Thanks for the suggestions, but I have it set to save for 8 days and every morning at 4:30 am I go in and save the programs I want to the DVR and protect them. I have tried the reset button many times. Last night, I turned off prime time, unplugged everything from wall, plugged it all back in and looked at settings for it. Prime time was still enabled on the Joey but not the hopper. I thought if you turned it off on the hopper it turned it off on the joey also. Anyway, I turned it off on the joey, unplugged again and reset everything. I then enabled prime time, making sure 8 days was selected and all boxes had a check except for Saturday, clicked save. This morning I got up at 1:30 AM to check DVR. Autohop is supposed to be available after 1:00. It was not there. The programs were there though. There is no resetting I can do to fix the autohop, I have tried everything. All the techs do when they come is open menus on my screen, close them because setting are okay, then call their bosses and ask them what to do. Everyone is totally clueless.