I am literally livid right now. I have been a loyal Dish customer since 2004. My account is still billed through AT&T as that was the way they did it then. Of course now AT&T has an agreement with DirecTV, but I digress. I have America's Everything, Dish HD Platinum, full HD and 4 Receivers (a 722 and a 612 (in my house) and a 311 and a 625 (at my cottage up north which I only use 4 or 5 times a year)). I usually shut off the 311 and 625 in the fall and reactivate them in the spring. I am digressing again.
Anyway, as you all know the HD Platinum package has been renamed Blockbuster Movie Pass. I recently told Netflix to shove it as they are completely inept and reactivated my old Blockbuster by mail account. They are giving me a month free and at the end of October will start charging me $9.99/month. Well, since I already have Blockbuster Movie Pass through Dish I would be stupid to pay Blockbuster an additional $9.95/month. Yesterday I attempted to activate the Blockbuster by Mail service on Dish.com and was unsuccessful. I called Dish customer support and was told that because I was being billed by AT&T that would not work, but if I unbundled my Dish account from AT&T and had Dish bill me separately he could make it work. The reality is that I plan on ditching AT&T anyway because I have 2 landlines that get minimal use and I am planning on switching them to VOIP. So I told him go ahead and do it. He even offered me a $10/month credit for a year because I would be losing the AT&T bundling discount.
Fast forward to today. None of the Platinum (Blockbuster Movie Pass) channels are working. I called Dish and received 2 different stories. One said I needed to cancel my AT&T/Dish account, return the equipment and setup a new account with Dish direct. I am not necessarily opposed to that as like I stated earlier I plan on giving AT&T the boot, but I will not tolerate any interruption in service. The last agent I spoke to in customer loyalty said she would try to fix the problem but it could take 3 to 5 business days. If that is the case I won't even watch TV as I refuse to accept sub-standard service.
Basically, if there is not a resolution to this in 24 hours, Comcast will be called and Dish loses an over 7 year customer (unfortunately if I do that I will lose my service at the cottage but I refuse to deal with ineptitude).
Perhaps one of the DIRT folks can look into this and let me know what my real options are.
Scott, you run a great website here. I truly enjoy all the threads. This may even get me to post more often.
Thank guys.
Rob
Anyway, as you all know the HD Platinum package has been renamed Blockbuster Movie Pass. I recently told Netflix to shove it as they are completely inept and reactivated my old Blockbuster by mail account. They are giving me a month free and at the end of October will start charging me $9.99/month. Well, since I already have Blockbuster Movie Pass through Dish I would be stupid to pay Blockbuster an additional $9.95/month. Yesterday I attempted to activate the Blockbuster by Mail service on Dish.com and was unsuccessful. I called Dish customer support and was told that because I was being billed by AT&T that would not work, but if I unbundled my Dish account from AT&T and had Dish bill me separately he could make it work. The reality is that I plan on ditching AT&T anyway because I have 2 landlines that get minimal use and I am planning on switching them to VOIP. So I told him go ahead and do it. He even offered me a $10/month credit for a year because I would be losing the AT&T bundling discount.
Fast forward to today. None of the Platinum (Blockbuster Movie Pass) channels are working. I called Dish and received 2 different stories. One said I needed to cancel my AT&T/Dish account, return the equipment and setup a new account with Dish direct. I am not necessarily opposed to that as like I stated earlier I plan on giving AT&T the boot, but I will not tolerate any interruption in service. The last agent I spoke to in customer loyalty said she would try to fix the problem but it could take 3 to 5 business days. If that is the case I won't even watch TV as I refuse to accept sub-standard service.
Basically, if there is not a resolution to this in 24 hours, Comcast will be called and Dish loses an over 7 year customer (unfortunately if I do that I will lose my service at the cottage but I refuse to deal with ineptitude).
Perhaps one of the DIRT folks can look into this and let me know what my real options are.
Scott, you run a great website here. I truly enjoy all the threads. This may even get me to post more often.
Thank guys.
Rob
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