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Back in 2011, when I moved back down to Georgia, I got the Black Friday 2011 Triple Play special for $79.97/mo with a free HDDVR for 1 year, with a second year having the price go up by $10/mo.
Lo and behold, come last December my bill just well beyond that to almost double. It appeared the cable & phone went to full price, while the internet went up $10/mo. Not to mention I never got the $100 gift certificate promise in the original order.
So of course I complained. Customer service person couldn't/wouldn't help me saying they couldn't see the original agreement. So I asked for and was transferred to retention. Retention said I only signed up for a 1 yr. deal, and only my phone was a 2-yr agreement. After much arguing, he agreed to contact the promotion group and get back to me.
No call back for a few weeks, so I again called and asked for retention. The lady found the records of my call and apologized for them not getting back to me, and said the other agent would get remedial training. But unfortunately she couldn't/wouldn't solve my problem either. Talked her manager, who gave me her email and asked me to forward the email confirmations of my original order. And they would again contact promotions.
Yet another 3 weeks passes with no call back. So I email her asking WTF?
I get the following response.
"Mr. XXX, I want to start first by apologizing for not getting back with you sooner. I was mistakenly under the impression that the following information had already been presented to you. That is my fault for not following up to ensure that it had been communicated. We were able to research and find the completed third party verification for the phone services (transaction ID: be5fa33c-6184-4484-8cbf-84ca0cbd7a67) which we show was completed on 11/30/2011. However, we unfortunately do not show completion of third party verification on the 24 month agreement or contract. What I would be able to do for you is apply a current offer that we are presenting to new customers today. We no longer offer 24 month agreements anymore. What this would mean for your services is that your digital home would transition to our TV select ( same services new name) at 44.99, your internet speed would go from the current 15 MEG to our standard 30 MEG also at 44.99, you telephone would transition to new rates at 19.99 ( tax free and with 3 additional features), The cost of your DVR service would be 19.99 and the physical box is 5.00, your cable card would still be 2.00, wire maintenance is still included and we also would be including our cloud drive as well for a total cost of 136.96+TV and HSD taxes. Based on your current billing I would estimate that to be approximately at or below 6.00. That rate is good for 12 months and after the 12 months your account would roll to standard rates and that would be an increase of 20.00. How does that sound to you? Please let me know if you would want to take advantage of this. Since I did not follow up and ensure we had communicated with you I would be more than happy to have the 12 months start in January and backdate the billing a month to cover December at the new rate as well.
Thank you very much for contacting me again and letting me work with you!"
So of course I look at the current new customer offers, and they are well below $136.96.
I respond that I feel there is a bait & switch going on and that I'll be in touch with the Ga. Attorney General's office.
They later tried to call back to the house (even though I sent my cell number in the first email). I wasn't home so they left a message that they'd all back later.
I'd just cancel if I had line of site for satellite and/or DSL was available in my area.
Lo and behold, come last December my bill just well beyond that to almost double. It appeared the cable & phone went to full price, while the internet went up $10/mo. Not to mention I never got the $100 gift certificate promise in the original order.
So of course I complained. Customer service person couldn't/wouldn't help me saying they couldn't see the original agreement. So I asked for and was transferred to retention. Retention said I only signed up for a 1 yr. deal, and only my phone was a 2-yr agreement. After much arguing, he agreed to contact the promotion group and get back to me.
No call back for a few weeks, so I again called and asked for retention. The lady found the records of my call and apologized for them not getting back to me, and said the other agent would get remedial training. But unfortunately she couldn't/wouldn't solve my problem either. Talked her manager, who gave me her email and asked me to forward the email confirmations of my original order. And they would again contact promotions.
Yet another 3 weeks passes with no call back. So I email her asking WTF?
I get the following response.
"Mr. XXX, I want to start first by apologizing for not getting back with you sooner. I was mistakenly under the impression that the following information had already been presented to you. That is my fault for not following up to ensure that it had been communicated. We were able to research and find the completed third party verification for the phone services (transaction ID: be5fa33c-6184-4484-8cbf-84ca0cbd7a67) which we show was completed on 11/30/2011. However, we unfortunately do not show completion of third party verification on the 24 month agreement or contract. What I would be able to do for you is apply a current offer that we are presenting to new customers today. We no longer offer 24 month agreements anymore. What this would mean for your services is that your digital home would transition to our TV select ( same services new name) at 44.99, your internet speed would go from the current 15 MEG to our standard 30 MEG also at 44.99, you telephone would transition to new rates at 19.99 ( tax free and with 3 additional features), The cost of your DVR service would be 19.99 and the physical box is 5.00, your cable card would still be 2.00, wire maintenance is still included and we also would be including our cloud drive as well for a total cost of 136.96+TV and HSD taxes. Based on your current billing I would estimate that to be approximately at or below 6.00. That rate is good for 12 months and after the 12 months your account would roll to standard rates and that would be an increase of 20.00. How does that sound to you? Please let me know if you would want to take advantage of this. Since I did not follow up and ensure we had communicated with you I would be more than happy to have the 12 months start in January and backdate the billing a month to cover December at the new rate as well.
Thank you very much for contacting me again and letting me work with you!"
So of course I look at the current new customer offers, and they are well below $136.96.
I respond that I feel there is a bait & switch going on and that I'll be in touch with the Ga. Attorney General's office.
They later tried to call back to the house (even though I sent my cell number in the first email). I wasn't home so they left a message that they'd all back later.
I'd just cancel if I had line of site for satellite and/or DSL was available in my area.
8 Replies
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3251 views
Staff member
HERE TO HELP YOU!
Cutting Edge
Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
So let the game continue!
The last song was added by Bobby who posted...
One Meat Ball - Andrews Sisters
CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!
Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game
Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.
Example:
Long Live Rock and Roll -- Rainbow
Rainbow in the Dark -- Dio
Another example:
Ride the Lightning -- Metallica
Lightning Strikes -- Ozzy Osbourne
Get it?
An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
68501 Replies
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2670927 views
For quite a while now, people with a VIP211k have been losing their recordings on their activated external HDDs... even when there's nothing physically wrong with HDD. I believe this is an intentional and underhanded tactic that Dish is pulling in an attempt to force users away from the VIP211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
They are obviously regretting that they ever let users have a "non-dvr" dvr in the first place. You would think they would be happy charging you a $40 one time fee... and then be happy letting the customer be the one responsible for HDD failures.
Dish clearly hates the 211k bitter-clingers. This recording deletion problem is intentional (IMO), and I think it is just one more tool that they are using. Hopper and a 2-year agreement... that's what they want you to have. Think about that... a 2-year agreement... with a company $30 Billion in debt (that's with a B). What happens when all that debt causes them to drop the channel that may have been your whole reason for having Dish in the first place? Guess who's stuck with a service that no longer suits their needs... for the remainder of the 2-year agreement.
On top of that, they don't want you to install it yourself. I purchased and installed all my equipment myself. That used to be common. Now, they lie to me and tell me that my dish must be updated to use a Hopper. Funny thing is... they don't even know what dish I have because they didn't install it, and I didn't tell them. If you ask what type of dish/LNBs the hopper needs... good luck getting an answer. All they know is that whatever you have needs to be upgraded by an installer.
It is quite apparent to me that they care much more about staying in their box, than they do working with the customer. That's too bad, because it hasn't always been that way. It's like they are totally unaware of the current business environment that they are trying to compete in.
I have been a customer since 2010. I will be cancelling my service before the next period. Yeah, I know, my $1,200 a year won't make a difference to them. It just seems like they have forgotten who needs who, especially when you consider the competition in today's streaming world. But hey, they will have succeed in forcing me off the 211k.
167 Replies
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7404 views
For some reason, the satelliteguys.us site is loading a lot slower than usual on both Chrome on my Asus laptop and Safari on my iPhone.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
I'm also seeing longer appearances of the blue bar at the top and the "3 blue bars" loading symbol.
Is anyone else also having the same problem? Thanks in advance.
530 Replies
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18056 views
Remember folks... just like DNS... its always Foxbat. 
WTF… …What the Foxbat!Remember folks... just like DNS... its always Foxbat.
S
wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming youWTF… …What the Foxbat!
I know. Here's what Scott has in store for me if I get out of line:wow what a kick in the balls!!! the wife blames you when things don't work now scott's blaming you
S
OMG to freaking funny
You're no fun.
I thought I would come here and find lots of complaints about the update to the dish anywhere mobile app, but am not seeing any. It used to look just like the desktop webpage. Now you can no longer filter by sports channels or movie channels. Plus that they made it look like a big button telephone and you see fewer channels in the screen which requires more scrolling. Yes I realize you can look at sports then select which sport you want to look at, I just liked being able to see all sporting events in the guide with all other channels being filtered out. Am I alone in the wilderness on this?
7 Replies
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114 views
Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Apple has finally released their Apple TV 4K with built-in Siri and a microphone so it can respond to your queries even if you don't have the remote. It also increases in price, to $299. I had been planning on updating my current Apple TV 4K streamers, but that's $600 for the two of them, and that's a pass at this point.
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
At $299, it had better come with 256 GB of Storage, Gigabit (or better) Ethernet, the latest HDMI tech and standards, and one year of free Apple One. But it probably won't…
Apple TV 4K
Apple TV 4K. New Siri AI and hands-free control. Stunning picture and immersive HomePod surround sound. Works with your Apple and smart home devices.
www.apple.com
20 Replies
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271 views
S
. apple's been making money off of software and not hardware for a while
they all do that anyways.. ever notice your cell phone slows down when you come up for an upgrade..
. apple's been making money off of software and not hardware for a while
You should have looked in the APP STORE instead.
Supporting Founder
Several Dish offers showed up today in my account. Once you choose one the rest are removed. Offers were Showtime, Starz, AMC and others.
35 Replies
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1662 views
Not for me, mines has no mention of how long aka the offer period and the Terms and conditions the $0.00 is good for. All I see is one can lose $5.00 if you decide to remove it before day 31 after you add it to the account.
You have a different offer that is free for a shorter timeframe which is different than the one that I and bnewt saw without defining the promotion period as I sent the question to DISH Care via Facebook Messenger and this is the response I got back 20 minutes ago.
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/watch?v=Y4Edq2eavsQ
Direct YouTube Link - This Week in Space 232
TWIT's Website
TWIT Live Feed
0 Replies
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13 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/oRVxjGm0qtE
Direct YouTube Link - Tim Cook, Elton John & King Charles: A Royal Tech Event
TWIT's Website
TWIT Live Feed
0 Replies
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10 views
TFLEV
Time for another AWESOME video from TFL Electric Vehicles!
View: https://www.youtube.com/watch?v=MyF_RH1m0mc
Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
View: https://www.youtube.com/watch?v=MyF_RH1m0mc
Direct YouTube Link - Watch the New Tesla Roadster Jump, Fly and Barrel-Roll in Mid-Air!
0 Replies
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16 views
TWiT Tech Podcast Network
Time for another AWESOME video from the TWIT Network!
View: https://www.youtube.com/shorts/0k5iT-OlpdE
Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed
View: https://www.youtube.com/shorts/0k5iT-OlpdE
Direct YouTube Link - The Apple HomeView
TWIT's Website
TWIT Live Feed
0 Replies
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9 views