My reset button does nothing. I tried it. I went home last night, turned off prime time (6:00 PM), unplugged hopper and joey, left them unplugged for 30 seconds, plugged them back in and looked at my settings. Prime time was still enabled on the Joey but not the Hopper. I thought if you turned it off on the hopper it also turned it off on the Joey. So anyway, I turned it off on the Joey separately from the hopper so they both had it off, unplugged everything from the wall, let it sit, plugged it back in and re-enabled Prime Time. This morning, programs were there, but still no autohop. It simply does not work on my account no matter what I do to reset anything.