and why is it such a big deal that you get a tech to start your transfer? I started with my 722 and transferred, very easily, the programs that I wanted to archive. I moved that EHD, very easily, to my Hopper, nothing to transfer. And, why would you need to send an old receiver back, unless you were upgrading? That box, with an upgrade is free, or at most $15..... I'm not sure what your 'selling' point is, but I'm not so sure that it belongs here either....