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So, lately I've been unable to connect to my DVR via dishonline.com. I don't have a slingbox, I'm just trying to schedule/manage recordings, not watch them on my computer.
The other day I finally got around to doing some troubleshooting on the issue. I verified that the DVR was connected and online. I attempted a soft and "hard" reset. Still no dice. So, I initiated a tech support chat. The tech had me visit Menu -> System Setup -> Diagnostics -> Analysis -> Send Status. After successfully sending in data and receiving an confirmation code, the tech said I should be able to access the DVR via dishonline.com in about 30 minutes. This successful access did not occur. I'm still unable to connect. So, tonight I initiated a new support chat. After wasting time on the most worthless chat ever (see below if you're into pain), a level two guy finally claimed that there's a known issue with dishonline.com causing my problem. Which leaves me with two questions:
1) Is there really a known issue?
2) If there is, why the hell is level 1 support not informed of this so that when I initiate a chat they can tell me right away rather than wasting so much of my time?
Here's the chat log for those interested. Enjoy.
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Angana (ID: RCZ): Hello Brain!
Brian Johnson: dishonline.com is unable to connect to my DVR (a VIP 722). If I select Menu, 6, 1, 9, 2 to get to the Network Setup screen, it shows my Connection Status as "Connected Online". Recently, I initiated a support chat about this problem and the support representative instructed me to go to Menu -> System Setup -> Diagnostics -> Analysis -> Send Status. I followed his directions and the DVR reported that it had successfully sent the status. He stated that I would be able to connect via dishonline.com in about 30 minutes. I was unable to connect 30 minutes later and am still unable to connect now.
Angana (ID: RCZ): I'm very sorry to hear that you are having an issue with DVR. I'd be happy to resolve that for you.
Angana (ID: RCZ): Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number found in the top right corner.
Brian Johnson: I'm just watching live tv right now. There's no on screen message.
Angana (ID: RCZ): Okay.
Angana (ID: RCZ): ARE YOU able to view the channels.
Angana (ID: RCZ): Are you**
Brian Johnson: yes. The only problem I have is that dishonline.com reports that it is unable to connect to my DVR.
Angana (ID: RCZ): Okay.
Angana (ID: RCZ): We will happy to assist.
Angana (ID: RCZ): I see that your VIP 722 receiver on your account.
Angana (ID: RCZ): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
Brian Johnson: Yes. Ask a question and I'll answer it.
Angana (ID: RCZ): But I see it is active on your account.
Angana (ID: RCZ): I confirmed that the channels you're missing are in the package you subscribe to. I'm going to send an authorization signal to your receiver so that it recognizes the channels and makes them available to you again. This should take 1-2 minutes.
Brian Johnson: What the hell are you talking about? I'm not missing any channels.
Angana (ID: RCZ): Please let me check that for you.
Angana (ID: RCZ): Please unplug your receiver from the outlet and leave it unplugged for 15 seconds. Plug it back in, you may have to power the receiver back on. This may take up to 2 minutes.
Brian Johnson: I already attempted this. It did not resolve the problem.
Angana (ID: RCZ): Okay.
Angana (ID: RCZ): I'm going to transfer your chat to an Advanced Technical Support agent for additional troubleshooting. They may need to replace your equipment or send a technician. I appreciate your patience, please hold.
Angana (ID: RCZ) has left the session.
Please wait while we find an agent from the CH60 - Tier II Technical Support department to assist you.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been successfully transferred to Brad (ID: V6H) with the Tier 2 Tech department.
Brad (ID: V6H): I will be happy to assist you today. Please give me a moment to access your account and review your conversation with the previous agent.
Brad (ID: V6H): I show your needing help with your sling adapter?
Brian Johnson: No. I do not have a sling adapter. I have only a VIP 722. dishonline.com is unable to connect to it.
Brad (ID: V6H): I see
Brian Johnson: dishonline.com is unable to connect to my DVR (a VIP 722). If I select Menu, 6, 1, 9, 2 to get to the Network Setup screen, it shows my Connection Status as "Connected Online". Recently, I attempted a soft reset of the DVR, then a "hard reset" by unplugging the box, leaving it unplugged for 30 seconds, then plugging it back it. This did not resolve the issue. I initiated a support chat about this problem and the support representative instructed me to go to Menu -> System Setup -> Diagnostics -> Analysis -> Send Status. I followed his directions and the DVR reported that it had successfully sent the status. He stated that I would be able to connect via dishonline.com in about 30 minutes. I was unable to connect 30 minutes later and am still unable to connect now.
Brad (ID: V6H): What are you trying to do on dish online?
Brian Johnson: Access the DVR!
Brad (ID: V6H): To access the DVR on dish online you must have a sling adapter.
Brad (ID: V6H): You cannot watch live TV or access DVR recordings without
Brian Johnson: I'm not attempting to watch live tv. I can't even connect to the DVR to schedule recordings, review recordings presently stored, etc.
Brian Johnson: I should be able to do these things without a sling adapter.
Brad (ID: V6H): Okay so you are trying to set recordings, not actually access the DVR.
Brad (ID: V6H): I'd be glad to help you with that
Brian Johnson: I should be able to see a list of the recordings on the DVR as well. I recognize I can't watch them on the computer. When I click the DVR icon in the upper right corner of the web page, I get an error that says the DVR isn't connected in spite of the fact that it is. This is the problem.
Brad (ID: V6H): Thanks.
Brad (ID: V6H): Are you at home right now?
Brian Johnson: Yes.
Brad (ID: V6H): Is the box connected to the Internet via Ethernet cable or via wireless means?
Brian Johnson: an ethernet cable
Brad (ID: V6H): Thanks.
Brad (ID: V6H): Is it going direclty to a modem, or to a router?
Brian Johnson: It's going through a router. And is connecting successfully.
Brad (ID: V6H): Thanks.
Brad (ID: V6H): On your computer what web browser are you using right now?
Brian Johnson: firefox
Brad (ID: V6H): Thanks.
Brad (ID: V6H): On your dish remote, can you please hit menu twice?
Brad (ID: V6H): It will go to the system info screen.
Brad (ID: V6H): On that screen what does it say by software version?
Brian Johnson: L721RJQD-N
Brad (ID: V6H): Thank you.
Brad (ID: V6H): I do apologize for the inconvenience Brian. We are currently tracking an issue with that portion of dishonline.com. We are aware of the issue and hope to have it resolved as soon as possible. To better assist our engineers with this, we will file a problem report on behalf of your account, using the info we have gathered from you in this chat session. Again, I do apologize for the inconvenience with this and I want to let you know, resolving this issue is currently our number one priority.
Brian Johnson: Wow, what a waste of time. Think you could let your level 1 support folks know this?
Brad (ID: V6H): Unfortunately our level one support cannot file or gather the info needed to put in an official report
Brian Johnson: So, they can't also know that there's a known issue with dishonline.com?
Brad (ID: V6H): No, they do not troubleshoot dishonline exclusively like we do.
Brad (ID: V6H): I understand your frustration. We are doing everything possible to resolve this issue quickly. Is there anything else we can assist you with today?
Brian Johnson: No.
Brad (ID: V6H): Thank you for using DISH Network chat and have a great night!
Thank you for visiting DISH Network. You may now close this window.
Your session has ended. You may now close this window.
The other day I finally got around to doing some troubleshooting on the issue. I verified that the DVR was connected and online. I attempted a soft and "hard" reset. Still no dice. So, I initiated a tech support chat. The tech had me visit Menu -> System Setup -> Diagnostics -> Analysis -> Send Status. After successfully sending in data and receiving an confirmation code, the tech said I should be able to access the DVR via dishonline.com in about 30 minutes. This successful access did not occur. I'm still unable to connect. So, tonight I initiated a new support chat. After wasting time on the most worthless chat ever (see below if you're into pain), a level two guy finally claimed that there's a known issue with dishonline.com causing my problem. Which leaves me with two questions:
1) Is there really a known issue?
2) If there is, why the hell is level 1 support not informed of this so that when I initiate a chat they can tell me right away rather than wasting so much of my time?
Here's the chat log for those interested. Enjoy.
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Angana (ID: RCZ): Hello Brain!
Brian Johnson: dishonline.com is unable to connect to my DVR (a VIP 722). If I select Menu, 6, 1, 9, 2 to get to the Network Setup screen, it shows my Connection Status as "Connected Online". Recently, I initiated a support chat about this problem and the support representative instructed me to go to Menu -> System Setup -> Diagnostics -> Analysis -> Send Status. I followed his directions and the DVR reported that it had successfully sent the status. He stated that I would be able to connect via dishonline.com in about 30 minutes. I was unable to connect 30 minutes later and am still unable to connect now.
Angana (ID: RCZ): I'm very sorry to hear that you are having an issue with DVR. I'd be happy to resolve that for you.
Angana (ID: RCZ): Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number found in the top right corner.
Brian Johnson: I'm just watching live tv right now. There's no on screen message.
Angana (ID: RCZ): Okay.
Angana (ID: RCZ): ARE YOU able to view the channels.
Angana (ID: RCZ): Are you**
Brian Johnson: yes. The only problem I have is that dishonline.com reports that it is unable to connect to my DVR.
Angana (ID: RCZ): Okay.
Angana (ID: RCZ): We will happy to assist.
Angana (ID: RCZ): I see that your VIP 722 receiver on your account.
Angana (ID: RCZ): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
Brian Johnson: Yes. Ask a question and I'll answer it.
Angana (ID: RCZ): But I see it is active on your account.
Angana (ID: RCZ): I confirmed that the channels you're missing are in the package you subscribe to. I'm going to send an authorization signal to your receiver so that it recognizes the channels and makes them available to you again. This should take 1-2 minutes.
Brian Johnson: What the hell are you talking about? I'm not missing any channels.
Angana (ID: RCZ): Please let me check that for you.
Angana (ID: RCZ): Please unplug your receiver from the outlet and leave it unplugged for 15 seconds. Plug it back in, you may have to power the receiver back on. This may take up to 2 minutes.
Brian Johnson: I already attempted this. It did not resolve the problem.
Angana (ID: RCZ): Okay.
Angana (ID: RCZ): I'm going to transfer your chat to an Advanced Technical Support agent for additional troubleshooting. They may need to replace your equipment or send a technician. I appreciate your patience, please hold.
Angana (ID: RCZ) has left the session.
Please wait while we find an agent from the CH60 - Tier II Technical Support department to assist you.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
You have been successfully transferred to Brad (ID: V6H) with the Tier 2 Tech department.
Brad (ID: V6H): I will be happy to assist you today. Please give me a moment to access your account and review your conversation with the previous agent.
Brad (ID: V6H): I show your needing help with your sling adapter?
Brian Johnson: No. I do not have a sling adapter. I have only a VIP 722. dishonline.com is unable to connect to it.
Brad (ID: V6H): I see
Brian Johnson: dishonline.com is unable to connect to my DVR (a VIP 722). If I select Menu, 6, 1, 9, 2 to get to the Network Setup screen, it shows my Connection Status as "Connected Online". Recently, I attempted a soft reset of the DVR, then a "hard reset" by unplugging the box, leaving it unplugged for 30 seconds, then plugging it back it. This did not resolve the issue. I initiated a support chat about this problem and the support representative instructed me to go to Menu -> System Setup -> Diagnostics -> Analysis -> Send Status. I followed his directions and the DVR reported that it had successfully sent the status. He stated that I would be able to connect via dishonline.com in about 30 minutes. I was unable to connect 30 minutes later and am still unable to connect now.
Brad (ID: V6H): What are you trying to do on dish online?
Brian Johnson: Access the DVR!
Brad (ID: V6H): To access the DVR on dish online you must have a sling adapter.
Brad (ID: V6H): You cannot watch live TV or access DVR recordings without
Brian Johnson: I'm not attempting to watch live tv. I can't even connect to the DVR to schedule recordings, review recordings presently stored, etc.
Brian Johnson: I should be able to do these things without a sling adapter.
Brad (ID: V6H): Okay so you are trying to set recordings, not actually access the DVR.
Brad (ID: V6H): I'd be glad to help you with that
Brian Johnson: I should be able to see a list of the recordings on the DVR as well. I recognize I can't watch them on the computer. When I click the DVR icon in the upper right corner of the web page, I get an error that says the DVR isn't connected in spite of the fact that it is. This is the problem.
Brad (ID: V6H): Thanks.
Brad (ID: V6H): Are you at home right now?
Brian Johnson: Yes.
Brad (ID: V6H): Is the box connected to the Internet via Ethernet cable or via wireless means?
Brian Johnson: an ethernet cable
Brad (ID: V6H): Thanks.
Brad (ID: V6H): Is it going direclty to a modem, or to a router?
Brian Johnson: It's going through a router. And is connecting successfully.
Brad (ID: V6H): Thanks.
Brad (ID: V6H): On your computer what web browser are you using right now?
Brian Johnson: firefox
Brad (ID: V6H): Thanks.
Brad (ID: V6H): On your dish remote, can you please hit menu twice?
Brad (ID: V6H): It will go to the system info screen.
Brad (ID: V6H): On that screen what does it say by software version?
Brian Johnson: L721RJQD-N
Brad (ID: V6H): Thank you.
Brad (ID: V6H): I do apologize for the inconvenience Brian. We are currently tracking an issue with that portion of dishonline.com. We are aware of the issue and hope to have it resolved as soon as possible. To better assist our engineers with this, we will file a problem report on behalf of your account, using the info we have gathered from you in this chat session. Again, I do apologize for the inconvenience with this and I want to let you know, resolving this issue is currently our number one priority.
Brian Johnson: Wow, what a waste of time. Think you could let your level 1 support folks know this?
Brad (ID: V6H): Unfortunately our level one support cannot file or gather the info needed to put in an official report
Brian Johnson: So, they can't also know that there's a known issue with dishonline.com?
Brad (ID: V6H): No, they do not troubleshoot dishonline exclusively like we do.
Brad (ID: V6H): I understand your frustration. We are doing everything possible to resolve this issue quickly. Is there anything else we can assist you with today?
Brian Johnson: No.
Brad (ID: V6H): Thank you for using DISH Network chat and have a great night!
Thank you for visiting DISH Network. You may now close this window.
Your session has ended. You may now close this window.
59 Replies
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13096 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=n43A0sNukCg
Direct YouTube Link - SpaceX Seeks to Conduct 450 Starship Launches a Year in Texas!
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=n43A0sNukCg
Direct YouTube Link - SpaceX Seeks to Conduct 450 Starship Launches a Year in Texas!
TWIT's Website
TWIT Live Feed
0 Replies
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2 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68506 Replies
·
2671289 views
Marques Brownlee
Time for another AWESOME video from Marques Brownlee!
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
View: https://www.youtube.com/watch?v=scwlR0QHGOk
Direct YouTube Link - The NEW Tesla Roadster: My Honest Reaction
The official MKBHD Website!
The MKBHD Store
0 Replies
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5 views
iJustine
Time for another AWESOME video from iJustine!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
View: https://www.youtube.com/shorts/m44iKsdN1-Q
Direct YouTube Link - NVIDIA RTX Spark launch party!!!
The official iJustine Website's Website
Buy her book!
0 Replies
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14 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
168 Replies
·
7494 views
Pub Member / Supporter
Lifetime Supporter
Has anyone subscribed to NBA League Pass for 2026-27 and try to link their account to NBA.com to stream League Pass? I purchased it for 2026-27, and when I linked, I got a message saying success, but then I receive an error that my linked subscription does not include the preseason games for NBA League Pass. Is that how it has always been? I know satellite doesn't have the preseason games on the NBA League Pass channels, but I thought that I was able to stream the preseason once I linked my account on NBA.com?
2 Replies
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85 views
Supporting Founder
Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
143 Replies
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1465 views
Nah, you just don't understand how ignore works, which is why you made your own NFL thread thinking there wasn't one
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18123 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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156 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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330 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
