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tallcool1
Last reply · posted in DISH Network Support Forum

DISH called telling me I need to upgrade to Hopper and Joey

Hello,
DISH called me today. They said they needed the Receiver #, card # and the location # for some update they needed to do. They said they would call back in 10-15 minutes. When they called back, they told me I needed to upgrade to a Hopper and a Joey. They said I would start to lose my HD channels on my VIP722K receiver. They said this will be $5 more per month. They started make a work order for a technician to come out to install the new boxes, then they asked for my credit card number. This was in case I didn't return the box if I cancelled. I refused to give them the card number and told them I would call DISH.
What's going on? is this a scam? Why would they ask for credit card information?
Is this an audit? Why should I be forced to pay more for service I didn't request? I am happy with the current system.
Anybody have this happen? Do I really need to upgrade?
Thanks
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ChadT41
ChadT41
It's almost always a Patel, so it could be a dirty inside joke, or it is truly someone outside of dish. Unfortunately Patel, do to the number of patels that are dish international customers, any International customer, is refered to as a Patel. I don't know about the techs, but I do know in the call centers and the the management, that is the basic reference.
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chiodo
chiodo
Well as an IT professional, you will be surprised at the amount of Malware and/or viruses on company and corporate computers/workstations, especially when there are field techs with laptops that have access to the corporate database or customer info on the computers themselves. Some techs get online and download viral videos or programs such as games and of course porn sites that containe hidden malware or trojans, then it's open season to get whatever info they can. so somebody could be specializing in Dish customers as well as Direct customers and probably cable also. Since almost everybody has TV, this could be easy target for scams. so sure it could be shady dealers and it could be data that's stolen from a computer.
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MR2NR
MR2NR
There is no reason to be forced to be on a Hopper. But ya since sat migration is in the works and SD equip doesn't work with EA/HD, if you have a 301 311 322 501 512 525 or 625 you might get a call to upgrade in the midwest anyways to an HD rcvr. If you call in with any problems they will upgrade you. Now here's the kicker if you are mirroring the whole house with coax you will be forced to use TV2 since there is no TV1 coax output on a 211z 722 or 922. I get so many po'd custmrs who call in for a troubleshoot and are automatically updated for any issues they need a tech for thinking they will get clear HD TV off the one box throughout the house. But they do want a clearer picture lol.
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ChadT41
ChadT41
Invalid truck rolls is a stat that agents have to worry about. Before I had been promoted to a Supervisor there, I was always instructed to try and convince the customer into wanting an upgraded receiver, as that does not count towards the NPF-TC rate. Even ifyou just fixed their issue, and did not perform the upgrade, still did not harm internal stats. Now, before you go off on the practice, you do not have many CSR's coming here, unofficially, so there is not point venting about it. There was a thread about a month ago, that was the techs venting back, and unfortunately, it wont do any good. I am no longer with the company(we went our separate ways as I felt there was some things in my specific call center that was not right, and decided to remove myself from that situation), and it was again, before I got promoted.
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S
SomeDishGuy
ChadT41 said:
Invalid truck rolls is a stat that agents have to worry about. Before I had been promoted to a Supervisor there, I was always instructed to try and convince the customer into wanting an upgraded receiver, as that does not count towards the NPF-TC rate. Even ifyou just fixed their issue, and did not perform the upgrade, still did not harm internal stats. Now, before you go off on the practice, you do not have many CSR's coming here, unofficially, so there is not point venting about it. There was a thread about a month ago, that was the techs venting back, and unfortunately, it wont do any good. I am no longer with the company(we went our separate ways as I felt there was some things in my specific call center that was not right, and decided to remove myself from that situation), and it was again, before I got promoted.
Click to expand...

Yep, invalid truck rolls especially hammer the advanced tech support agents, their managers will give them crap about it, and go into specific accounts to see what they did...if the manager pays attention to detail.

Where the customer is eligible for an MPEG-4 upgrade, I always work to convince them of the benefits (I do still have to take some calls).

As you say, most CSRs aren't going to be here. The Dish employees that do come here are people that are invested in their job, or in the technology, or something like that. I have an impact on new CSRs, and work to make sure the new ones in my call center do things right, but with 11 call centers (and offshore...oh, don't get me started on THAT), it's hard to make a difference.


As a Dish employee, my opinion is my own, and does not represent my employer in any way, shape, or form.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Elon Musk’s Wildest Demo Yet! Is It Real?

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/watch?v=beerzKBCSUo


Direct YouTube Link - Elon Musk's Wildest Demo Yet! Is It Real?
TWIT's Website
TWIT Live Feed
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Bobby
Bobby
Supporting Founder Lifetime Supporter
Last reply · posted in DISH Network Support Forum

Dish 4K Event Listings (No Discussion)

This is a thread that will keep you apprised of 4K events that will be showing on Dish channel 540. Keep looking here for information.

As of today, 9-27-17, there are no scheduled events posted for the next 2 weeks. That is subject to change on a daily basis.
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Bobby
Bobby
MLB, Brewers at Dodgers, Thursday 10-15, 6PM PDT, Channel 148-02.
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Bobby
Bobby
CFB, Notre Dame at BYU, Saturday 10-27, 4:30PM PDT, Channel 148-03.
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Bobby
Bobby
NASCAR, Freeway Insurance 500, Sunday 10-18, 12PM PDT, Channel 148-04.
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Bobby
Bobby
CFB, Ohio State at Indiana, Saturday 10-17, 9AM PDT, Channel 148-01.
CFB, Arizona State at Texas Tech, Saturday 10-17, 12:30PM PDT, Channel 148-01.
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Bobby
Bobby
CFB, Ole Miss at Texas, Saturday 10-24, 4:30PM PDT, Channel 148-03.
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in What's Cooking?

What's For Lunch?

We have a Breakfast and Dinner thread so... :)
Continuing from the Breakfast thread, found Cornbread mix so ...
Yellow Cornbread Mix
2 Hatch Green Chiles -diced
1 Egg
2/3 cup of milk
add to greased pan
Bake for 400f 20-25 minutes(From instructions)
now to put together and try... this to go with pinto beans...
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dfergie
dfergie
Leftover carnitas with a giant KFC potato wedge, shredded mozzarella and hot sauce... Water
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TRG
TRG
Two Chicago style hot dogs and a Fanta orange soda.
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M
Mr Tony
Little mini pepperoni pizza, green beans, apples and chocolate milk.
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dfergie
dfergie
TRG said:
Fanta orange soda.
Click to expand...
Sitting in fridge cooling off, bought 1 along with 2 Mexican Cokes at La Tienda... (I keep a few cokes stashed as well as in fridge and camper fridge)
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M
Mr Tony
Garlic cheese bread
Green beans
Apples
Chocolate Milk
Some weird noodles. ;)
(They have salad and a couple other fruits if wanted)
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Ramy
Ramy
Supporting Founder
Last reply · posted in The Sports Section

2026-27 NCAA College Football

Really excited for this season with Kentucky having a new coach and some really exciting recruits. Probably won't last long, but here's hoping this season is great.
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R
reubenray
A lot of upsets yesterday, but my LSU Tigers won.
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Foxbat
Foxbat
Best fan sign I saw during the ND-BYU game: "Bear ate your Lucky Charms!" (Bear being the Cougars' QB). I was going to suggest, "Have you or your team been involved in a Carr crash?"
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osu1991
M
Mike0616
osu1991 said:

View: https://youtu.be/mUq0cZaflyc?si=odZ2TTCweQXCWNBR
Click to expand...


They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
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Jimbo
Jimbo
Mike0616 said:
They get cruel sometimes, very very cruel.😈. Hated to see my dawgs go down but I still say being ranked #1 is a hex on you!
Click to expand...
Yup, I agree, I'd rather be 2 or 3 till the last few weeks.
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K
klang
Pub Member / Supporter Lifetime Supporter
Last reply · posted in TV Shows

Star Trek: Starfleet Academy - Paramount+

Season 2 order already in hand:

'Star Trek: Starfleet Academy' Renewed for Season 2, Tatiana Maslany to Guest Star in Season 1

I've not been optimistic about this show based on what I've read so far. Seems to be aimed at a younger audience. Interesting though that Tatiana Maslany will have some sort of role.
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K
klang
I'm sure I will watch at least the first episode but I am not optimistic.
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K
klang
klang said:
I'm sure I will watch at least the first episode but I am not optimistic.
Click to expand...
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
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MikeD-C05
MikeD-C05
klang said:
Here i am over a year later and just finished season 1. Not great but not as bad as I was expecting. Did not care for the barefoot captain stuff but overall ok. Actually looking forward to see what they did for season 2.
Click to expand...
Yeah, the foot stuff was just nasty. I kept thinking of how dirty her feet would get traipsing around shoe-less. Funny, I love being shoe less at home and never wear shoes indoors in my home for long, but seeing her laying on all her furniture with her bare feet hanging out just kind of grossed me out.
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harshness
harshness
MikeD-C05 said:
I kept thinking of how dirty her feet would get traipsing around shoe-less.
Click to expand...
Where would this "dirt" come from? Dead skin and dandruff?
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MikeD-C05
MikeD-C05
harshness said:
Where would this "dirt" come from? Dead skin and dandruff?
Click to expand...
There would still be dirt ,dust in the future I am sure. So walking around the station like she did she would get stuff on her feet. I am sure the robot vacuum is still going to miss stuff, with all those different alien species running around there.
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harshness
harshness
MikeD-C05 said:
There would still be dirt ,dust in the future I am sure.
Click to expand...
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.
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MikeD-C05
MikeD-C05
harshness said:
Where is it going to come from -- specifically?

Why do you think cleaning technology won't improve in the next few hundred years? HEPA filtration was invented as part of the Manhattan Project.
Click to expand...
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that. ;)
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osu1991
osu1991
MikeD-C05 said:
I don't know, but I still don't like her walking through the station or the academy with out her shoes. It looks unprofessional and very "hippy like" for someone of her status and I personally don't get off to feet, so there is that. ;)
Click to expand...
Stay out of my office. I rarely have shoes or socks on in the office. My office and business is at home though :clapping
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K
klang
I just thought her behavior, including the bare feet thing, was disrespectful to her position.
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dfergie
dfergie
Staff member HERE TO HELP YOU!
Last reply · posted in TV Shows

Stargate SG-1 Discussion

Stargate SG-1 cancelled, Atlantis renewed
clear.gif

Monday - August 21, 2006 | by Darren Sumner
clear.gif

The future of Stargate is in question today, as SCI FI Channel has cancelled the long-running Stargate SG-1, Multichannel News reported today and a GateWorld source has confirmed. The news regrettably follows the airing of the show's milestone two-hundredth episode on Friday.

Stargate Atlantis, meanwhile, has been renewed for a fourth season, with the network hoping to see that the spin-off series can stand alone, according to a source.
Source Gateworld
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dfergie
dfergie
S3 Ep22 Nemesis & S4 Ep1 Small Victories...
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long_time_Dish
long_time_Dish
dfergie said:
S3 Ep22 Nemesis & S4 Ep1 Small Victories...
Click to expand...
Two of my favorite Replicator episodes. :)
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dfergie
dfergie
The Tokra pt 1, I know pt 2 will be next...
(came across on Pluto tv live, went to media server for "clean" version)
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R
reubenray
I have gotten back into watching SG-1 and I have recorded most of the episodes to binge watch. What episodes are about the Antarctic or was this a movie? Also where could I watch the SG-1 movies?
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osu1991
osu1991
pluto.tv

Watch Stargate SG-1 for Free Online | Pluto TV

Stargate SG-1 picks up where the blockbuster film left off as the SG-1 team sets out to explore the mysteries of the Stargate and the worlds beyond it in the pulse-pounding series which became a worldwide phenomenon and a science fiction classic. Stream Stargate SG-1 for free on Pluto TV.
pluto.tv pluto.tv
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Linus Tech Tips
· posted in Linus Tech Tips

This video was pain and suffering

Time for another AWESOME video from Linus Tech Tips!


View: https://www.youtube.com/watch?v=U-QiUAMda7Y


Direct YouTube Link - This video was pain and suffering
Linus on Facebook
The LTT Store
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SuperDish_Fan23
SuperDish_Fan23
Last reply · posted in DISH Network Support Forum

Its crazy how the ViP922 is so rare for no reason.

Why are ViP922s So rare? like its crazy how ebay has none, i checked everywhere, also, i got a ViP222k now, which is actually activated!
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dishdude
dishdude
They didn't sell many, they were pricey and not out long. Quickly got replaced by the Hopper.
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T
telstar_1
They were high-end specialty, somewhat buggy and the 612/622/722 just overwhelmed it in popularity.
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HipKat
HipKat
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
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AZ.
AZ.
Well if it is because of reliability that wouldnt shock me.I went through 5 or 6 of them in little over 2 years. I loved the Sling when it worked! Saved lots of money having it in the day. That was probably 15 or 16 years ago?
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T
telstar_1
HipKat said:
I think they were more of a transitional receiver bridging the VIPs to the Hopper. They were a PITA to install and were buggy. Personally, I thought at the time that they were the best receiver out there. The versatility of the VIP's with the new Hopper GUI and, by far, the coolest-looking front plate and lighting.
Click to expand...
I don't recall that they came out just before hopper, but rather that they came out even before 722. Or could be thinking of 921.

As to the title pf the post, "rare" does not necessarily mean valuable or desirable.
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TWiT Tech Podcast Network
· posted in TWiT Tech Podcast Network

Green Star Discovery: How a White Dwarf Could Turn Green

Time for another AWESOME video from the TWIT Network!


View: https://www.youtube.com/shorts/Djv7qId5yec


Direct YouTube Link - Green Star Discovery: How a White Dwarf Could Turn Green
TWIT's Website
TWIT Live Feed
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Scott Greczkowski
Scott Greczkowski
Staff member HERE TO HELP YOU! Cutting Edge
Last reply · posted in The Chit Chat Club

Song Name Game Part 3!

Sometimes a thread gets so many posts in it that is can cause issues for the server so that why today we introduce The Song Name Game Part 3!

So let the game continue!

The last song was added by Bobby who posted...

One Meat Ball - Andrews Sisters

CONTINUE ON AND HAVE FUN! WELCOME HOME TO SATELLITEGUYS.US!

Here are the original rules for the game as posted by WebbyDude back in 2006. http://www.satelliteguys.us/threads/68645-Song-Name-Game

Just name a song title and the band who performed it. The next person does the same thing, but needs to list a song title or band name which includes a word from the previous entry. Pick songs from any genre.

Example:

Long Live Rock and Roll -- Rainbow

Rainbow in the Dark -- Dio

Another example:

Ride the Lightning -- Metallica

Lightning Strikes -- Ozzy Osbourne


Get it?


An additional note: we all know that song titles, sometimes, use profane words. Because this is a family friendly website it is advised that you clean up that title up a bit. This is accomplished by using something like sh!t instead of the real word. Thanks....
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hwkn
TAKE IT As It Comes-The Doors
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ClarkGable
ClarkGable
Take It To The Limit - The Eagles
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harshness
harshness
ClarkGable said:
Take It To The Limit - The Eagles
Click to expand...
The two instances of "The" should have been highlighted.

Take Me to the River - Talking Heads
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dishstaller
dishstaller
Blinded By The Light - Manfred Mann's Earth Band
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Bobby
Bobby
I Saw The Light - Todd Rundgren
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