So I returned to the customers house and hooked the 211 up and ran switch test, came back fine, showed signal of 80+ on 119 trans 21, 80 on 110 trans 21, all good right? Clicked ok got the 5 boxes "acquiring signal" boom complete signal loss. Tried switch test again, all good, Acquiring signal screen again, boom complete signal loss. Re-boot, no signal, switch test with no connection to dish then switch test connected to dish, all good. Acquiring signal no go. Finally I got a DPP44 switch ran switch test all good, acquiring signal all 5 boxes green, program guide good, boom it is working. So Even though many of you said a 211 will work on a DP34 it would not work just like the tech at dish said. Customer is very happy, I am happy. BTW we did an SR and dishes reply was since Dish refuses to allow customer to downgrade to 311 the customer will just have to quit being a customer BUT Dish will charge customer 20.00 a month for a year if she quit Dish. Nice!