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I am literally livid right now. I have been a loyal Dish customer since 2004. My account is still billed through AT&T as that was the way they did it then. Of course now AT&T has an agreement with DirecTV, but I digress. I have America's Everything, Dish HD Platinum, full HD and 4 Receivers (a 722 and a 612 (in my house) and a 311 and a 625 (at my cottage up north which I only use 4 or 5 times a year)). I usually shut off the 311 and 625 in the fall and reactivate them in the spring. I am digressing again.

Anyway, as you all know the HD Platinum package has been renamed Blockbuster Movie Pass. I recently told Netflix to shove it as they are completely inept and reactivated my old Blockbuster by mail account. They are giving me a month free and at the end of October will start charging me $9.99/month. Well, since I already have Blockbuster Movie Pass through Dish I would be stupid to pay Blockbuster an additional $9.95/month. Yesterday I attempted to activate the Blockbuster by Mail service on Dish.com and was unsuccessful. I called Dish customer support and was told that because I was being billed by AT&T that would not work, but if I unbundled my Dish account from AT&T and had Dish bill me separately he could make it work. The reality is that I plan on ditching AT&T anyway because I have 2 landlines that get minimal use and I am planning on switching them to VOIP. So I told him go ahead and do it. He even offered me a $10/month credit for a year because I would be losing the AT&T bundling discount.

Fast forward to today. None of the Platinum (Blockbuster Movie Pass) channels are working. I called Dish and received 2 different stories. One said I needed to cancel my AT&T/Dish account, return the equipment and setup a new account with Dish direct. I am not necessarily opposed to that as like I stated earlier I plan on giving AT&T the boot, but I will not tolerate any interruption in service. The last agent I spoke to in customer loyalty said she would try to fix the problem but it could take 3 to 5 business days. If that is the case I won't even watch TV as I refuse to accept sub-standard service.

Basically, if there is not a resolution to this in 24 hours, Comcast will be called and Dish loses an over 7 year customer (unfortunately if I do that I will lose my service at the cottage but I refuse to deal with ineptitude).

Perhaps one of the DIRT folks can look into this and let me know what my real options are.

Scott, you run a great website here. I truly enjoy all the threads. This may even get me to post more often.

Thank guys.

Rob