?Did you get this worked out?
Update: I thought it was worked out, with the receipt of the returned Residential Gateway and the acknowledgment of the RG being received, I was told I would see the $100 credit in "one to two billing cycles". Well, I got the e-mail the other day and was surprised to see that it was for the "normal" $53 for the services and fees + taxes, and not $0. I tried calling the special Account Retention number I had been given earlier and the phone told me that I couldn't dial that number from this area(!).
After an over 70 minutes of hold time using the normal 800 number for U-verse, I talked with a CSR who actually told me that I should be paying a monthly fee for my RG. I lost my composure after fifteen minutes trying to explain my situation as it seems there were no notes on my account(!) saying anything about the failed Pace RG and the replacement 2Wire unit sent. Eventually she escalated me to the next tier and things got better (but more hold time!)
I may be boned here. AT&T says that I did not return my 2Wire residential gateway. Well, AT&T did not send me what I had, so I had to send the original Pace back in the 2Wire box as that's all I had. The nice Technical Tier CSR said that my RMA had been closed, refusing the credit, because the equipment did not match. I had no control over what was sent, so I started to get a little hot again. She said that she couldn't open the notes up without the Tracking #, and I said that I didn't have it. I was confused (this was all from the first week of September) and eventually I found the transcript on my computer of one of the online chats I had about this issue. Then I pulled up the e-mail that had the retracing number (USPS, not UPS!) and after that, things got better.
So, I am still waiting for the $100 credit for the faulty Pace Residential Gateway, and it may not get resolved until next year. I had taken the day off to get some things done around the house and I spent close to four hours getting this "resolved". Maybe I should cross-post in the "Annoyed" thread in the Pub...