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So on Wednesday I got "The Bad Teacher" mailed from my queue. On Thursday my wife took it to the store and exchanged it for "The Presence". Usually I get a pretty fast email about whatever got exchanged. Not this time! I didn't get an email at all and so I checked my queue online and it still showed "The Bad Teacher" as "at home"!
But at the time I had "The Presence" at home. So today I took this one back to the store and asked what happened. The dude at the store acted like he has no idea how it works. No manager present either. So instead of helping me, he hands me a Blockbuster phone number to call. How about some customer service, since there wasn't anything else going on in the store. It isn't my fault that something got screwed up! I just did what I was supposed to do and returned rented movies!
An hour earlier, I had a chat with Dish about store exchanges who confirmed that anything in my queue can be either mailed OR picked up in the store, WITHOUT having to have another show mailed first after an store exchange and following return to the store.
The dude in there denied that this is true, and insisted to have the return envelope at the time of store exchange. He looked at me like he's seen a ghost, and didn't even take me serious with what the Dish rep told me earlier. What kind of kindergarten is this?
Anyway, at this point I started getting pretty annoyed, as was he. On a side note: I have been renting shows in that store for 10 years, so I wasn't anybody new there.
So I told him that it still shows that I have "The Bad Teacher" "at home", although I had "The Presence" in my hand to return. He insisted that it wasn't their fault. I even showed him my account on my BlackBerry. He didn't seem to care.
However I made the mistake and returned "The Presence" as well, hoping that stuff would fall into place on it's own doing that.
Very annoyed about the lack of help and feeling being patronized, I left the store. 5 minutes later, my BlackBerry goes off with a new email: It says that I returned "A" show, not WHICH one as usual, to the store as an exchange!
So I took my Berry and logged into Blockbuster to check on my queue. Well SOB!!!: My whole queue was emptied and it showed that "The Presence" was shipped to me on the 22nd (Today) with estimated arrival N/A and at the same time shows as "at home from store"!!! I just took this show BACK to the store!!
So I turn the car around and walk back into the store to spread the good news. Now the manager is there as well and she is just as annoyed as her assistant. And she even knows me since years!
She even asked why I go through all this trouble as she says, and I quote" You don't need to get any discs, you can stream all the new releases for FREE on your Dish Receiver!!! What????
Anyways, she says she's gonna pull up the history, and still seemingly annoyed goes through it and says that all the exchanges took place correctly! BULL!!!!
And then she shrugs her shoulders and walks off!!
Then her dude asks me if I called that number as he told me to! WTH?
So at this time I had the right to remain silent, but didn't have the opportunity and I said: That's it. I'm not messing with this anymore! And she turns around and asks me what I mean with that, and that I still could rent movies online! NO I CAN"T, because it says now that I have a show at home, that I just returned 10 minutes ago!
So I said, NO, I meant forget about this whole thing, I'm through with this mess! I don't have the time to spend half a Saturday with getting mad about this unprofessional crap!
And so I left the store....

BTW, there is an option online where you can report a problem with a disc, and it says there: If you returned the disc to the store, but it has not cleared your Queue, please call the store manager!:rant::rant:

Now WHAT???