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bjrubenstein

Last reply Jan 17, 2012 · posted in DIRECTV General Forum

HR34 only works with Samsung TVs???

I'm moving into a new house soon, and I decided to sign up with DirecTV. I placed my order for an HR24 DVR two days before the new HR34 DVR was announced, so I figured I'd call customer service and have them change my order before the installation in a few weeks.

And holy cow, what a frustrating experience! No fewer than four different CSRs AND supervisors told me that the HR34 will only work with a Samsung TV. I tried to patiently explain that they weren't correct, and that you only need a Samsung TV to utilize the RVU feature. They wouldn't budget and wouldn't let me order it.

Finally, after going in circles on the phone, I asked the last CSR to cancel my order. She said "fine, but don't try ordering an HR34 online because it won't work," and then she hung up on me. It did get canceled, and so I went back online and ordered it in about 5 minutes.

Who's training these people?!? And what a way to treat someone who really wants to become a DirecTV customer!

I hope this isn't a warning sign of bad customer service to come...

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bigdaddy10

Dec 14, 2011

Yep....I got the same thing. I already had the unit ordered and I called back for them to correct something else on the order and the 2nd level CSR told me that the HR34 would not work on my Panasonic televisions. I had a pretty big spat with Samsung that stretched out over 9 months and it resulted in them paying me for a spontaneously cracking plasma screen. Because of this I will never buy anything with the letter S on it again. I knew the CSR was mistaken and this could not be true but I was so mad after she insisted I had to have a Samsung I canceled my order. She even tried to talk me into buying a Samsung so that I could keepp the receiver and the install would continue.

I've replied to more posts on this issue in the last week then I have on everything combined in the last 2 years.

lineman20109

Dec 17, 2011

I had no problem getting the HR34 online. I even saw it laying in my driveway before the installer figured out he couldn't get 103 in the location he chose for my pole mount install.

Jimbo

Dec 17, 2011

lineman20109 said:
I had no problem getting the HR34 online. I even saw it laying in my driveway before the installer figured out he couldn't get 103 in the location he chose for my pole mount install.

Couldn't get 103 ?
Got 99 and 101 but no 103 ?
Pretty tight window he tried putting it in if thats the case, hope he moved it for you.
Very unusual to not be able to get all three.

lineman20109

Dec 18, 2011

Jimbo said:
Couldn't get 103 ?
Got 99 and 101 but no 103 ?
Pretty tight window he tried putting it in if thats the case, hope he moved it for you.
Very unusual to not be able to get all three.

Yeah he was stumped. He changed the lnbs and even left for a few hours to get different reflectors because he thought the batch he had was warped. I still say one of those 100ft tall pines was in the way... He gave up and left the pole in the ground after trying to rip it out. I called to get my money back and D insisted they send another installer out on Wednesday. So I took the time to move the pole to a different spot and bury a new run of cable to the house. He didn't want to move the pole because there was already cable buried to that spot from an ancient D setup that was there from the previous owner.

tamiraan

Dec 28, 2011

bigdaddy10 said:
Yep....I got the same thing. I already had the unit ordered and I called back for them to correct something else on the order and the 2nd level CSR told me that the HR34 would not work on my Panasonic televisions. I had a pretty big spat with Samsung that stretched out over 9 months and it resulted in them paying me for a spontaneously cracking plasma screen. Because of this I will never buy anything with the letter S on it again. I knew the CSR was mistaken and this could not be true but I was so mad after she insisted I had to have a Samsung I canceled my order. She even tried to talk me into buying a Samsung so that I could keepp the receiver and the install would continue.

I've replied to more posts on this issue in the last week then I have on everything combined in the last 2 years.

Yony, Panayonic, Tochiba etc. sounds fun without S letter.

HR34 will work on a any hdtv just like the other h2x models. The RVU client works only samsung tv, I believe someone said 6000 series. A broadband DECA will be required and will occupy one of the 5 tuners. That's all I know for now. Oh yeah, it is heavy.

hdbum

Jan 17, 2012

Update to this thread. I just tried to order the HR34. The CSR didn't know what it was so I said the HMC and guess what. "Do you have all Samsung TVs?". I thought this issue solved, but no. Here we are nearly a month later and they are still asking if all your TVs are Samsung LED. And get this, she didn't know what RVU was either. WAKE UP DIRECTV, YOUR CSRs NEED TRAINING!!!

opus902

Jan 17, 2012

I have a brand new HR34 (Sunday install) running on my Panasonic Viera Plasma (5 years old) and it looks great. I am having issues with accessing the recorded shows from my 3 H25s, but I don't think that is a TV manf. issue.

raoul5788

Jan 17, 2012

hdbum said:
Update to this thread. I just tried to order the HR34. The CSR didn't know what it was so I said the HMC and guess what. "Do you have all Samsung TVs?". I thought this issue solved, but no. Here we are nearly a month later and they are still asking if all your TVs are Samsung LED. And get this, she didn't know what RVU was either. WAKE UP DIRECTV, YOUR CSRs NEED TRAINING!!!

I just emailed them about this problem. Let's see if they get back to me or not.

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TVHabit

Last reply 34 minutes ago · posted in Free To Air (FTA) Discussion

Hybrid Dish setup

Picked up a sweet directv dish, mount, twin lnbs and a short cable.
Has anyone converted one to FTA? A Frankenstein of sorts...

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Brct203

Oct 13, 2026

would probably also work well for NHK on 101W and possibly for PBS on 99W. I used one for a while on 30W. Just keep in mind that because it's undersized for those satellites, it might work fine in clear weather but won't have much margin to account for signal degradation during rain/snow

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one_db_compression

Oct 13, 2026

If you can find one, the Shaw / Star Choice 75e ellipticals are great for use on 97, 99, and 101W. They are really just rebranded ChannelMaster 75 cm reflectors and use linear LNBFs by default out of the box.

Everyone else's mileage may vary.

Reactions: TVHabit

TVHabit

Sunday at 10:12 AM

I have read that some have converted this type dish but after giving it a good look, it's the lnb conversion that is the bottleneck. Does anyone have a picture of their attempt to configure the lnb? I watched a video on youtube from the save it for parts guy and he used duct tape! Guess it worked but I'm thinking something a bit more permanent!
Thanks to all for your interest and replies...

Titanium

Sunday at 3:38 PM

Many of us have used a universal LNBF mount (or get creative with L brackets and plumbers tape - perforated metal strapping). Use a few inches of aluminum tube (or a piece of 1x2" lumber) to extend the support arm (replacing the plastic mount used by DirecTV and Dish) to place the LNBF throat opening at the correct distance from the reflector, the correct height and at the correct angle. Nothing magical... simply place the new linear LNBF in the center at the same distance, height and angle as the current combo.
www.amazon.com/Universal-Single-Bracket-Holder-FTA-US/dp/B074L85WK2

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k4otl

34 minutes ago

To add: 101W Ku seems to be (one of if not the) strongest for me, and if I only had Ku I definitely want 101W for the music mux, it's robust FEC and strong signal help a lot. I've thought about using a used Dish/DirectTV dish at my Dads to supplement his OTA (mainly for my benefit when I visit

)

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Scott Greczkowski

Staff member HERE TO HELP YOU! Cutting Edge

Last reply Today at 5:59 AM · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne

Get it?

An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....

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long_time_Dish

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Give A Little Bit - Supertramp

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With A Little Luck - Wings

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LITTLE Willy-Sweet

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Little Deuce Coupe - The Beach Boys

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meStevo

Lifetime Supporter

Last reply Yesterday at 11:25 PM · posted in The Sports Section

NFL 2026-2027 Season

Schedule drops tomorrow. Mandatory mini camps in June. Hall of Fame game August 6th.

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meStevo

Yesterday at 11:40 AM

Hurts done for the season now

View: https://x.com/RapSheet/status/2112185275862417814

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Foxbat

Yesterday at 6:19 PM

I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

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rvvaquero

Yesterday at 9:00 PM

Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

Be nice to see a Cowboy headline like that.

Reactions: Mike0616 and osu1991

Mike0616

Yesterday at 9:35 PM

Foxbat said:
I guess even the patience of us laid-back Hoosiers has its limits:

Colts relieve general manager Chris Ballard of his duties

Colts Owner & CEO Carlie Irsay-Gordon released a statement Monday announcing the news.

www.colts.com

Can we expect to see a new coach if we say "pretty please?"

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Yesterday at 11:25 PM

Jeeez, Week 6, no lead is safe…

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Peter Parker

Supporting Founder Lifetime Supporter

Last reply Yesterday at 10:34 PM · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.

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naptime

Sunday at 1:05 AM

I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

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jsmit86

Yesterday at 9:57 AM

naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.

It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

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long_time_Dish

Yesterday at 3:57 PM

jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

Oh, you mean "soon"? :biggrin

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Almighty1

Yesterday at 4:07 PM

jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.

I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.

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navychop

Yesterday at 5:53 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

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dishstaller

Yesterday at 10:34 PM

Almighty1 said:
it will likely fix the OTA Single Tuner

Oh....you were serious

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Direct YouTube Link - This is iPhone Duo!
The official iJustine Website's Website
Buy her book!

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TWiT Tech Podcast Network

Yesterday at 10:22 PM · posted in TWiT Tech Podcast Network

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Direct YouTube Link - Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts
TWIT's Website
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teachsac

Staff member HERE TO HELP YOU!

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S.W.A.T. Exiles (Starz)

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Aug 1, 2026

Never watched the previous shows, so doubtful.

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Sep 2, 2026

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Yesterday at 8:19 AM

Started watching yesterday. Not too bad.

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Wife likes it.

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dfergie

Staff member HERE TO HELP YOU!

Last reply Yesterday at 8:36 PM · posted in TV Shows

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Stargate SG-1 cancelled, Atlantis renewed

Monday - August 21, 2006 | by Darren Sumner

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld

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reubenray

Yesterday at 1:30 PM

I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

osu1991

Yesterday at 2:00 PM

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.

pluto.tv

long_time_Dish

Yesterday at 3:47 PM

reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?

Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

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reubenray

Yesterday at 3:54 PM

long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.

Which one has O'Neil being Ancients? I am at the end of Season 8 now.

long_time_Dish

Yesterday at 8:36 PM

reubenray said:
Which one has O'Neil being Ancients? I am at the end of Season 8 now.

If I understand your question, O'Neill had the Ancient's knowledge in the "Lost City" two-part episode. That was when Anubis attacked Earth and there was a big battle over Antarctica.

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TWiT Tech Podcast Network

Yesterday at 7:22 PM · posted in TWiT Tech Podcast Network

Defender on Linux: Microsoft’s Big Security Move #shorts

Time for another AWESOME video from the TWIT Network!

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Ramy

Supporting Founder

Last reply Yesterday at 6:22 PM · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.

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Foxbat

Sunday at 6:34 PM

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Yesterday at 10:03 AM

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Mike0616

Yesterday at 11:08 AM

osu1991 said:
View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR

They get cruel sometimes, very very cruel.

. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!

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Jimbo

Yesterday at 2:11 PM

Mike0616 said:
They get cruel sometimes, very very cruel.. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!

Yup, I agree, I'd rather be 2 or 3 till the last few weeks.

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osu1991

Yesterday at 6:22 PM

View: https://youtu.be/F6KonG-9Gz0?is=NqOTlbotkS--p4aj

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HR34 only works with Samsung TVs???

Hybrid Dish setup

Song Name Game Part 3!

NFL 2026-2027 Season

Colts relieve general manager Chris Ballard of his duties

Colts relieve general manager Chris Ballard of his duties

Colts relieve general manager Chris Ballard of his duties

DISH Hopper 3 Software Version 713 Is Out

This is iPhone Duo!

Generative AI: Revolutionizing Game NPC Dialogue & Behavior? #shorts

S.W.A.T. Exiles (Starz)

Stargate SG-1 Discussion

Watch Stargate SG-1 for Free Online | Pluto TV

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2026-27 NCAA College Football