i picked up one of these at BB a few days ago, and after spending several hours on the phone with logitech, i was unable to get it to connect to my pc. i tried 3 seperate pcs, and still no luck. on my last try, i unplugged it from the pc, and it just kept on saying "USB CONNECTED". I removed the battery, and then i couldnt get it to say anything but "no configuration". well, i went back to BB, and returned it for the only other 880 in town, and when i got that one home, i charged it, and noticed it had a whole line of dead pixles, "great" i thought. i figured i would hook it up and see if the usb issue i was having was with the remote, and sure enough, it wouldnt speak to the pc either. after unplugging, it AGAIN gave me the message of "USB CONNECTED" even tho it wasnt. well, i ended up returning that one as well, and i'm kind of burnt out on the harmony from now on. maybe mine were flukes, maybe not, i dont know, but i wont be purchasing another harmony for quite a while if ever.