
I found no local prices, although it did show stations at my location...
Added these to this post...
USA National Gas Temperature Map
State By State Gasoline Taxes
Gas Buddy

Ethanol Free Stations

5557 Replies · 460893 views

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harshness

Sunday at 11:30 AM

I wonder if California is getting into the Winter formula.

harshness

Yesterday at 9:34 AM

In Oregon, our premium boat gas is about a dollar more than our corn premium. Several stations only offer the non-corn premium grade.

Bobby

Today at 11:14 AM

Regular$5.899
Premium$6.299
Diesel$7.999
at Costco, Rohnert Park.

dishstaller

Today at 12:45 PM

Diesel is all over the place around here. Saw it yesterday from $5.37 to $6.17...not sure what the obsession was with ending in 7

dfergie

Today at 1:07 PM

$4.09 - $4.29, real gas $4.69...

harshness

38 minutes ago

harshness said:
I wonder if California is getting into the Winter formula.

It turns out I was justified in my suspicion.

Gavin Newsom somehow authorized the temporary move of the distribution date of the Winter blend to September 28th.

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply 50 minutes ago · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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Bobby

Today at 11:11 AM

Gonna Send You Back To Georgia (A City Slick) - Timmy Shaw

dishstaller

Today at 12:48 PM

Detroit Rock City - KISS

Reactions: FTA4PA, RaiderPower and gms49ers

long_time_Dish

Today at 4:41 PM

We Built This City - Jefferson Starship

Reactions: gms49ers

sdfntx

Today at 4:44 PM

Built For Comfort - Omar & the Howlers

harshness

50 minutes ago

On a Bicycle Built for Two [originally "Daisy Bell"] - Nat King Cole

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TWiT Tech Podcast Network

Today at 4:42 PM · posted in TWiT Tech Podcast Network

Security Now 1101

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=ojDkPVLnkNI

Direct YouTube Link - Security Now 1101
TWIT's Website
TWIT Live Feed

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jamieh1

Last reply Today at 3:35 PM · posted in DIRECTV Programming Forum

FAST Channels added to DIRECTV Stream/Internet

DIRECTV Stream/Internet added Ch 4105 SportsGrid

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KyL416

Aug 24, 2026

Now testing:
DP World Tour
F1 Channel
Game Show Central
Law & Crime
Military Makeover
MotoGP Channel
Yahoo! Sports Network

Reactions: yetimizer361, mario315, RaiderPower and 1 other person

KyL416

Sep 9, 2026

Now live:
4101 Yahoo! Sports Network
4121 DP World Tour
4195 F1 Channel
4196 MotoGP Channel

Reactions: Mr Tony, RaiderPower, mario315 and 1 other person

KyL416

Sep 22, 2026

Now live:
4275 Law & Crime
4364 Military Makeover Channel

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KyL416

Oct 6, 2026

Game Show Central is now live on channel 4342

Reactions: Mr Tony, mario315 and RaiderPower

KyL416

Today at 3:35 PM

KyL416 said:
Now live:
4101 Yahoo! Sports Network
4121 DP World Tour
4195 F1 Channel
4196 MotoGP Channel

It only took them 41 days to announce it

Reactions: Mr Tony

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BlackHitachi

Supporting Founder

Last reply Today at 2:54 PM · posted in Movie Talk

Last & Next Movie Watched

Since the Reds have there thread we should too!

Last watched Nine inch Nails
Next 3:10 to Yuma

5391 Replies · 510663 views

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osu1991

Oct 9, 2026

View: https://youtu.be/9j3vxhzM8MY?is=Rs1cY1FQAiRWi87i

Come September (1961)
Rock Hudson and Gina Lollobrigida with Sandra Dee and Bobby Darin

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Yespage

Oct 11, 2026

Simple, charming. Entire premise is quite silly but Cary Grant carries it across the line in good fashion.

Reactions: "MysteryMan", teachsac, long_time_Dish and 2 others

telstar_1

Oct 11, 2026

Last: The Social Reckoning. Spoiler alert, they make Zuck look like a...

Foxbat

Saturday at 10:51 AM

Since it was already "paid" for, I spent the two hours of my time watching the John Cena action movie on Apple TV, "Matchbox The Movie" even though the reviews were brutal. It was better than I expected, so I didn't feel like I had wasted an afternoon watching it. But it felt like another "Reacher"/"Neghley"/"Mission: Impossible"/"Fast & Furious" crash and blow stuff up with lots of automatic gunfire mixed in movie featuring covert CIA operatives.

I don't think we'll get a follow-up movie from this. I expect Mattel will have other toy lines to exploit.

Reactions: long_time_Dish and osu1991

"MysteryMan"

Today at 2:54 PM

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TWiT Tech Podcast Network

Today at 2:42 PM · posted in TWiT Tech Podcast Network

MacBreak Weekly 1047

Time for another AWESOME video from the TWIT Network!

View: https://www.youtube.com/watch?v=w4lDymQdOo0

Direct YouTube Link - MacBreak Weekly 1047
TWIT's Website
TWIT Live Feed

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Gary Toma

Staff member Pub Member / Supporter Cutting Edge

Last reply Today at 2:37 PM · posted in DIRECTV Technical Resources Forum

DIRECTV Transponder Map ~ Data 10/14/2026

The TPN Map Excel Presents all DIRECTV Channels:

National (50-States or wide/NAT+PR beams)
Local (Local-Into-Local or narrow/Spot beams)

Additional tabs provide:

OTA the (Over-The-Air) Database
VOD (Video On_Demand) Records
Offline Records
Engr Records
Net Decoder a graphic presentation of all satellites and transponders

Domestic Satellites
@99W...... D11, D14
@101W.... D16
@103W.... D12, D15
@110W.... D5
@119W.... D8

Understanding the TPN Map

Making Sense of the TPN Map Display Conventions

DIRECTV_TPN_Map_261014.xlsx 1,874 KB

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KyL416

Oct 8, 2026

PISTONS and THUNDER are finally testing on the stream server. PISTONS is showing the Ion/Scripps Sports promo loop filler that their NHL and WNBA feeds have, THUNDER has a "You are watching Thunder+" slate

The Clippers still haven't officially announced their TV plans beyond 10 simulcasts on KTLA, but the NBA's FAQ for ClipperVision is now live. The CLIPPERS feed is currently showing a loop of their Hawaii preseason game.

The Heat still haven't announced their West Palm Beach or Fort Myers affiliates. Since WPLG is streaming the games for free via their app, I doubt we'll be seeing the return of WPLG on stream.

So far nothing testing for the Bucks, Magic, Hawks or Hornets.

Reactions: mario315 and TheRatPatrol

KyL416

Thursday at 7:30 PM

KyL416 said:
The Heat still haven't announced their West Palm Beach or Fort Myers affiliates. Since WPLG is streaming the games for free via their app, I doubt we'll be seeing the return of WPLG on stream.

West Palm Beach is getting it on WTCN-CD/43 MNT. Still nothing for Fort Myers

Also, the Thunder's deal for KSBI/52 OKC and KQCW/19 Tulsa will be via a special cable and DIRECTV only feed of those stations. OTA viewers and Dish customers will be limited to 10 games.

Reactions: mario315, Mr Tony and Nate.O’Brien

dtv757

Friday at 9:12 AM

Thanks for the updates on CW norfolk
Hopefully comes to sat soon!!

dtv757

Saturday at 8:34 PM

Not seeing 44 (WVBT-DT/44 CW Norfolk ) on my D* app for firestick

KyL416

Saturday at 8:44 PM

It's only available for streaming customers, they still haven't added that batch of CW stations to satellite.

Even if it was, satellite customers still can't stream their CW affiliates via the app, just the Big 4, select PBS stations and some independents (mainly the ones that have full season NHL/NBA rights)

Reactions: dtv757 and Mr Tony

KyL416

Today at 2:37 PM

WCWW/25 CW South Bend and WBKP/5 CW Marquette are now testing on the stream server. These are both already available on satellite.

Now live in the satellite guide:
663-2 PISTONS
675 THUNDER
693 CLIPPERS

Reactions: Mr Tony

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Bobby

Supporting Founder Lifetime Supporter

Last reply Today at 1:54 PM · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.

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Bobby

Oct 13, 2026

CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.

Reactions: Foxbat and charlesrshell

Bobby

Oct 13, 2026

NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.

Reactions: long_time_Dish and charlesrshell

Bobby

Thursday at 3:57 PM

CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.

Reactions: Foxbat and charlesrshell

Bobby

Yesterday at 2:37 PM

CFB, Ole Miss at Texas, Saturday 10-24, 4:30PM PDT, Channel 148-03.

Reactions: charlesrshell

Bobby

Today at 1:54 PM

CFB, Indiana at Michigan, Saturday 10-24, 9AM PDT, Channel 148-01.
CFB, BYU at UCF, Saturday 10-24, 12:30PM PDT, Channel 148-01.

Reactions: Foxbat and charlesrshell

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Linus Tech Tips

Today at 1:33 PM · posted in Linus Tech Tips

I Gotta Stop Following Advice From Reddit

Time for another AWESOME video from Linus Tech Tips!

View: https://www.youtube.com/watch?v=LGA4ZFr-hfo

Direct YouTube Link - I Gotta Stop Following Advice From Reddit
Linus on Facebook
The LTT Store