DNS (Dish Net Service) installers do not have the right to refuse to work holidays, just another day in the year to Dish. It is nice of some of you to offer cookies and such, but it is against DNS policy for an installer to accept ANYTHING from a customer, from water to cookies to tips. Dish CSRs will push to schedule on holidays, even if the customer does not want it.
We don't do DNS sub-contracting installs anymore, We install what we sell so we make our own schedule. M-F most of the time. We do however have to roll on service calls for our customers that call Dish and get a CSR that won't spend 5 seconds trouble shooting and just creates a work order for us to go out on (which takes the scheduling out of our hands). Commonly on weekends and/or holidays. What Dish doesn't seem to understand is that just about every customer we call, before rolling, that is scheduled for a holiday says, "I can't believe they scheduled you guys on {insert holiday here}, we told them we didn't want it that day".
Dish creates more bad feelings with its customers scheduling on holidays than they help. Comcast and DTV don't do that, I really don't get Dishes mindset. Do they really think they are impressing their customers by coming across as cold heartless jerks?
Sorry, got me going for a minute.
Brad