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Overthehillguy
Last reply · posted in DISH Network Support Forum

Dish mounting arm too short?

I just switched from Direct TV and the installer removed the Direct satellite dish and mounted the new Dish satellite in the same location on the side of the house. After it was installed, he said he couldn't get a clear signal because part of the satellite dish was being blocked by the roof's 1 foot eave overhang. He said it had to be moved to another location, so he bolted it to the balcony rail right outside my upstairs master bedroom sliding door, where it looks very out of place. He also said that the RG6 cable that I had throughout the house wasn't good anymore because it wouldn't process the HD signal to the Hopper properly (even though I was getting HD with Direct TV with no problem) so he ended up putting the Hopper in the upstairs bedroom rather than in the den downstairs where I wanted it, and hooked it to a few feet of new "upgraded" cable. He then put the Joeys in the downstairs den and the other bedroom, and connected them to my existing RG 6 cable which he said was OK to do.

I had a friend come by today who is very knowledgeable about DISH satellite (he's the one who told me about this site), and he says that I should call them back out and have them do the installation right. He said that they used too short of a mounting arm, and he showed me just how short it was when he compared to the mounting pole on the Direct satellite dish that they took down. He also went home and got a longer mounting arm that he says Dish uses on many of their HD satellite dishes and compared it to the one the installer used. While the dimension on the tube was the same, the length of the arm looked about 3 or 4 inches longer, which he said would make the satellite dish protrude further away from the house thus clearing the eaves. He also questions the cable story because he has a hopper and 3 joey's that use RG6 cabel and said he get a great HD picture on his TV's.

Although he's willing to let me have the longer arm if dish doesn't want to relocate the satellite dish, he says that dish should move it because I could mess things up if I let my son do it. He said if dish refuses to come out that I should ask to speak to a supervisor. I guess the questions I have is did the installer not have a longer arm with him so decided to use the shorter one because he didn't want to reschedule another visit, and is he right about the cable being the reason he had to install the Hopper in the master bedroom? Any suggestions on how I can resolve this problem, or just do as my friend suggests?
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G
garys
The arm on the dish are different between Direct and Dish but there are not different length arms for Dish's dish (unless your friend is referring to the mounting arm). Also, the sats for Direct and Dish are at a different locations so the installer may be correct that Dish's dish would not work at the Direct tv location. The technology is also different between Dish and Direct as well so it is also possible that the RG-6 cable may have need to be replaced due to you getting a Hopper/Joey system. It is also possible your friend is correct as well and the installer didn't do the install correctly. If Dish installed your system, another tech should have come out a couple of days within the initial install to inspect the job which leads me to believe an independent contractor did the job. In either case you would indeed want a Supervisor to come out to inspect the job and have it redone. You do have a couple of weeks to have it corrected and you should not be charged to have it done.
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agentc13
agentc13
A Hopper/Joey installation calls for 3ghz RG6 to the Hopper. The Joey's don't require that (they can even be RG59).

There is a longer mast arm which is made for a 500+/1000+ dish. It isn't always on the vans and isn't something that will necessarily give you LOS from the previous location, but it's possible. The mast is made for the dish that gets international programming. (500+/1000+).

It sounds to me like the installer did things right although not exactly like you wanted. Your friend while knowledgeable is incorrect for at least parts of what they say. A Hopper will usually work fine on RG6 not rated to 3ghz, but Dish requires it for installation.
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sethwell
sethwell
The RG-6 cable may have needed to be replaced because the hopper requires RG-6 3GHz rated cable between it and the node. The Joeys don't need that kind and your existing cable was probably fine.

Sent from my phone using SatelliteGuys
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agentc13
agentc13
garys said:
If Dish installed your system, another tech should have come out a couple of days within the initial install to inspect the job which leads me to believe an independent contractor did the job. In either case you would indeed want a Supervisor to come out to inspect the job and have it redone. You do have a couple of weeks to have it corrected and you should not be charged to have it done.
Click to expand...
They do not QAS every job an internal tech does (usually only a handful per month). So that doesn't necessarily mean that it was a sub contractor.

To the OP,
If you don't like it mounted to the rail, did the tech ask about it first? If so, did you agree to it? If not, it may be worth getting in touch with Dish to see if you can get it moved. Did you have any other restrictions (like not on the roof)?

It's possible that it was mounted there because of Line of Sight issues. I would make sure that you can get LOS wherever else you would want it before dinging the tech with a trouble call. The longer mast may not make a difference on the LOS from the previous location.
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Stargazer
Stargazer
The newer Turbo HD Dish 1000 masts are longer than the original Dish 300/500/1000 dish masts that were installed.
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Peter Parker
Peter Parker
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

DISH Hopper 3 Software Version 713 Is Out

No idea what improvements might be involved.
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bookworm370
bookworm370
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
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naptime
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
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reubenray
bookworm370 said:
Has anyone noticed an FF stutter with 713? I used to be able to hit FF a few times and skip smoothly. After 713 (maybe 712), when I skip forward, there is a definite stutter for as many times as I have pressed FF.

Can anyone check on this and report back? Recorded programs and then press skip forward a few times to see if it's smooth? Normally, it just jumps to the right place after the skips.
Click to expand...
My wife mentioned that her remote is acting strange this morning. She hit FF and it went to 15x FF.
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dishstaller
dishstaller
reubenray said:
My wife mentioned that her remote is acting strange this morning.
Click to expand...
Had a customer call recently saying their remote was really acting up, some buttons no longer functioned. Told them to reboot the Hopper....problem fixed.
Wife bought me a t-shirt that has "have you tried turning it off and on again?"

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Foxbat
Foxbat
dishstaller said:
Wife bought me a t-shirt that has "have you tried turning it off and on again?"
Click to expand...
Here's the one I need:
1792365258110.webp
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dishstaller
dishstaller
Foxbat said:
Here's the one I need:
Click to expand...
Just ordered one....that's great.
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jsmit86
jsmit86
naptime said:
I'm getting fabulous picture on Ch. 148 4k, but zero audio with H713. This is with a recorded show (Notre Dame game). Anyone else have this? Audio is fine on every other channel.
Click to expand...
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
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long_time_Dish
long_time_Dish
jsmit86 said:
They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
Oh, you mean "soon"? :biggrin
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Almighty1
Almighty1
jsmit86 said:
It's a known issue.
For a temporary fix, go into the menu, Audio, and turn Dolby Audio "OFF". You will have PCM stereo audio.

I was able to give the tech ops team some data logs so they could diagnose the problem, and they rolled me back to H708 temporarily. It fixed that issue.

They let me know that they understand what caused the issue, and it will be fixed within a few weeks in a new update.
Click to expand...
I guess they will be busy when lots of people start asking for rollbacks to H708 now that you mention that downgrades of software does exist because it will likely fix the OTA Single Tuner and the IR Remote problems in H710-H713.
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navychop
navychop
Almighty1 said:
it will likely fix the OTA Single Tuner
Click to expand...

:popcorn
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/PSGt6dUXdnI


Direct YouTube Link - RTX Spark: NVIDIA's AI PC Powerhouse Details! #shorts
TWIT's Website
TWIT Live Feed
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SuperDish_Fan23
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum

Its crazy how the ViP922 is so rare for no reason.

Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
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HipKat
HipKat
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
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AZ.
AZ.
Well if it is because of reliability that wouldnt shock me.I went through 5 or 6 of them in little over 2 years. I loved the Sling when it worked! Saved lots of money having it in the day. That was probably 15 or 16 years ago?
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T
telstar_1
HipKat said:
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
Click to expand...
I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.
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Nominal
Nominal
telstar_1 said:
I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.
Click to expand...
You are thinking of the 921. The 922 was the first DVR with Sling functionality built in (that was eventually disabled along with the Sling Adapter for the 722s and the 1st Hopper because they relied on now-defunct Adobe Flash technology). With the bugginess described by others and the removal of its marquee feature (Sling) the 922 faded into obscurity once the Hopper 2 with built in Sling was released and they finally made the concept into a fully functional product.
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dishdude
dishdude
I had one, the front panel lighting was cool, the menus were fresh and a lot more modern looking than the ViPs. However, it was very buggy and the Sling functionality just didn't work well - I think it was due to internet speeds at the time. I think I had to pay $40 for the Sling app on my phone iirc.
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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ClarkGable
ClarkGable
Take It To The Limit - The Eagles
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harshness
harshness
ClarkGable said:
Take It To The Limit - The Eagles
Click to expand...
The two instances of "The" should have been highlighted.

Take Me to the River - Talking Heads
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dishstaller
dishstaller
Blinded By The Light - Manfred Mann's Earth Band
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Bobby
Bobby
I Saw The Light - Todd Rundgren
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long_time_Dish
long_time_Dish
Little Bit Of Light - Strange Weather
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EatMyVolts
EatMyVolts
A Little Bit of Soap -- The Jarmels
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

"You Can See Everything" Is 1 of the Century’s Best #shorts

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/A_V4A_ne8wE


Direct YouTube Link - "You Can See Everything" Is 1 of the Century's Best #shorts
TWIT's Website
TWIT Live Feed
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
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TRG
TRG
Two Chicago style hot dogs and a Fanta orange soda.
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M
Mr Tony
Little mini pepperoni pizza, green beans, apples and chocolate milk.
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dfergie
dfergie
TRG said:
Fanta orange soda.
Click to expand...
Sitting in fridge cooling off, bought 1 along with 2 Mexican Cokes at La Tienda... (I keep a few cokes stashed as well as in fridge and camper fridge)
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M
Mr Tony
Garlic cheese bread
Green beans
Apples
Chocolate Milk
Some weird noodles. ;)
(They have salad and a couple other fruits if wanted)
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TRG
TRG
Club sandwich and corn chowder. Iced tea.
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dfergie
dfergie
Chili dog bowl, water… (homemade chili)
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows

Stargate SG-1 Discussion

Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
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dfergie
dfergie
The Tokra pt 1, I know pt 2 will be next...
(came across on Pluto tv live, went to media server for "clean" version)
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reubenray
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
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osu1991
osu1991
pluto.tv

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv pluto.tv
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long_time_Dish
long_time_Dish
reubenray said:
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
Click to expand...
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
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R
reubenray
long_time_Dish said:
Well, there are a couple involving the Antarctic. "Solitudes", S1 E17 (one of my favorites), Then, "Lost City', S7 E21 and E22. Then, in the SGA pilot, "Rising", S1 E1 and E2, it starts out in the Antarctic for about the first 20 minutes or so.
Click to expand...
Which one has O'Neil being Ancients? I am at the end of Season 8 now.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Elon Musk’s Wildest Demo Yet! Is It Real?

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=beerzKBCSUo


Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
TWIT's Website
TWIT Live Feed
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Bobby
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
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Bobby
Bobby
MLB, Brewers at Dodgers, Thursday 10-15, 6PM PDT, Channel 148-02.
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Bobby
Bobby
CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.
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Bobby
Bobby
NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.
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Bobby
Bobby
CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.
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Bobby
Bobby
CFB, Ole Miss at Texas, Saturday 10-24, 4:30PM PDT, Channel 148-03.
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Ramy
Ramy
Supporting Founder
Last reply · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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reubenray
A lot of upsets yesterday, but my LSU Tigers won.
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Foxbat
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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osu1991
M
Mike0616
osu1991 said:

View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR
Click to expand...


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
Jimbo
Mike0616 said:
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Click to expand...
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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