Sirius Customer Service and there supposedly supervisors read off written notes.
Here is the response I got from Sirius over email
My question was
I was denied a offer sent by mail for Sirius Everything for $77 dollars because I subscribe to Travel Link. I was told the $77 dollar offer could not be used because the ESN was already taken with Travel Link. I was escalated 3x and I still have nothing but Travel Link.
Why in the world would I be sent a offer by mail and Sirius deny me because I subscribe to Travel Link? I pay full price for Travel Link and I am fine with that BUT I am denied any specials because my ESN cannot do a $77 dollar special BUT I was offered both at full price by the same Sirius representative?
I feel I have been totally done wrong. I received this letter yesterday signed by Joe Zarella. Maybe this Chief Service offer needs to be made aware that Sirius is turning away business and not fulfilling what they offer.
After approx. 30 minutes of holding, transfers etc. I have the same subscription of Travel Link and no Music.
This is wrong. Do not make a offer you cannot fulfill. I would like a resolution team to look at this and resolve this issue.
Thank you
There answer was:
Thank you for contacting SiriusXM regarding promotional packages. We sincerely apologize for any inconvenience this may have caused.
As per inquiry, from time to time, we may offer a service on a multi-month commitment or promotional basis. In such event, you agree to make payments for the service to be received and ordered by you in accordance with the terms of the applicable billing plan and promotion that you agree to, including payments of any early termination fees if you terminate the service prior to the end of a minimum commitment period. If you had received an offer, please contact the number listed on the mail that you received.
We are hoping for your kind consideration and we do apologize for any inconvenience that this may have caused you.
We hope you are enjoying SiriusXM's 100% commercial-free music and entertainment programming. We are committed to providing you with the best in listener care. If you have any questions, feel free to reply to this email.
And you can always manage your account online 24/7 by clicking
Home - SiriusXM Radio.
Now, Does that make any sense? LOL